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Adobe Acrobat X - an internal error has occured

Jan 1, 2012 8:41 PM

Tags: #acrobat #x #pro #won't_launch #10 #internal_error #fatal_error #won't_open

I'm having a very difficult time solving a Acrobat X Pro problem that started occuring on Dec 30., hope some one can help!

 

I'm running Windows 7, 64bit OS with all the recent updates to the OS.  Acrobat X is installed with 10.1.1 installed (that latest version that the installer grabs).

 

I can't launch the Acrobat application OR open any .PDF file - I get an error dialog that says: 1-1-2012 8-27-25 PM.png

 

Followed by a Fatal Error dialog.

 

I can't open the application at all!  I've tried restoring the system (to October!), didn't work.  I've uninstalled and reinstalled Acrobat X - that didn't work.

 

I can't find a KB article that discusses manual uninstallation, so I have to guess that the acrobat uninstaller is doing it's thing.

 

Any ideas?  All other allplications seem to be working normally, this is very strange for sure.

 

Thanks all!

 

 

 

 

 

 

I was able to grab system info from Photoshop CS5 as follows:

 

Adobe Photoshop Version: 12.0.4 (12.0.4x20110407 [20110407.r.1265 2011/04/07:02:00:00 cutoff; r branch]) x64

Operating System: Windows 7 64-bit

Version: 6.1 Service Pack 1

System architecture: Intel CPU Family:15, Model:6, Stepping:4 with MMX, SSE Integer, SSE FP, SSE2, SSE3

Physical processor count: 4

Processor speed: 3191 MHz

Built-in memory: 7166 MB

Free memory: 5251 MB

Memory available to Photoshop: 6289 MB

Memory used by Photoshop: 71 %

Image tile size: 128K

Image cache levels: 4

Display: 2

Display Bounds:=  top: 0, left: -1280, bottom: 1024, right: 0

Display: 1

Display Bounds:=  top: 0, left: 0, bottom: 1200, right: 1920

Video Card Number: 1

Video Card: NVIDIA Quadro FX 3500

Driver Version: 8.17.12.7061

Driver Date: 20110407000000.000000-000

Video Card Driver: nvd3dumx.dll,nvd3dum

Video Mode: 1920 x 1200 x 4294967296 colors

Video Card Caption: NVIDIA Quadro FX 3500

Video Card Memory: 256 MB

Video Card Number: 1

Video Card: NVIDIA Quadro FX 3500

Driver Version: 8.17.12.7061

Driver Date: 20110407000000.000000-000

Video Card Driver: nvd3dumx.dll,nvd3dum

Video Mode: 1920 x 1200 x 4294967296 colors

Video Card Caption: NVIDIA Quadro FX 3500

Video Card Memory: 256 MB

Serial number:

Application folder: C:\Program Files\Adobe\Adobe Photoshop CS5 (64 Bit)\

Temporary file path: C:\Users\p\AppData\Local\Temp\

Photoshop scratch has async I/O enabled

Scratch volume(s):

  D:\, 279.5G, 128.5G free

  U:\, 596.2G, 278.5G free

Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CS5 (64 Bit)\Plug-ins\

Additional Plug-ins folder: not set

 

Installed components:

   A3DLIBS.dll   A3DLIB Dynamic Link Library   9.2.0.112  

   ACE.dll   ACE 2010/10/04-23:36:11   64.441628   64.441628

   adbeape.dll   Adobe APE 2010/02/23-12:40:58   61.421986   61.421986

   AdobeLinguistic.dll   Adobe Linguisitc Library   5.0.0  

   AdobeOwl.dll   Adobe Owl 2010/06/03-13:43:23   3.0.93   61.433187

   AdobeOwlCanvas.dll   Adobe Owl Canvas   3.0.68   61.2954

   AdobePDFL.dll   PDFL 2010/12/13-23:37:10   64.341419   64.341419

   AdobePIP.dll   Adobe Product Improvement Program   5.0.0.2021  

   AdobeXMP.dll   Adobe XMP Core   5.0   61.134777

   AdobeXMPFiles.dll   Adobe XMP Files   5.0   61.134777

   AdobeXMPScript.dll   Adobe XMP Script   5.0   61.134777

   adobe_caps.dll   Adobe CAPS   3,0,116,0  

   adobe_OOBE_Launcher.dll   Adobe OOBE Launcher   1.0.0.64 (BuildVersion: 1.0; BuildDate: Mon Jan 26 2010 21:49:00)   1.000000

   AFlame.dll   AFlame 2010/02/23-17:27:33   61.421976   61.421976

   AFlamingo.dll   AFlamingo 2010/02/23-17:27:33   61.421978   61.421978

   AGM.dll   AGM 2010/10/04-23:36:11   64.441628   64.441628

   ahclient.dll    AdobeHelp Dynamic Link Library   1,5,0,30  

   aif_core.dll   AIF   2.0   53.422628

   aif_ogl.dll   AIF   2.0   53.422628

   amtlib.dll   AMTLib (64 Bit)   3.0.0.64 (BuildVersion: 3.0; BuildDate:  Mon Jan 26 2010 21:49:00)   1.000000

   amtservices.dll   AMTServices (64 Bit)   3.0.0.64 (BuildVersion: 3.0; BuildDate:  Mon Jan 26 2010 21:49:00)   1.000000

   ARE.dll   ARE 2010/10/04-23:36:11   64.441628   64.441628

   asneu.dll    AsnEndUser Dynamic Link Library   1, 7, 0, 1  

   AXE8SharedExpat.dll   AXE8SharedExpat 2010/02/23-17:27:33   61.421978   61.421978

   AXEDOMCore.dll   AXEDOMCore 2010/02/23-17:27:33   61.421978   61.421978

   Bib.dll   BIB 2010/10/04-23:36:11   64.441628   64.441628

   BIBUtils.dll   BIBUtils 2010/10/04-23:36:11   64.441628   64.441628

   boost_threads.dll   DVA Product   5.0.0  

   cg.dll   NVIDIA Cg Runtime   2.0.0015  

   cgGL.dll   NVIDIA Cg Runtime   2.0.0015  

   CoolType.dll   CoolType 2010/10/04-23:36:11   64.441628   64.441628

   data_flow.dll   AIF   2.0   53.422628

   dvaadameve.dll   DVA Product   5.0.0  

   dvacore.dll   DVA Product   5.0.0  

   dvaui.dll   DVA Product   5.0.0  

   ExtendScript.dll   ExtendScript 2010/10/19-10:22:12   61.445301   61.445301

   FileInfo.dll   Adobe XMP FileInfo   5.0   61.134777

   filter_graph.dll   AIF   2.0   53.422628

   hydra_filters.dll   AIF   2.0   53.422628

   icucnv36.dll   International Components for Unicode 2009/06/17-13:21:03    Build gtlib_main.9896  

   icudt36.dll   International Components for Unicode 2009/06/17-13:21:03    Build gtlib_main.9896  

   image_compiler.dll   AIF   2.0   53.422628

   image_flow.dll   AIF   2.0   53.422628

   image_runtime.dll   AIF   2.0   53.422628

   JP2KLib.dll   JP2KLib 2010/12/13-23:37:10   64.181312   64.181312

   libifcoremd.dll   Intel(r) Visual Fortran Compiler   10.0 (Update A)  

   libmmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   10.0  

   LogSession.dll   LogSession   2, 0, 1, 11  

   MPS.dll   MPS 2010/12/13-23:37:10   64.450375   64.450375

   msvcm80.dll   Microsoft® Visual Studio® 2005   8.00.50727.4940  

   msvcm90.dll   Microsoft® Visual Studio® 2008   9.00.30729.4940  

   msvcp80.dll   Microsoft® Visual Studio® 2005   8.00.50727.4940  

   msvcp90.dll   Microsoft® Visual Studio® 2008   9.00.30729.4940  

   msvcr80.dll   Microsoft® Visual Studio® 2005   8.00.50727.4940  

   msvcr90.dll   Microsoft® Visual Studio® 2008   9.00.30729.4940  

   pdfsettings.dll   Adobe PDFSettings   1.04  

   Photoshop.dll   Adobe Photoshop CS5   CS5  

   Plugin.dll   Adobe Photoshop CS5   CS5  

   PlugPlug.dll   Adobe(R) CSXS PlugPlug Standard Dll (64 bit)   2.0.0.746  

   PSArt.dll   Adobe Photoshop CS5   CS5  

   PSViews.dll   Adobe Photoshop CS5   CS5  

   SCCore.dll   ScCore 2010/10/19-10:22:12   61.445301   61.445301

   tbb.dll   Threading Building Blocks   2, 1, 2009, 0201  

   TfFontMgr.dll   FontMgr   9.3.0.113  

   TfKernel.dll   Kernel   9.3.0.113  

   TFKGEOM.dll   Kernel Geom   9.3.0.113  

   TFUGEOM.dll   Adobe, UGeom©   9.3.0.113  

   updaternotifications.dll   Adobe Updater Notifications Library   1.0.0.68 (BuildVersion: 1.0; BuildDate: BUILDDATETIME)   1.0.0.68

   WRServices.dll   WRServices Thursday January 21 2010 12:13:3   Build 0.11423   0.11423

   wu3d.dll   U3D Writer   9.3.0.113  

Plug-ins that failed to load: NONE

Flash:

   Mini Bridge

   Kuler

   Access CS Live

   CS Review

   CS News and Resources

Installed TWAIN devices: NONE

 
Replies
  • Currently Being Moderated
    Jan 2, 2012 12:05 PM   in reply to fashionrisk1

    Hi,

     

    It looks as if I've also got exactly the same problem with Acrobat X Pro (10.1.1) installed on Window 7 Ultimate Service Pack 1, which has suddenly stopped running.

    I too have uninstalled and reinstalled without success. It wa working perfectly up until the new year! I tried to open a file 1 Jan 2012 and received an error message but I didn't much attention so I can't be certain it was exactly the same one. However since then nothing.

    Are we the only two people having this problem?

     
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