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returningpro
Currently Being Moderated

Photoshop Installation error in Master Collection

Jan 2, 2012 12:32 PM

Tags: #master_collection_photoshop_install_error

Have tried all the recommended methods from the adobe support website but still have the following errors

Exit Code: 6

-------------------------------------- Summary --------------------------------------

- 0 fatal error(s), 7 error(s), 7 warning(s)

 

 

WARNING: DW031: Payload:{6A2E619B-E4AC-433B-A648-D458CE543A96} Adobe XMP Panels CS5 3.0.0.0 has been updated and has been selected for repair. The patch {5C0FEBDA-5A0E-4FC8-91CB-229A4C1561E9} Adobe XMP Panels CS5_3.1_AdobeXMPPanelsAll 3.1.0.0 will be uninstalled now.

WARNING: DW031: Payload:{3F023875-4A52-4605-9DB6-A88D4A813E8D} Camera Profiles Installer 6.0.0.0 has been updated and has been selected for repair. The patch {A189C479-C7CD-4E08-8CCF-D999B68C0C71} Camera Profiles Installer_6.3_AdobeCameraRawProfile6.0All 6.3.0.0 will be uninstalled now.

WARNING: DW031: Payload:{37AB3C65-E02C-4DCF-B0E0-4C2E253D8FA3} Photoshop Camera Raw 6.0.0.0 has been updated and has been selected for repair. The patch {FD58D99B-9927-4226-8E00-959A4F76BD89} Photoshop Camera Raw_6.3_AdobeCameraRaw6.0All 6.3.0.0 will be uninstalled now.

WARNING: DW031: Payload:{6A2E619B-E4AC-433B-A648-D458CE543A96} Adobe XMP Panels CS5 3.0.0.0 has been updated and has been selected for repair. The patch {5C0FEBDA-5A0E-4FC8-91CB-229A4C1561E9} Adobe XMP Panels CS5_3.1_AdobeXMPPanelsAll 3.1.0.0 will be uninstalled now.

WARNING: DW031: Payload:{3F023875-4A52-4605-9DB6-A88D4A813E8D} Camera Profiles Installer 6.0.0.0 has been updated and has been selected for repair. The patch {A189C479-C7CD-4E08-8CCF-D999B68C0C71} Camera Profiles Installer_6.3_AdobeCameraRawProfile6.0All 6.3.0.0 will be uninstalled now.

WARNING: DW031: Payload:{37AB3C65-E02C-4DCF-B0E0-4C2E253D8FA3} Photoshop Camera Raw 6.0.0.0 has been updated and has been selected for repair. The patch {FD58D99B-9927-4226-8E00-959A4F76BD89} Photoshop Camera Raw_6.3_AdobeCameraRaw6.0All 6.3.0.0 will be uninstalled now.

----------- Payload: {08EF22BC-43B2-4B4E-BA12-52B18F418F38} Adobe Photoshop CS5.1 Core 12.1.0.0 -----------

ERROR: DF027: Unable to copy file from "/private/tmp/.tempdirogWIqOTK/Assets1/Application/Plug-Ins/Import-Ex port/Save for Web.plugin/Contents/PkgInfo" to "/Applications/Adobe Photoshop CS5.1/Plug-Ins/Import-Export/Save for Web.plugin/Contents/PkgInfo" Error 0(Seq 2026)

ERROR: DW063: Command ARKCopyFileCommand failed.(Seq 2026)

ERROR: DF024: Unable to restore file at "/Applications/Adobe Photoshop CS5.1/Plug-Ins/Import-Export/Save for Web.plugin/Contents/PkgInfo" from backup at "/private/var/folders/zz/zzzivhrRnAmviuee+++++++++++/-Tmp-/Cleanup At Startup/.temps4a5uw" Error 0(Seq 2026)

ERROR: DW063: Error rolling back command ARKDeleteFileCommand(Seq 2026)

WARNING: DW036: Payload cannot be installed due to dependent operation failure

 

 

ERROR: DW050: The following payload errors were found during install:

ERROR: DW050:  - Adobe Photoshop CS5.1 Core: Failed due to Language Pack installation failure

ERROR: DW050:  - Adobe Photoshop CS5.1 English Language Pack_AdobePhotoshop12-en_US: Install failed

---------------------------------------------------------------------- ---------------

Any help to successfully install teh software much appreciated.

Tx

 
Replies
  • Currently Being Moderated
    Jan 2, 2012 1:14 PM   in reply to returningpro

    For your DF027 error I would recommend following the steps listed in Install log "Exit 6" or "Exit 7" read, write system file errors | Creative Suite 5, CS5.5.

     

    The DF063 error is indicating you are not able to write to a specific location.  You may want to try just creating a new adminsistrator account and try the install under that account.

     
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  • Currently Being Moderated
    Jan 4, 2012 11:26 AM   in reply to returningpro

    Under the applications the Photoshop cs5.1 should appear as a generic folder for MAC. Try deleting that. I would suggest enabling the root user and consider installing there. By the way is this a dvd  installer that you are using? If it is try downloading the trial version. There is a possibility that the Photoshop files could not be read from the installer based on the line *ERROR: DF027: Unable to copy file from "/private/tmp/.tempdirogWIqOTK/Assets1/Application/Plug-Ins/Import-Ex port/Save for Web.plugin/Contents/PkgInfo" to "/Applications/Adobe Photoshop CS5.1/Plug-Ins/Import-Export/Save for Web.plugin/Contents/PkgInfo" Error 0(Seq 2026).

     
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  • Currently Being Moderated
    Jan 4, 2012 11:28 AM   in reply to returningpro

    It looks like you are continuing to have the same difficulties.  I would recommend logging in as a root user and booting into Safe boot and trying the installation again.  For additional information on how to to accomplish this I would recommend reviewing the following information:

     

    Start the system in Safe Boot mode | Mac OS X

    Information about how to log in as root - http://docs.info.apple.com/article.html?path=Mac/10.6/en/11778.html

     
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  • Currently Being Moderated
    Jan 4, 2012 1:03 PM   in reply to returningpro

    You can also try copying the contents of the DVD to your desktop.  If you don't receive a disc error then it appears the install media and optical drive is working.  You can then initiate the installation from the desktop.  To have the install files easily available in the root user account you would want to copy the files to \Users\Shared.

     
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  • Currently Being Moderated
    Jan 5, 2012 5:06 AM   in reply to returningpro

    So downloading the trial version should work for you then. You can contact adobe for a replacement disc also.

     
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  • Currently Being Moderated
    Jan 5, 2012 11:49 AM   in reply to Johan Yngwie

    I would recommend copying disc 2 on another computer still just to verify it is a problem with the disc and not the optical drive.

     
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