Some computers cannot view Captivate 4.0 lesson in LMS

[Itzelm]

Hi guys, we have been very successful at viewing Captivate 4.0 lessons in our LMS for 2+ years but now we have very strange things happening.  OF the 50+ lessons, about 3 lessons on the LMS cannot be viewed on certain computers.  We know the problem is with the swf file from Captivate.  On the problem computers, the swf appears to load for 2 sec. then we get a black screen, or we just get a black screen from the beginning. The computers that can view the files, (and from which the lessons were published), have Flash player 8.  The lessons were published as AS2 and for Flash Player 8.

Two of the problem lessons have animations that were imported as FLA's, we also did some localization (English to Spanish) by importing a caption/close caption file into the Captivate file. We did the same importing of captions for many more lessons but only these 3 are acting strange.

The lessons are scormed but that is not the issue because we tried to view only the  swf of an unscormed lesson and we cannot see it on the 3 problem computers. The problem happens with Internet Explorer and Firefox. The computers where we cannot see the 3 lessons have Flash viewer 11.

I "externalized" the animations to see if that would be the issue but that did not fix anything.

HELP!

[Itzelm]

By the way, when the captivate flashes for a few seconds at the beginning, it shows the TOC then it goes to a black screen.

[Anjaneai_Srivastava]

Hi ,

Frankly Speaking, as you said that the issue is occuring on specific machines only? So, I cannot find its relation with Captivate.

Can you try removing Flash 11 from those machines and try installing  a prior version like flash 9 or 10.

Thanks,

Anjaneai

[Itzelm]

what we can't explain is why those same problem machines can see the other Captivate lessons.  basically, the machines with player 8 can see all the captivate lessons displayed through the LMS. The machine with player 11 can see all lessons except those 3 lessons.

[Itzelm]

ok. the situation is this...the 3 lessons are viewed fine if the computer has player 10. for some reason, these 3 lessons DO NOT like flash player 11.  We cannot ask customers to downgrade to Flash 10, so we need alternatives to solve the issue. What could be creating an issue with Player 11?

[Itzelm · Accepted solution]

we isolated the issue. A drag and drop quiz question was causing the problem with Flash player 10.3 and 11. we changed the drag and drop to a dropdown option and it works now.