When in through firefox I was able to go into chat.

My wife purchased Design Standard CS5.5 on 2/22 and still can't submit her educators verification info. She also elected to have a box version mailed, which means it won't be sent until verification goes through. I also noticed in the confirmation email that after 14 days, they cancel the purchase and refund her money if she isn't verified as an educator...

Is their any way around this???

Hello all.........

I was able to connect to https://www.identit-e.com/default/index/selfHelpSubmit/p/14   my browser did tell me it had a bad site Certificate, but I let my browser load it anyway. It let me fill out the form and attach my documents for Verification.  I attached three files, but when I hit submit button the page blew away too fast for it to have really uploaded the attachments.

Does anyone have a phone number for identit-e?

No Chat for me in Firefox. It was down.

Three days.........I'm ready to give up.  Thanks for the advice though.

As of the time of this post, I still cannot complete the verification process.

Jeff, thanks for keeping tabs on this forum and keeping us updated.

For what it's worth, here are the issues I'm having:

• Right now, if I click the "Submit Proof" link from the My Orders page on the Adobe website, like others have stated, I get a red message that is briefly visible on the order page stating that the system is down and then Adobe's website proceeds to log me out and kick me back to Adobe's log in screen. (This seems to be a bug or at least less than desireable behavior of Adobe's own website, since simply clicking a link shouldn't log me out of Adobe entirely.)
• Previously, I would click that link and if it didn't fail completely, after waiting forever, a verification page would load.  *BUT* - I would select a State and then a City on the verification page, but the list of schools would never populate, so I couldn't proceed with the verification because I couldn't actually select a school.
• Now, if I try various urls that people have posted to this forum (e.g. https://www.identit-e.com/default/index/adobe), I first get a Self Signed Certificate Warning and then get a page asking, in "Step 1", for a product code.  I have order confirmation emails from adobe which include my order number, but, to the best of my knowledge, I was not sent a product code (I ordered the download only version).  Furthermore, I have no idea if that link is one that I *should* be using for verification.

Has anyone who ordered in the last day or so been able to complete verification and actually received their serial number?  (I'm guessing not, because if so, they most likely won't be reading the forum anymore.  Sigh.)

Victory!!!!!

I decided to Tweet Adobe, and within 30 minutes the entire situation was resolved. I now have my key!!!

Here's the tweet I sent if you just want to reuse it:

I still haven't heard back from Identit-e regarding my purchase several days ago. Can you push it through?

They will ask you for your Adobe order number. Tweet that back to them. About 20 minutes later I actually got a phone call from Adobe... a really nice gal helped me out and when we were on the phone I received my key in my email.

Maybe I celebrated too soon - the guy in the identit-e chat said I should hear from Adobe within an hour, but that was an hour & a half ago.  Status on my order on Adobe's site still says "pending verification". 

I got the same thing. I was able to chat live with a rep about 40 minutes ago and she said that I should receive my serial in about an hour. For some reason the system didn't recognize my info as a .edu account. My serial just came in.

I gave up waiting, ArgyleMonkey, and I started the tweeting process.  So far I've been at that for about a half-hour or so. Not terribly intelligent about twitter, but at least I've started that conversation and I'm hoping to have the luck of revo35.  Will keep you posted.

Hello daquanabe..........

How long did it take for the twitter process to begin?  I tweeted one message about 2 hours ago.  Got no reply.

Did you get a reply back pretty fast?

I am new to twitter as of today.  Sorry.  But thanks.

Hey………………

On twitter this is what I sent:

Hello, new to twitter, sorry. I too can't get my online purchase of .edu software eligibility submitted

But no response back.  Can you tell me if I did twitter wrong?  Sorry to be a pain.  I sent a twitter Reply back to myself and received that. But nothing from Adobe.

Thanks.

Thank You….  I see your posts on twitter.  I sure hope you have good luck. Thanks again.

Starting to hate on Adobe now.  Was finally able to get identit-e to do their thing, and verify my .edu status.  That was almost four hours ago, and was told that Adobe would respond within the hour with my download info. About 1.5 hrs after that conversation I communicated with Adobe on twitter at the suggestion of revo35 since it took only 30 min for him to get his key...  I'm closing in on 3 hours post contact with Adobe, and although he responded an hour and a half ago that he did receive my order number, it has been a wasteland of silence since then.

This has been the most ridiculously painful process I've ever incountered with placing an online order.  I completely understand their need to verify my .edu status since the product is significantly discounted, but seriously... FOUR DAYS, after the system says it will take only two.  Completly unreal.

Yeah. The link is broken. I've tried numerous times as well.

Hello Jeff and Everyone else with this problem.  It is now  11:36pm CST 02-24-12.

It is all broke.  From Adobe -- My Orders-----get the flash that site is down for maintance then blown out back to Adobe login.

I've tried Firefox 3.6, and 10.x, as well as IE9.  I cleared all cache and cookies every session.  I've turned off firewalls, anti-virus, etc.. I've prayed and begged.

Earlier today I could get to some page on identit-e that had a button to do a chat, it said chat was ready but as soon as I typed in my name and email address chat was no longer working.

I emailed identit-e two days ago and still no reply.

I could get to this site at this time:

https://www.identit-e.com/default/index/adobe

But I don't have a Product code which is required as the first item to enter, I ordered the box of CS 5.5

I sent 3 twitter messages thoughout the day but still no reply from @Adobe_Care.

I guess come Monday I will try to climb the ladder at Adobe to find someone that has the power to fix this problem.  I've spent three days trying to get verified.  From following tweets on twitter most of the afternoon waiting for someone at @Adobe_Care to answer I'm afraid I'm going to be denied the purchase because I didn't get verified in a timely manner.  And on twitter there were many of us having this problem, so I don't understand how Adobe can let this problem get so large and then take so long to solve the problem.

Jeff thank you. And daquanabe thank you for helping me try to learn twitter today.  I hope everyone has a great weekend. Wishing you all good luck here.

Last night I finally got my key and download info, 7 hrs after I had been approved by identit-e. It was a very painful process that I hope Adobe takes into consideration given just the issues put forth on this page. Good luck to everyone who's still going through the process.

ArgyleMonkey, I became intolerantly persistent in my tweets.  This may be a complete coincidence but a similar thing happened for me as panhandle mom...  I went to check My Orders on the adobe.com website and although it said that verification was pending, I kept Checking Status and something wonderful happened... I got a different screen with my product key.  I got my email from Adobe about 15 minutes later.  So, keep checking your status and perhaps it will trigger something.  Who knows...  best of luck!

So it seems that the system is still not working this morning. Shows a red error message, logs you out. I have confirmed this on IE9 and Safari. It also appears that if you purchased through adobe.com you do not get a product code and you cannot submit the verification form to identit-e.com itself.

Anyone else get any break throughs with this. I assume that twitter has had minimal impact on assisting here.