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Verify Operation Failed and Other Issues

Jan 8, 2012 6:21 PM

Adobe Reader X 10.1.1 is not working correctly on my computer which is running Windows XP Professional Service Pack 3. I have several symptoms.
1. If I am able to open a pdf file on my hard drive I get this error message:
   “Verify operation failed.”
    I hit OK and can read the document fine.

 

2. Many pdf files on my hard drive will not open. I get the error message:
   “There was an error opening this document. There was a problem reading this document (57).”
    I doubt the document is corrupt because I can email them to my coworkers and they can open it.

 

3. I can open any document inside of Internet Explorer 8. I get the error message:
   “There is a problem with Adobe Acrobat/Reader. If it is running, please exit and try again (0:104)”
    It wasn’t running and trying again won’t help. Usually I download the file and try to open it and if I can't I email to a co-worker and continue on. But now I need to fill out a form online that uses a pdf but I can't download it. What can I do now?

 

I have uninstalled and reinstalled twice with no success.  I suspect the root problem is the “Verify operation failed.”

Any ideas.

 
Replies 1 2 Previous Next
  • Currently Being Moderated
    Jan 11, 2012 8:35 AM   in reply to jkgraham123

    Hi,

     

    Could you let me know the foloowing details:

    1. Is this issue happening with all PDFs or only with a set of PDFs?

    2. Please try repairing the application from Control Panel > Add/Remove Programs.

     

    Thanks

    Ankit

     
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  • Currently Being Moderated
    Jan 11, 2012 10:51 PM   in reply to jkgraham123

    Could you please try updating to the latest release of Adobe Reader i.e. 10.1.2 and see if the issue still exists.

    You can do the same by clicking on Help > Check For Updates from within Adobe Reader.

     

    Meanwhile could you please let me know if you are experiencing this with all the PDFs that you access on your system or only with a specific set of files.

     

    Thanks

    Ankit

     
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  • Currently Being Moderated
    Jan 12, 2012 7:23 AM   in reply to jkgraham123

    Could you please try deleting all files and folders from within the Adobe Reader installation folder (byt default its C:\Program Files\Adobe\Reader 10.0) and then try repairing the application.

    It seems as if you have an external plug-in installed on your system which may be causing the problem.

     
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  • Currently Being Moderated
    Jan 12, 2012 4:10 PM   in reply to jkgraham123

    I'm having the exact same issue. I have tried everything I can think of. I'm not sure if its a compatability issue with IE 9, adobe reader 10.0 or Windows 7. I even spoke with my instructor and she failed to have any other ideas to solve this issue. If your able to discover one, would you mind sharing. I have a ton of homework and I'm unable to view the material.

     
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  • Currently Being Moderated
    Jan 12, 2012 10:17 PM   in reply to jkgraham123

    Could you please temporarily disable the antivirus on your system and see if the same issue persists.

     

    Also, it would be great if you could try and see if the problem re-occurs with the Protected Mode as Off on Reader. Although its not advised to have the mode turned off, it would me an idea as to the cause behind the issue.

    You can disable the Protected Mode by going to Edit > Preferences > General and unchecking the "Enable Protected Mode" checkbox in Reader. Make sure that you close all instances of Adobe Reader post changing the setting.

    Try and launch the same PDFs and see if the problem is still present.

    Please make sure to turn on the Protected Mode thereafter to ensure that your system is not compromised by any malicious PDFs.

     

    Thanks

    Ankit

     
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  • Currently Being Moderated
    Dec 13, 2012 5:30 PM   in reply to jkgraham123

    Verify Operation Failed  while trying to open the PDF file in Acrobat or Adobe Reader :   Launch Acrobat or Adobe Reader, click on  Edit > Preferences, In General  check on Use Only Certified plug-ins and click on ok. After that navigate to C:\Users\User Account \AppData\Roaming\Adobe\Acrobat\10.0\preference, delete all files from preference folder. Then try to launch Acrobat and open the PDF file. This will resolve the issue.

     
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  • Currently Being Moderated
    Jun 20, 2013 4:09 AM   in reply to jkgraham123

    For the first time today I've experienced the same "Verify Operation Failed" message. I'm working on a Mac, so I don't think this is a problem exclusive to Windows.

     

    The PDFs this has happened on don't seem to have anything in common, and if I close them and open them again they open fine the second time without generating any error message.

     

    Quite bizarre.

     
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  • Currently Being Moderated
    Jun 20, 2013 4:20 AM   in reply to Ham1000

    Perhaps it is trying to contact a certification authority on the internet to verify authenticity and the site is intermittently down. Just a possibility. You could test this theory by disconnecting from the internet completely and seeing if it fails every time.

     
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  • Currently Being Moderated
    Jun 20, 2013 8:10 AM   in reply to Ham1000

    I've been experiencing the exact same issue for the last couple of hours.  I'm on a Mac using the latest X version 10.1.7.

     

    The error message, "Verify Operation Failed", appears when opening any PDF, even ones that I've previously opened without seeing the error. I also receive the error if I go to Help > Check For Updates. After I click OK to confirm Adobe Acrobat is up to date the "Verify Operation Failed" window pops up.  I don't even have to have a document open and I see the error.

     

    Strange I'm seeing the error message now since the 10.1.7 update was pushed out in May and I use Acrobat everyday... and today is the first time I've seen this error message.

     

    Cheers.

     
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  • Currently Being Moderated
    Jun 20, 2013 1:50 PM   in reply to Ham1000

    I am also on a Mac, running Acrobat Pro X 10.1.7.  Have started seeing the "Verify Operation Failed" for the first time today.  I receive the message whenever I start Acrobat (after about 10 seconds) and also after opening any PDF (again after a short delay of approx 10 seconds).

     

    It does not appear to affect the operation of Acrobat, but is quite annoying...

     
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  • Currently Being Moderated
    Jun 20, 2013 4:57 PM   in reply to jkgraham123

    I am on a Mac (OSX 10.7.5) and started getting the "Verify Operation Failed" notice when opening PDF's in Acrobat Pro (10.1.7) but not in Reader. The PDF seems to be fine but being such an ambiguous message I am concerned as to what is happening behind the scenes.

     
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  • Currently Being Moderated
    Jun 21, 2013 2:14 AM   in reply to zeromile

    Same issue here. The "verify operation failed" message started appearing yesterday, and is annoying. Mac OSX 10.8.4 Acrobat Pro 10.1.7

     
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  • Currently Being Moderated
    Jun 21, 2013 2:40 AM   in reply to J Paskal

    Same here, just started yesterday (20th June) I'm running a MacBook Pro with Mt Lion. Clearly this must be some sort of bug. Adobe please can you sort this?

     
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  • Currently Being Moderated
    Jun 21, 2013 5:28 AM   in reply to jkgraham123

    I am having the exact same error. I use Acrobat Pro (version 10.1.7) on Mac. I use it every day but since this morning (21st June) I am recieving the same error message as everyone here. It's getting quite annoying really. I suspect something in the last update isn't quite right.

     
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  • Currently Being Moderated
    Jun 21, 2013 7:01 AM   in reply to Bradley Springett

    Same here - happening in the last 24hours or so.

    Mac OS 10.8.4

    CS6 Acrobat Pro x 10.1.7

     
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  • Currently Being Moderated
    Jun 21, 2013 7:35 AM   in reply to dominicv72

    Same thing here - running CS6 Acrobat Pro X 10.1.7 on iMac running OS X version 10.8.4

     
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  • Currently Being Moderated
    Jun 21, 2013 10:29 AM   in reply to Neville Bruton

    And here - just started getting this error msg today:

    CS6 Acrobat Pro X 10.1.7, iMac OSX 10.8.4

    Must be a bug Adobe!

     
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  • Currently Being Moderated
    Jun 21, 2013 11:01 AM   in reply to jkgraham123

    Add another to the list!

    Running OSX 10.7.5 and Adobe Acrobat X 10.1.7

    The message began last night, this morning I was prompted to update something in Adobe (Reader?) but that did not seem to affect the message occurrence.

     
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  • Currently Being Moderated
    Jun 21, 2013 12:09 PM   in reply to jkgraham123

    Me too. Just started seeing the error a day or two ago. I'm on a Mac running OS 10.8.4 and Adobe CS 5.5 Acrobat Pro X 10.1.7

     
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  • Currently Being Moderated
    Jun 21, 2013 1:35 PM   in reply to RosieMolly

    ditto here.  OSX 10.6.8 and cs6 acrobat pro x 10.1.7.  Same error message

     
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  • Currently Being Moderated
    Jun 21, 2013 2:01 PM   in reply to jkgraham123

    Ran the acrobat uninstaller located in the acrobat folder on the mac. Reinstalled acrobat, did not run the update, and the "verify operation failed" prompt never came back.

     
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  • Currently Being Moderated
    Jun 21, 2013 3:30 PM   in reply to jkgraham123

    ditto...started Jun20, MacBookPro, 10.8.4, cs6, acrobat pro 10.1.7

     
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  • Currently Being Moderated
    Jun 21, 2013 4:13 PM   in reply to pgmpls

    Did you try the suggestion by edward boretz in the message immediately before yours?

     
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  • Currently Being Moderated
    Jun 21, 2013 5:25 PM   in reply to Claudio González

    yes...uninstalled and reinstalled back to 10.1.1

     

    still getting the error message.

     
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  • Currently Being Moderated
    Jun 21, 2013 5:39 PM   in reply to pgmpls

    The workaround didn't fix the problem for me either...

     
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  • Currently Being Moderated
    Jun 22, 2013 1:32 AM   in reply to jkgraham123

    I had the same problem on a MAC.

     

    Solution:

     

    Preferences

    Security

    Advanced Preferences

    Unmark "Use the document-specified method. Prompt if it is not available"

     
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  • Currently Being Moderated
    Jun 22, 2013 2:26 AM   in reply to iurycarlov

    Thank you for the suggestion iurycarlov - I thought that had worked for me, but unfortunately not.

     
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  • Currently Being Moderated
    Jun 22, 2013 2:53 AM   in reply to jkgraham123

    Just started experiecing same problem on my MacBook Pro running Mountain Lion.

     

    One more to the list.

     

    How many more before we get a helpful response, Adobe?

     
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  • Currently Being Moderated
    Jun 22, 2013 5:52 AM   in reply to iurycarlov

    Just tried the suggestion ftom iurcarlov. Worked for a few seconds, then the message popped up again.

     

    It doesn't prevent you from using the software, it's just really annoying...

     

    Any help please Adobe???

     
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  • Currently Being Moderated
    Jun 22, 2013 7:53 AM   in reply to Ham1000

    Add one more Mac user to this list.

     

    "verify operation failed" errors began June 20, 2013. Seems to occur with or without a document open.

     

    My system is i7 iMac, OS 10.6.8, CS6 Design Standard perpetual license, Acrobat Pro 10.1.7 with Enfocus PitStop Pro version 11 (third party plug-in).

     

    others posting here http://forums.adobe.com/message/5438042 and here http://forums.adobe.com/message/5433862

     
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  • Currently Being Moderated
    Jun 22, 2013 8:10 AM   in reply to RosieMolly

    I was optimistic about this fix as well, but waiting the 10 seconds (as zandwich96 wrote), I'm still received the error message.

     
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  • Currently Being Moderated
    Jun 22, 2013 9:44 AM   in reply to iurycarlov

    No solution. The situation remains...Sorry

     
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  • Currently Being Moderated
    Jun 22, 2013 10:32 PM   in reply to iurycarlov

    I am running Mac OS 10.8.4.  Running Standalones for Acrobat Pro 10.1.7 and Acrobat Pro 11.0.03, both.  My Reader is configured with my 11.0.03.  I have been getting "verify operation failed" warnings consistently since 20 June, 2013.  Have ONLY been getting them if I am using the Acrobat 10.1.7.  They do not go away.  Take about 10 seconds to "appear."  PDF's and PDF Portfolios still function.  The warnings DO NOT appear if I open Acrobat Pro 11.0.03.  Very strange.  Adobe Problem...Bug.  This is a good Forum.  My Acrobat X and XI appear to be "enmeshed" on my HD. I am only running Standalones,  LR5 and PS CS6 also, I am not in a Suite.  I am going to wait this out.  Adobe, can you please respond??

     
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