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Afton Management
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There was an error opening document.  Access denied. Cant open pdf attached to emails

Jan 8, 2012 6:24 PM

I just upgraded to Acrobat Reader x and can't open files attached to emails in Outlook 2010.   If I save the file, I can open it.   I assume it has something to do with protected view or such but can't find where to change settings.   I can open .doc and .xlsx files attached to emails so it seems to be only an issue with .pdf files attached to emails in Outlook.   Suggestions?

  • Currently Being Moderated
    Jan 8, 2012 7:28 PM   in reply to Afton Management

    You can try to turn of protected mode.

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  • Currently Being Moderated
    Apr 17, 2012 12:56 AM   in reply to Afton Management

    To make things simple for you, here are two ways for you fix the problem:

    A. Fix One PC

    1. Launch Adobe Acrobat Reader X
    2. Go to: Edit > Preferences...
    3. Click on "General" in the left pane.
    4. Uncheck "Enable Protected Mode at startup"
    5. You will prompted with a dialog box to remind you to close the application for the change to go into effect. Click Yes.
    6. Click OK to save your change.
    7. Exit Adobe Reader



    B. Fix Several PCs in Your Organization
    Following the above steps aren't practical if you have Adobe Acrobat installed on 1,000+ computers in 30 regional offices! Push this registry setting using your standard software deployment software.

    [HKEY_CURRENT_USER\Software\Adobe\Acrobat Reader\10.0\Privileged]


    Microsoft Outlook and other email clients
    I hear this will also fix the "There was an error opening this document. Access denied." error that is occurring with any email client, including Microsoft Outlook Express; Microsoft Outlook 2010, 2007, 2003; Eudora; Mozilla Thunderbird.



    Credit for this answer must go to ror-opening-document-access-denied

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