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BrandonY0UR
Currently Being Moderated

Photoshop CS5 opens and says "Adobe Photoshop CS5 has stopped working"

Jan 2, 2012 8:54 PM

Tags: #photoshop #problem #cs5 #help #design #error #cs5.5 #64-bit #photoshop_cs5

Hey guys.. I hit this problem tonight after trying for several hours to open Adobe PS CS5.

Photoshop worked earlier today and i have made no changes on my PC since running PS again.

I am running Windows 7 Service Pack 1 64bit

 

I have tried Pressing CTRL+SHIFT+ALT to delete the Adobe Photoshop Settings File with no success.

I have rebooted my computer several times.

I have ran as administrator.

 

As far as I can tell it has something to do with KERNELBASE.dll 

 

You guys are my last chance.. THANK !

 

Brandon (Y0URD4MS31F)

 

 

Here is a log from event viewer...

 

Log Name:      Application

Source:        Application Error

Date:          1/2/2012 11:01:13 PM

Event ID:      1000

Task Category: (100)

Level:         Error

Keywords:      Classic

User:          N/A

Computer:      Brandons-PC

Description:

Faulting application name: Photoshop.exe, version: 12.0.0.0, time stamp: 0x4b504eff

Faulting module name: KERNELBASE.dll, version: 6.1.7601.17651, time stamp: 0x4e211319

Exception code: 0xc06d007f

Fault offset: 0x0000b9bc

Faulting process id: 0xeb4

Faulting application start time: 0x01ccc9cc53e0ded5

Faulting application path: C:\Users\Admin Brandon\Desktop\Hacking, mods, C++\Adobe Photoshop CS5 (No Brushes)\Photoshop.exe

Faulting module path: C:\Windows\syswow64\KERNELBASE.dll

Report Id: 938be8e8-35bf-11e1-98bd-001583ba828e

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

  <System>

    <Provider Name="Application Error" />

    <EventID Qualifiers="0">1000</EventID>

    <Level>2</Level>

    <Task>100</Task>

    <Keywords>0x80000000000000</Keywords>

    <TimeCreated SystemTime="2012-01-03T04:01:13.000000000Z" />

    <EventRecordID>1887</EventRecordID>

    <Channel>Application</Channel>

    <Computer>Brandons-PC</Computer>

    <Security />

  </System>

  <EventData>

    <Data>Photoshop.exe</Data>

    <Data>12.0.0.0</Data>

    <Data>4b504eff</Data>

    <Data>KERNELBASE.dll</Data>

    <Data>6.1.7601.17651</Data>

    <Data>4e211319</Data>

    <Data>c06d007f</Data>

    <Data>0000b9bc</Data>

    <Data>eb4</Data>

    <Data>01ccc9cc53e0ded5</Data>

    <Data>C:\Users\Admin Brandon\Desktop\Hacking, mods, C++\Adobe Photoshop CS5 (No Brushes)\Photoshop.exe</Data>

    <Data>C:\Windows\syswow64\KERNELBASE.dll</Data>

    <Data>938be8e8-35bf-11e1-98bd-001583ba828e</Data>

  </EventData>

</Event>

 
Replies
  • Currently Being Moderated
    Jan 3, 2012 7:22 AM   in reply to BrandonY0UR

    Rather than repeating answers look at this link with the same problem.  http://forums.adobe.com/thread/943863?tstart=0

     
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  • Currently Being Moderated
    Jan 3, 2012 8:53 AM   in reply to BrandonY0UR

    The specific problem is the defaulting module KERNELBASE.dll, version: 6.1.7601.17651 located at C:\Windows\syswow64\KERNELBASE.dll

     

    That can mean a lot of things as stated in the other thread.

     

    You will just have to go through a process of elimination.  Suggest doing a web search for that problem and see what the solutions are.

     

    Wish there was a simplier way, perhaps someone else has an idea or two.

     
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  • Currently Being Moderated
    Jan 3, 2012 1:08 PM   in reply to BrandonY0UR

    You're running Photoshop 12.0.0 -- you never installed any of the updates.

    Go install the updates now.

     

    And kernelbase crashes are usually due to drivers: scanners, video card, camera, printer, etc.

     

    And I'm curious why Photoshop is under "Hacking, mods, C++"?

     
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