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Premiere Elements 10 Hangs at Loading Importerquicktime.prm then resets

Jan 18, 2012 12:50 PM

  Latest reply: T_D_Sipe, Apr 16, 2014 11:19 AM
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  • Currently Being Moderated
    Apr 14, 2012 5:39 AM   in reply to flageborg

    Try bypassing the Welcome screen by running PRE directly. In the Programs folder you will find two programs:

     

    C:\Program Files\Adobe\Adobe Premiere Elements 10\Adobe Premiere Elements 10.exe

    C:\Program Files\Adobe\Adobe Premiere Elements 10\Adobe Premiere Elements.exe

     

    Double-click the second of these (it will have the largest size) and see if that opens the editing workspace for you.

     

    Cheers,

    --

    Neale

    Insanity is hereditary, you get it from your children

     
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  • Currently Being Moderated
    Jun 27, 2012 5:55 PM   in reply to DougBairdComedy

    Misery loves company I guess - I have the same problem.  I've tried everything suggested here, have the latest drivers and latest everything.  Seems to bea  bug in the program running in 64 bit environment.  Hopefully someone will come up with a solution and post it.

     
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  • Currently Being Moderated
    Jun 27, 2012 5:57 PM   in reply to Bill Hunt

    There is no message.  It just stops loading at "LoadingQuickTime.prm"

     
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  • Currently Being Moderated
    Jun 27, 2012 5:59 PM   in reply to Steve Grisetti

    Tried all these things.  I think it is a software bug.  Seems like nobody can run it in 64 bits

     
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  • Currently Being Moderated
    Jun 27, 2012 11:47 PM   in reply to WRB22

    Same S_H_I_T still...It just stops loading at "LoadingQuickTime.prm"

    Adobe:Isn't it about time to fix this problem?

     
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  • Currently Being Moderated
    Oct 10, 2012 1:10 AM   in reply to flageborg

    Have installed Premiere 11, but still same problem - with 2 different computers ???

    Is it just me?

     
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  • Currently Being Moderated
    Oct 10, 2012 5:16 AM   in reply to flageborg

    The program works fine on Windows 7 64-bit. I've been running it on mine fine for works.

     

    Have you manually gone to Windows Update and downloaded even the non-critical updates (the ones that don't download automatically)?

     

    Have you run Disk Cleanup and Defragment?

     

    Have you reset your licensing, per the FAQs to the right of this forum?

    http://forums.adobe.com/thread/542377?tstart=0

     

    Have you ensured you have the latest 64-bit version of Quicktime?

     
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  • Currently Being Moderated
    Oct 11, 2012 2:43 AM   in reply to Steve Grisetti

    Yes, standard procedure - every day

     

    Yes.

     

    Yes.

     

    What is latest 64-bit version number?

    Today I have this

     

    QuickTime.jpg

     
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  • Currently Being Moderated
    Oct 11, 2012 5:13 AM   in reply to flageborg

    Then I know of no reason this should be happening. As I said, it's not been my experience at all, and I've been using the program on Windows 7 64-bit for weeks. Sorry I can't be of more help.

     
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  • Currently Being Moderated
    Nov 25, 2012 5:16 AM   in reply to DougBairdComedy

    Status 25. november 2012

    EVERYTHING is running as expected on my computers, but Adobe Premiere Elements 11

    What is wrong with this product? And why does it stop loading at "LoadingQuickTime.prm"? On every of my computers?

     

    Adobe Photoshop Elements 11 is running 100% - so far - on every computer....

     

    I did my purchase of Elements + Premiere 11 on date of release and downloaded software. My first problem, and reason to contact Adobe Support was because their automated system didn't create a specific serial number for Premiere part of the package. Later I got my serial number, so at first I had to start with my "Trial Version". I did my purchase on 26. september 2012 and 30 days of Trial was about to start......

     

    Today I am still trying to find out what is the problem, and I am looking....and staring.....at my computer screens......

     

    And I still have that 30-day Trial Version active?!!!

     

    Here is a picture of my startup screen...in the moment of crash & burn

     

    http://flageborg.no/foto/adobe/DSC_6428.jpg

     

    Message was edited by: flageborg - photo upload failed by Adobe system

     
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  • Currently Being Moderated
    Nov 25, 2012 8:07 AM   in reply to flageborg

    PrE uses QT Player, where PSE does not. The hanging at the QT PRM concerns a module in QT Player, and indicates that it is not loading properly.

     

    Also, the OP had a Lenovo, and was having trouble getting the latest video driver to install. I did not see your make/model of graphics card/chip, or the driver version and date, but might have missed that. Have you checked with the mfgr's. Web site, and then downloaded and installed the very latest driver?

     

    Good luck,

     

    Hunt

     
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  • Currently Being Moderated
    Nov 25, 2012 9:24 AM   in reply to Bill Hunt

    Hi.

     

    Computer A:

    Acer Aspire 8950G use Radeon HD 6650M and latest video drivers are located here:

     

    http://support.acer.com/us/en/product/default.aspx?tab=1&modelId=3448

     

    I have the latest drivers installed.

     

    (Radeon HD 6850M & Radeon HD 6650M)AMD8.783.2.0000250.5 MB12/06/2010

     

    Here is info from "My Computer"

    http://flageborg.no/foto/adobe/Acer_Aspire_8950G.jpg

     

     

     

    Computer B:

    HP ProBook 6555b use ATI Mobility Radeon HD 4250 Graphics

     

    Here is info from "My Computer"

    http://flageborg.no/foto/adobe/HP_ProBook_6555b.jpg

     

     

    Regards

    Flageborg

     
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  • Currently Being Moderated
    Nov 25, 2012 10:25 AM   in reply to flageborg

    Is that 12, 2010 really the latest AMD/ATI driver for the Radeon?

     

    AMD/ATI & nVidia, normally issue updates about one per month, but then with some really old cards, might essentially drop support.

     

    Even though my nVidia Quadro FX-4500 is now 5 years old, the drivers come out about every other month, and the latest is 11/19/2012.

     

    Now, HP often re-packages the video drivers, whether from AMD or nVidia, so one is often limited to ONLY the HP version of a driver, but they are usually pretty good getting those re-packaged drivers out quickly.

     

    Good luck,

     

    Hunt

     
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  • Currently Being Moderated
    Nov 25, 2012 11:46 AM   in reply to Bill Hunt
     
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  • Currently Being Moderated
    Nov 25, 2012 3:19 PM   in reply to flageborg

    Wow, those drivers are not being updated at all. Looks like they are both stuck in 2010, so about 20 mos. have gone by, without an update.

     

    I do not know what to suggest in that case.

     

    Both AMD and nVidia normally issues updates almost every month, until a card is dropped from their active list. Then, one is stuck with the older drivers, and if they cause issues, the only recourse is to replace with a newer card.

     

    Good luck, and wish that I had more to offer.

     

    Hunt

     
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  • Currently Being Moderated
    Nov 26, 2012 10:22 AM   in reply to flageborg

    Try installing Standard VGA drivers and try to launch the application :

     

    1. Open Device manager and expand display adapters
    2. Right click on  graphic card and choose update drivers
    3. In Update driver software wizard choose second option (Browse my computer for driver software) and click on next
    4. In next screen choose second option (Let Me pick from a list of device drivers on my computer)
    5. In next screen you will get a list of display driver choose Standard VGA Graphics Adapter and click on next
    6. Reboot your computer
    7. After reboot adjust the screen resolution by right clicking on blank area of your desktop screen > Screen Resolution

     

    if you are able to launch application that means problem is with display card driver

     
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  • Currently Being Moderated
    Dec 18, 2012 9:40 PM   in reply to Abhishek Kapoor

    I have exectly the same problem. PE 11 won't launch.3 The startup screen stays on the 'loading importerquicktime.prm' stage.

     

    I've tried a lot of things (installing the last graphic drivers, launching PE directly via 'run as Administrator' - the only way to have the startup screen, etc...)

     

    I'm a bit disapointed.

     

    I'm under Win8 64bits with 16Gb RAM. My Graphix Card is a GeForce GTX 560

     
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  • Currently Being Moderated
    Dec 19, 2012 5:13 AM   in reply to Ast2001fr

    Please confirm that you've gone to Windows Update and manually downloaded even the non-critical updates, that you've downloaded the latest version of Quicktime and that you've followed all of the suggestions above.

     
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  • Currently Being Moderated
    Dec 19, 2012 9:03 AM   in reply to Steve Grisetti

    Yes, I have installed all Windows update fixes (critical and non critical). I've also downloaded and installed Quicktime 7.7.3

     
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  • Currently Being Moderated
    Dec 19, 2012 2:54 PM   in reply to flageborg

    Status update:

     

    My Display Drivers are updated after contact with Acer Support, and version is now

    8.901.4.0 dated 13th October 2011, but problem still remains.....

     

    Finally, I got a solution named CyberLink PowerDirector 11 (64-bit)

    and made my movie without Premiere Elements 11...at last.

     

    Test-project produced with Nikon D7000,

    Sigma 50-500mm F4.5-6.3 APO OS HSM @ 400mm and
    Zoom H1 with Røde Dead Cat.
    Editing done with Cyberlink Power Director 11(64bit)
    Manfrotto Tripods

     

    Photo from location @ 400mm
    http://flageborg.no/foto/50_500mm/DSC_0712_1024_cr.jpg
    http://flageborg.no/foto/50_500mm/DSC_0725_1024_cr.jpg

     

    Spectrum Lab (Audio Signal Analyser)
    http://flageborg.no/foto/50_500mm/Birds_in_Motion_spectrum.jpg

     

     

     

    Maybe I should by a new computer for Christmas...?

     
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  • Currently Being Moderated
    Mar 29, 2013 5:02 AM   in reply to flageborg

    Hi guys!

     

    Update since Dec 19th 2012...

     

    What have You done in the last months? You Adobe guys....please explain

     

    What have I done to my computer since last time I tried to get Premiere 11 up & running? NOTHING!

     

    Today my Premiere Elements 11 is operational.....I think

     

    http://flageborg.no/foto/premiere/Premiere_11_ItsALive.jpg

     
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  • Currently Being Moderated
    Mar 29, 2013 5:11 AM   in reply to Ast2001fr

    You may need to contact Adobe Tech Support. Something is going on with your system that's too deep for us to troubleshoot on this forum.

     
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  • Currently Being Moderated
    Mar 29, 2013 12:21 PM   in reply to flageborg

    So, first movie with Premiere released, BUT what is wrong here? Where is my Titles and Endings text?

     

    http://flageborg.no/foto/premiere/Premiere_11_Movie_Header.jpg

     

    Why is my text turned into squares...?

     

     
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  • Currently Being Moderated
    Mar 29, 2013 12:27 PM   in reply to flageborg

    Those "boxes" indicate a font, that PrE could not display. All Adobe programs are very, very sensitive to fonts, and Titler is probably the most sensitive.

     

    What font was chosen?

     

    Good luck,

     

    Hunt

     
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  • Currently Being Moderated
    Mar 29, 2013 12:52 PM   in reply to Bill Hunt

    Hi.

     

    I have not chosen any font, yet....must be system defaults?

     

    Where do I change default font in Premiere for "Instant Movie" function?

     

    Regards

    Flageborg

     
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  • Currently Being Moderated
    Mar 29, 2013 12:59 PM   in reply to flageborg

    Unfortunately, I have never used Instant Movie. However, I will bet that others will be able to give you advice using it.

     

    Good luck,

     

    Hunt

     
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  • Currently Being Moderated
    Mar 29, 2013 1:06 PM   in reply to Bill Hunt

    Thank you...I will keep on trying

     

    Regards

    Flageborg

     
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  • Currently Being Moderated
    Mar 29, 2013 4:09 PM   in reply to flageborg

    I just did some experiemnts with Instant Movie.

     

    For your Title, in Expert Mode, you would first Select your Instant Movie Clip (everything appears as one big Clip now). Rt-click on it, and choose Break Apart. That will change that one big Clip into all of the various elements, used by Instant Movie. There will likely be several Video Tracks, with Clips on them. You might have to scroll up/down to find the Titles. Just hover your Cursor over the various Clips near the beginning of the Timeline, until you find the Title. Dbl-click on that, to open it in PrE's Titler. There, you will be able to Select the Objects in that Title, like the main Text Object. You can Select that with either the Selection Tool (the "arrow"), or with the Text Tool (the "T"). Once you have the desired Text Object (if there is more than one), you will see the Font selection drop-down, under the Text Tab in the panel to the right in Titler. What font is shown? If you change that font, does your Title now display properly? As you will likely have two Titles, one with the Instant Movie's chosen name, and one for the end-credits. I would explore both, as they probably used the same font, when created.

     

    Good luck, and hope that helps,

     

    Hunt

     

    PS - thanks for your question, as it got me thinking and experimenting, so I learned something there.

     
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  • Currently Being Moderated
    Sep 14, 2013 9:17 PM   in reply to flageborg

    I'm having the same problem with premier element 10, it hangs for awhile at loading importerquicktime.prm before allowing me to use the program.

    if I turn off internet connection, then it start quickly and does not hang. 

    Definitely need help on this one.   Don't like to turn off my internet connection off then on in order to use premier element....  please Help!

     
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  • Currently Being Moderated
    Sep 14, 2013 9:37 PM   in reply to JMaiMai

    JMaiMai

     

    It probably would be better to start you own new thread on your problem

    premier element 10, it hangs for awhile at loading importerquicktime.prm before allowing me to use the program.

     

    But, I will comment here for now.

     

    This has been happening to me periodically with Premiere Elements 11 on Windows 7 64 bit.

     

    I have many versions of Photoshop Elements and Premiere Elements on the same computer. I have not found the reason, but what consistently and immediately remedies the situation is to go to the Task Manager/Processes and End Process for the process named "Elements OrganizerSyncAgent.exe" which can be traced to Elements Organizer 10.

     

    Have you tried that remedy instead of turning off your Internet connection?

     

    More later.

     

    ATR

     
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  • Currently Being Moderated
    Jan 19, 2014 1:49 AM   in reply to flageborg

    Latest update - as from january 2014

    to Elements Premiere 12 on my HP 6555b - the program states "incompatible graphics adapter"...

     
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  • Currently Being Moderated
    Jan 19, 2014 6:05 AM   in reply to flageborg

    I expreienced the same with Premiere Elements 10 and 11 and 12 with PCs with Intel Video chips. The problem is resolved:

    "My Documents" was located at remote drive. I changed it to local folder and the problem is gone...

    My  PCs are in AD (Samba) domain.

     
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  • Currently Being Moderated
    Jan 19, 2014 7:08 AM   in reply to flageborg

    flageborg

     

    I have not figured out how and why you have posted in this particular thread with topic "Premiere Elements 10 Hangs at Loading Importerquicktime.prm then resets". Rather, for your advantage and as a help to all who may be interested in your particular issue, I would suggest that you start your own new thread on your issue which relates to a display card error message.

     

    The fix that you received from

    ねこたんこっちむいて,

    seems to be one that worked for that user, but is not the usual effective troubleshooting for what you describe.

     

    The first approach to the issue that you describe

    a. go to the web site of the manufacturer of your video card and determine that you have the latest video card driver version (in your case, HP web site may be the primary site for such a verification, check it out)

    b. if your video card driver is up to date, then delete the BadDrivers.txt file.

     

    Another consideration is whether your computer uses two, instead of one, video cards.

     

    Answers are in the details, top ones being version of Premiere Elements and on what computer operating system it is running on.

     

    We will be watching for your follow up in your own new thread.

     

    Thanks.

     

    ATR

     
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  • Currently Being Moderated

    As it relates to flageborg's post 50 in this old thread, problems with the same symptoms can (often do) have different causes.

     

    Please refer to my comments to flageborg in post 50 of this thread.

     

    Thank you.

     

    ATR

     
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  • Currently Being Moderated
    Jan 20, 2014 1:36 AM   in reply to A.T. Romano

    "I have not figured out how and why you have posted in this particular thread with topic "Premiere Elements 10 Hangs at Loading Importerquicktime.prm then resets". Rather, for your advantage and as a help to all who may be interested in your particular issue, I would suggest that you start your own new thread on your issue which relates to a display card error message."

     

    Maybe if you read this thread from the beginning....it all relates....no need to start another thread.

    To sum it up - my computer HP 6555b - and the "Importerquicktime" problem with Premiere 10 and Premiere 11 has now been "solved" in Premiere 12.

    I need a new computer...my case is closed.

     
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  • Currently Being Moderated
    Jan 20, 2014 8:03 AM   in reply to flageborg

    flageborg

     

    I have read this thread from the start and read its evolutions from 2012 - 2013 - 2014 via your updates and the replies of others. That is apparently convenient for you. My comment about starting a new thread was offered as a suggestion to help all to avoid missing their sought after topic buried under an unrelated thread title.

     

    My comment about starting a new thread is related to what seemed to be your latest 2014 problem/report/update in a thread with 50 posts....

     

    50. flageborg,

     

        

      Jan 19, 2014 1:49 AM    in reply to flageborg 

    Report

    Latest update - as from january 2014

    to Elements Premiere 12 on my HP 6555b - the program states "incompatible graphics adapter"...

     

    which is appearing in your thread titled "Premiere Elements 10 Hangs at Loading Importerquicktime.prm Then Resets".

     

    If Premier Elements user is looking for troubleshooting on "display card errors" and solutions, he or she will overlook the contributions of you and others on "display card errors" if the topic is buried under an unrelated title. And, if a fellow user browses the forum's current thread titles looking for questions that he or she has answers for, he or she is unlikely to find your 2014 question under your thread's title.

     

    When you say your case is closed, does that relate to the Importerquicktime.prm loading or the display card error of Premiere Elements 12? And, which one of those is the new computer fixing?

     

    If you need additional assistance on display card error or other in this thread or any place else, please do not hesitate to let us know. We look forward to the opportunity to be of assistance. However, if as you say, case closed, so be it...no response expected.

     

    Continued success.

     

    ATR

     
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  • Currently Being Moderated
    Apr 16, 2014 11:19 AM   in reply to DougBairdComedy

    Here is what worked for me.

     

    I was using a Dell docking station with two monitors, one with an analog connection and the other was digital.  All drivers were up to date but the digital output was the culprit. When I extended my desktop to the digital monitor and launched Premiere, it stopped at ImporterQuicktime.prm and would not fully launch.  When I extended to the analog monitor or just the laptop monitor it worked fine.

     

    Hope this helps.   

     
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