I can't get my tablet to log in to Creative Cloud. I've got an account and I can log in via browser on my desktop, but try on my Asus Transformer Prime goes like this:
Anyone else had this problem? I even wiped the cache and data for the app (losing a couple minor projects), which in theory is as good as a reinstall, but no luck.
I'm sorry this is happening. Thanks a lot for the details, they're very clear. Can you also tell us:
-Which Adobe Touch App are you trying to sign in to Creative Cloud from?
-Have you ever been able to sign in to Creative Cloud?
Thank you in advance for providing the extra information, and thanks for posting.
I have exactly the same issue. In Adobe Debut i get the Blank log in Screen and in PS Touch it always tells me that I have to check my connection but my connection is okay, i have a wifi connection. The Facebook connection inside of PS Touch also wont work and get the same error message. On my Desktop Computer it works and i can log into the cloud.
Here are 2 Screenhots for better understanding
p.s.: I have a Motorola Xoom.
Thank you for providing this detail and the screenshots. Can you also tell us, have you ever been able to sign in to Creative Cloud? (Just trying to narrow it down to whether it's happening all the time, or sporadically). I will call the product team's attention to this.
Thanks very much for posting.
Not from the App directly. This Problem came up the first time i tried to sign in. On my tablet i can only sign in via a Browser.
And some more Information for you. Troubleshooting I did by myself:
-Tried 3G and Wifi. With same Issue
-Reinstalled (with full wipe) my Tablet Firmware and test it but it still wont work.
An important Information you and your team should know too -> I'm on Android ICS Version 4.0.3.
I'm very glad that you take care of my problem. Thank you!
I want to use that awesome creative cloud feature
I'm using Proto and I've never been able to log in on it. My account is working, and I can look at my Creative Cloud via web, but not on my device. I'm running ICS 4 as well.
One more detail: When I open settings, it always starts with "Connecting..." and then asks to check the connection. Once I tap that button, it goes to "Get Started."
I to cannot log in to the creative cloud using an Asus transformer prime with ics 4.0.3
Is there a fix available yet?
log in via adobe touch works
log in via ideas does not work
(just copy the log in code from touch to ideas, easy!)
I also cannot login. Using Nexus 10 and google chrome. At the adobe creative cloud sign in page, I enter my username and password, the screen dims, says signing in, and never signs in. Works fine with laptop, but I have never been able to sign in on tablet.
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