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alexnnet
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Big delay in opening protected files

Jan 11, 2012 1:29 AM

Tags: #delay #rights_management

Hi everybody,

 

I have installed and configured a Single Server Turnkey of Livecycle ES2 with RMS on JBoss and MySQL (downloaded from Adobe site) on Windows Server 2008 R2. My scenario includes protecting files using RMS.

Everything works fine except when I try to open a protected file. The opening time is between 15-25 sec (from the moment I type the credentials and I click enter till the moment the document is displayed).

Same thing happens when the protection is in anonymous mode.

I've tried opening with a lot of versions of Adobe Reader and on different platforms, same behaviour, so I guess it's a server side problem. There is no errors in server.log of JBoss.

 

Thanks for any advices.

 
Replies
  • Currently Being Moderated
    Jan 11, 2012 5:55 AM   in reply to alexnnet

    How long does it take to open the same document when it has not had a policy applied to it?

     

    Regards

    Steve

     
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  • Currently Being Moderated
    Jan 12, 2012 8:12 AM   in reply to alexnnet

    If no specific errors or exceptions are thrown, it's difficult to troubleshoot.  Acrobat or Reader has to communicate with the RM server, the user has to be authenticated, and the AES key has to be sent to the client to decrypt the document.  It is difficult to know which part is contributing most to the slow down.  I don't believe that the deploying or re-deploying of the EAR files is related to the problem.

     

    Is Reader\Acrobat installed on the same machine as the LiveCycle server (JBoss)?  If not, is the access time faster when everything is on the same machine?

     

    Can you contact Adobe Support to see if they have any insight?

     

    Regards

    Steve

     
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