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Photoshop Problem on launch

Jan 2, 2012 11:40 AM

Tags: #photoshop #problem #help #error #cs5.5 #software #red #photoshop_cs5 #plug-ins #giant

I've Photoshop CS5.1, the problem is that when i launch Photoshop, it doesn't even appear the splash screen, it just appears:

"Adobe Photoshop had stopped working"


The details of the error are:


Problem Event Name:APPCRASH
  Application Name:Photoshop.exe
  Application Version:
  Application Timestamp:4d90cf71
  Fault Module Name:KERNELBASE.dll
  Fault Module Version:6.1.7600.16850
  Fault Module Timestamp:4e21132b
  Exception Code:c06d007e
  Exception Offset:00009673
  OS Version:6.1.7600.
  Locale ID:1040
  Additional Information 1:0a9e
  Additional Information 2:0a9e372d3b4ad19135b953a78882e789
  Additional Information 3:0a9e
  Additional Information 4:0a9e372d3b4ad19135b953a78882e789


I have installed some Red Giant Software Plug-Ins recently, but when i deleted the folders, the error was still there!

Any solution?



  • Currently Being Moderated
    Jan 2, 2012 11:45 AM   in reply to FrancescoComp

    Your problem lies with the default module KERNELBASE.dll.  This is not an adobe but an OS problem.


    Google that and see what you can come up with.

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  • Currently Being Moderated
    Jan 2, 2012 11:46 AM   in reply to FrancescoComp

    Crashes like that are usually due to drivers: video, printer, scanner, camera, etc.

    What changed on your system since it was last working?


    Yes, sometimes they can also be caused by third party plugins (try disabling all third party plugins to check).

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  • Currently Being Moderated
    Jan 2, 2012 2:10 PM   in reply to FrancescoComp

    there might be a permission issue .so try enabling the admin account and then work with the same

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