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First experience buying from Adobe

Dec 18, 2011 12:12 PM

Tags: #license #buying #delayed

So it was a Sunday afternoon, my Flash Builder trial had expired, and I decided to purchase a license and spend a few hours with the Builder before going out.


Instead, I spent 4 hours, got charged the $249, and never received a thing.



First, the free trial's Buy link didn't even take me to the same product (standard builder), it took me to something costing over 3x as much (PHP Premium) that I don't need, and there was no way to get to anything else from there.  Had to go to the main Adobe site and look around, and it wasn't easy to find what I was looking for or compare prices.  Confusing site. 


Next, of course I wanted the latest version, 4.6.  But only 4.5 was available for sale.  Presuming there would be a free upgrade (having to upgrade  right after buying), I went ahead and took the plunge, spent the $249.



It took about half an hour just to get the 1st order-related email, which had no link and no key.  Over an hour later, another email came through with a link.  After creating a password etc. and logging in, there was nothing there -- no serial #, no download.  Looking back at the 1st email, there was a disclaimer saying it could take up to 24 hours.  Well, why didn't they say that up-front.  These days usually when you buy a downloadable product, you get it right away.


I contacted support intending to say either let me have what I bought now, or cancel the order.  Their chat makes you enter a bunch of stuff and explain the problem, but they don't seem to read any of that, they ask you for it all over again and don't answer the question.  Then they changed that "24 hours" online-delivery estimate to "48-72 hours".  Eventually, they sent me a form to fill out, print, sign, have scanned, and send back to them -- to cancel an order I hadn't received yet.  Then I had to contact them again because the form requires a case number, but they hadn't given me that.  And they never would, he just said look in your account under open cases.



So, what a pain.  All they had to do was send me a serial number... how hard is it, for $249?


and that's why people go looking for keygens for Adobe software.  They charge too much, and buying it is more trouble than cracking it!

  • Currently Being Moderated
    Dec 23, 2011 10:44 AM   in reply to iouads

    If you think that's bad, you should see how they treat legitimate license holders.  If you reformat your computer, you have to spend 30 minutes on a chat line to get it activated again. 

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  • Currently Being Moderated
    Dec 23, 2011 11:01 AM   in reply to iouads

    Can you dispute the charge on your end?  That's what I usually do when companies are uncooperative.  Yeah my next move is to virtualize.  It might prevent headaches like this.

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