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Upgraded Mac OS to 10.5.8, now Photoshop 7.0 won't open

Jan 11, 2012 7:52 PM

Tags: #photoshop_7.0 #unexpected_and_unrecoverable_error #mac_os_10.5.8

I reinstalled the program, and still it gives me the message "An unexpectd and unrrecoverable error has occurred because of a program error. Photoshop will now exit" when I try to launch it. Any ideas abou t what the problem is and how I can fix it?

2560 Views 17 Replies Latest reply: Jeff A Wright, May 15, 2012 8:41 AM

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1. Preran,

Jan 11, 2012 10:01 PM in reply to kfgunch

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did you check the system reqs for PS 7?

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2. Jeff A Wright,

Jan 12, 2012 1:47 PM in reply to kfgunch

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What was the process you went through for upgrading to 10.5.8? Have you tried reinstalling Photoshop 7? Also is this Photoshop Elements 7 or Photoshop (pre-Creative Suite) 7?

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3. PatriciaBruhn,

Apr 11, 2012 8:36 PM in reply to kfgunch

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HI I am having the same issue, why is this happening , when I reloaded it also asked about a classic enviroment?? please help

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4. Jeff A Wright,

Apr 12, 2012 9:17 AM in reply to PatriciaBruhn

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PatriciaBruhn are you trying to use Photoshop 7 or Photoshop Elements 7? Also which type of Macintosh do you have? If it is an Intel based Macintosh you will not be able to install the classic environment as that requires a PowerPC based Macintosh to run.

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5. PatriciaBruhn,

Apr 12, 2012 9:52 AM in reply to Jeff A Wright

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Hi Jeff,

I am using a ibook g4 and it is photoshop 7 no intel ( i have cs5 and cant use it because i dont have intel that is why I am reloading photoshop 7. I lost everything and had to rebuild I am using leopard, I have tiger and older versions.)

Patricia Bruhn
Graphic Designer
860-916-8371

Date: Thu, 12 Apr 2012 10:17:33 -0600
From: forums@adobe.com
To: pebbles_peb@hotmail.com
Subject: Re: Upgraded Mac OS to 10.5.8, now Photoshop 7.0 won't open Upgraded Mac OS to 10.5.8, now Photoshop 7.0 won't open





    Re: Upgraded Mac OS to 10.5.8, now Photoshop 7.0 won't open

    created by Jeff A Wright in Downloading, Installing, Setting Up - View the full discussion

PatriciaBruhn are you trying to use Photoshop 7 or Photoshop Elements 7? Also which type of Macintosh do you have? If it is an Intel based Macintosh you will not be able to install the classic environment as that requires a PowerPC based Macintosh to run.

     Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: Re: Upgraded Mac OS to 10.5.8, now Photoshop 7.0 won't open
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6. Jeff A Wright,

Apr 12, 2012 10:47 AM in reply to PatriciaBruhn

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Thank you ParticiaBruhn. Are you also running 10.5.8 as the original post indicated? If you could also provide the exact error message it would be helpful. Finally you have reinstalled Photoshop 7 and did not just copy it from one Mac to another Mac?

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7. kfgunch,

Apr 12, 2012 12:30 PM in reply to Jeff A Wright

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I still haven't received a response to my situation.

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8. Jeff A Wright,

Apr 12, 2012 1:03 PM in reply to kfgunch

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Kfgunch if you could please answer the question I asked previously it would assist me with providing additional guidance for your situation. The questions are as follows:

What was the process you went through for upgrading to 10.5.8? Have you tried reinstalling Photoshop 7? Also is this Photoshop Elements 7 or Photoshop (pre-Creative Suite) 7?

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9. mommyothree,

Apr 13, 2012 9:44 AM in reply to Jeff A Wright

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hi im have the same error when i try to open photoshop 7 and its just 7 not elements. also im on a macbook pro os x version 10.6.8 i have tried the clt-option shift but it does nothing but close and give me the same error message . can i not use one this old?

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10. mommyothree,

Apr 13, 2012 9:48 AM in reply to mommyothree

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nevermind i did some research and it says that this is not supported on my machine cause its an intel? grrr

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11. Jeff A Wright,

Apr 13, 2012 9:49 AM in reply to mommyothree

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It is entirely possibly Mommyothree. Photoshop 7 was designed to work with both OS 9 and Mac OS 10.1.3. Needless to say Apple has made quite a few changes to the OS as well as the type of processors which are utilized by Macintoshes since then.

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12. PatriciaBruhn,

Apr 13, 2012 11:00 AM in reply to Jeff A Wright

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HI Jeff
Yes 10.5.8 and the error is   an unexpected and unrecoverable probelm has occured because of program error photoshop will now exit              yes reinstalled photoshop 7 (I own publishing suite)

Patricia Bruhn
Graphic Designer
860-916-8371

Date: Thu, 12 Apr 2012 11:47:35 -0600
From: forums@adobe.com
To: pebbles_peb@hotmail.com
Subject: Re: Upgraded Mac OS to 10.5.8, now Photoshop 7.0 won't open Upgraded Mac OS to 10.5.8, now Photoshop 7.0 won't open





    Re: Upgraded Mac OS to 10.5.8, now Photoshop 7.0 won't open

    created by Jeff A Wright in Downloading, Installing, Setting Up - View the full discussion

Thank you ParticiaBruhn. Are you also running 10.5.8 as the original post indicated? If you could also provide the exact error message it would be helpful. Finally you have reinstalled Photoshop 7 and did not just copy it from one Mac to another Mac?

     Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: Re: Upgraded Mac OS to 10.5.8, now Photoshop 7.0 won't open
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13. Jeff A Wright,

Apr 13, 2012 11:14 AM in reply to PatriciaBruhn

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Thank you PatriciaBruhn unfortunately the error is a bit generic. The best I can offer would be for you to try the steps listed in Troubleshoot system errors, freezes | Mac OS 10.x | Adobe software - http://helpx.adobe.com/x-productkb/global/troubleshoot-system-errors-f reezes-mac.html. These are generic troubleshooting steps and are great when the exact cause of the problem is unknown.

I am not sure if the time and effort of going through the steps will be useful though as you may still run into difficulties. I might also suggest trying Photoshop Elements 10 - http://www.adobe.com/products/photoshop-elements.html or Photoshop CS5 - http://www.adobe.com/products/photoshop.html and seeing if either one of those fit your needs. Depending on what you use Photoshop 7 for you may find that Photoshop Elements can do the job plus have additional capabilities not even thought of during the time of Photoshop 7's development. Both Photoshop Elements 10 and Photoshop CS5 have a minimum system requirement of 10.5.8 so as long as your system meets the remaining requirements then they should work fine on your computer.

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14. PatriciaBruhn,

Apr 13, 2012 12:13 PM in reply to Jeff A Wright

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Hi Thanks I will try it, I havent reloaded elements yet, I really need photoshop as I am a designer and use it alot for photos & need it right now, I have the CS5 Suite but it will not let me run it on this mac, it ask for intel processor and I have been unemployed for over 2years and cant affiord a new MAc right now , that is why I am so frustarated with the whole issue, it all started when I went to up grade to 10.5.8.

Patricia Bruhn
Graphic Designer
860-916-8371

Date: Fri, 13 Apr 2012 12:14:34 -0600
From: forums@adobe.com
To: pebbles_peb@hotmail.com
Subject: Re: Upgraded Mac OS to 10.5.8, now Photoshop 7.0 won't open Upgraded Mac OS to 10.5.8, now Photoshop 7.0 won't open





    Re: Upgraded Mac OS to 10.5.8, now Photoshop 7.0 won't open

    created by Jeff A Wright in Downloading, Installing, Setting Up - View the full discussion

Thank you PatriciaBruhn unfortunately the error is a bit generic. The best I can offer would be for you to try the steps listed in Troubleshoot system errors, freezes | Mac OS 10.x | Adobe software - http://helpx.adobe.com/x-productkb/global/troubleshoot-system-errors-f reezes-mac.html. These are generic troubleshooting steps and are great when the exact cause of the problem is unknown. I am not sure if the time and effort of going through the steps will be useful though as you may still run into difficulties. I might also suggest trying Photoshop Elements 10 - http://www.adobe.com/products/photoshop-elements.html or Photoshop CS5 - http://www.adobe.com/products/photoshop.html and seeing if either one of those fit your needs. Depending on what you use Photoshop 7 for you may find that Photoshop Elements can do the job plus have additional capabilities not even thought of during the time of Photoshop 7's development. Both Photoshop Elements 10 and Photoshop CS5 have a minimum system requirement of 10.5.8 so as long as your system meets the remaining requirements then they should work fine on your computer.

     Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: Re: Upgraded Mac OS to 10.5.8, now Photoshop 7.0 won't open
     To unsubscribe from this thread, please visit the message page at Re: Upgraded Mac OS to 10.5.8, now Photoshop 7.0 won't open. In the Actions box on the right, click the Stop Email Notifications link.

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15. G Moler,

May 14, 2012 9:29 PM in reply to kfgunch

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I also experienced the same problem when I upgraded to OS10.5.8 from OS10.4.11. Photoshop 7.0.1 and ImageReady 7.0, which were both purchased as part of CS1, no longer launch. The message is: "An unexpected and unrecoverable problem has ocurred because of a program error. Photoshop will now exit." The Console message is : "5/15/12 1:05:19 PM [0x0-0x70070].com.adobe.Photoshop[615] SysBreakStr: An unexpected exception has occurred. "

Both programs work fine under OS10.4.11. I have a Power Mac/ dual 1.3GHz/ 2 GB RAM. I do not plan to purchase an Intel Mac because all of my software and work files only run on Power PC. Even if I were to get an Intel MacBook, I would still need a Power PC to continue my work.

Does Adobe have a fix for this problem? According to other users, it does not seem to be generic, but rather it's a problem specifically affecting the compatibility of OS10.5.8 with CS1 versions of Photoshop and ImageReady. BTW, the other components of CS1 (Illustrator 10, InDesign 2, GoLive 6, and LiveMotion 2) all work fine under OS10.5.8. Unfortunately, Photoshop 7.0.1 doesn't work at all and that's the software that I most often use. Can you help?

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16. G Moler,

May 14, 2012 9:32 PM in reply to G Moler

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... And, yes, Photoshop 7.0.1 has been reinstalled.
Unfortunately, the result was the same... no launch.

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17. Jeff A Wright,

May 15, 2012 8:41 AM in reply to G Moler

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G Moler please review this thread in detail. There has been no updates made available for Photoshop 7 to increase compatibility with 10.5.8. There are links within in this thread to generic troubleshooting documents you can try to make your copy of Photoshop 7 function in Mac OS 10.5.8.

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