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Verify Operation Failed and Other Issues

Jan 8, 2012 6:21 PM

Adobe Reader X 10.1.1 is not working correctly on my computer which is running Windows XP Professional Service Pack 3. I have several symptoms.
1. If I am able to open a pdf file on my hard drive I get this error message:
   “Verify operation failed.”
    I hit OK and can read the document fine.

 

2. Many pdf files on my hard drive will not open. I get the error message:
   “There was an error opening this document. There was a problem reading this document (57).”
    I doubt the document is corrupt because I can email them to my coworkers and they can open it.

 

3. I can open any document inside of Internet Explorer 8. I get the error message:
   “There is a problem with Adobe Acrobat/Reader. If it is running, please exit and try again (0:104)”
    It wasn’t running and trying again won’t help. Usually I download the file and try to open it and if I can't I email to a co-worker and continue on. But now I need to fill out a form online that uses a pdf but I can't download it. What can I do now?

 

I have uninstalled and reinstalled twice with no success.  I suspect the root problem is the “Verify operation failed.”

Any ideas.

 
Replies
  • Currently Being Moderated
    Jan 11, 2012 8:35 AM   in reply to jkgraham123

    Hi,

     

    Could you let me know the foloowing details:

    1. Is this issue happening with all PDFs or only with a set of PDFs?

    2. Please try repairing the application from Control Panel > Add/Remove Programs.

     

    Thanks

    Ankit

     
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  • Currently Being Moderated
    Jan 11, 2012 10:51 PM   in reply to jkgraham123

    Could you please try updating to the latest release of Adobe Reader i.e. 10.1.2 and see if the issue still exists.

    You can do the same by clicking on Help > Check For Updates from within Adobe Reader.

     

    Meanwhile could you please let me know if you are experiencing this with all the PDFs that you access on your system or only with a specific set of files.

     

    Thanks

    Ankit

     
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  • Currently Being Moderated
    Jan 12, 2012 7:23 AM   in reply to jkgraham123

    Could you please try deleting all files and folders from within the Adobe Reader installation folder (byt default its C:\Program Files\Adobe\Reader 10.0) and then try repairing the application.

    It seems as if you have an external plug-in installed on your system which may be causing the problem.

     
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  • Currently Being Moderated
    Jan 12, 2012 4:10 PM   in reply to jkgraham123

    I'm having the exact same issue. I have tried everything I can think of. I'm not sure if its a compatability issue with IE 9, adobe reader 10.0 or Windows 7. I even spoke with my instructor and she failed to have any other ideas to solve this issue. If your able to discover one, would you mind sharing. I have a ton of homework and I'm unable to view the material.

     
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  • Currently Being Moderated
    Jan 12, 2012 10:17 PM   in reply to jkgraham123

    Could you please temporarily disable the antivirus on your system and see if the same issue persists.

     

    Also, it would be great if you could try and see if the problem re-occurs with the Protected Mode as Off on Reader. Although its not advised to have the mode turned off, it would me an idea as to the cause behind the issue.

    You can disable the Protected Mode by going to Edit > Preferences > General and unchecking the "Enable Protected Mode" checkbox in Reader. Make sure that you close all instances of Adobe Reader post changing the setting.

    Try and launch the same PDFs and see if the problem is still present.

    Please make sure to turn on the Protected Mode thereafter to ensure that your system is not compromised by any malicious PDFs.

     

    Thanks

    Ankit

     
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  • Currently Being Moderated
    Dec 13, 2012 5:30 PM   in reply to jkgraham123

    Verify Operation Failed  while trying to open the PDF file in Acrobat or Adobe Reader :   Launch Acrobat or Adobe Reader, click on  Edit > Preferences, In General  check on Use Only Certified plug-ins and click on ok. After that navigate to C:\Users\User Account \AppData\Roaming\Adobe\Acrobat\10.0\preference, delete all files from preference folder. Then try to launch Acrobat and open the PDF file. This will resolve the issue.

     
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