I run Windows 7 and Adobe captivate crashes after trying to start a audio recording in software simulation. My simulation is ready and the moment, I click the "record audio" button, the application freezes and I have to go to end the application via Task Manager.
I have already tried the solution in the Note below (http://forums.adobe.com/thread/759455)
I am having similar issues, but with the internal speach generator. I have both simulation and demonstration videos. I was able to enter text and convert to Paul's voice without issue, but the minute I tried to add closed captions Captivate totally locked up. And now when I try to do any sort of audio edit, no matter which method of access to the audio (using Audio - Audio Management or Audio - Speech Management or the Add/Edit Audio buttons in the Properties window or using the Closed Caption button in the Slide Notes tab or double click the audio wave file in the Timeline tab) Captivate totally locks up. I was originally able to create 1 file with closed captions but now it also locks up when I try to edit and no other file will let me add CC or use the Audio edit features.
Captivate 5.5, Windows 7; run captivate as admin or not - no difference. Run captivate on my primary or secondary monitor - no difference; run captivate with or without other applications open - no difference.
When I force close using Task Manager I did get a CpDump file that was created. Not sure what to do with that...I submitted a bug but have heard nothing back.
I did follow the steps in the earlier referenced link about deleting the preferences. I also did not find a specific file/folder labeled preferences but my IT group said it was OK to delete the entire final folder in the referenced chain (Captivate 5). Once I did that, I had access to my Closed Captions again and could edit the audio.
The most common reason for this issue is that the user (you) has recently been using a dual monitor setup and a dialog is still appearing in the second monitor (currently nowhere in sight). What looks like Captivate has crashed or become unresponsive is just your inability to see or access the Slide Audio dialog.
Try this: When you select Audio Management, and Captivate becomes unresponsive, do you get back control if you hit Escape key?
At least in my case, you are correct. I had been recently using a dual monitor, which is not in front of my right now. The Escape key does, in fact, give me back control. Now I just have to figure out how to get the Audio Dialog box back to the main screen without the dual monitor. There must be a way.
Thanks for your response. Although I did not start this forum thread, I would consider my issue answered by you.
The only way I've found to get the screen back into view is to hook up another monitor on the same side as before and, when you can see the screen again, drag it back to the main screen. Not elegant, and I consider it a bug that setting your PC back to single monitor again doesn't do the trick. I'm hoping this issue will be resolved in Cp6.
In my case I have a similar problem when I insert a video slide in Captivate 5.5. The FLV loads OK. When I click Edit Video Timing the window appears and when I move my mouse Captivate locks up. I've tried the Escape key but it doesn't work. I have to do Ctrl+Alt+Suppr to close the software. I haven't been using two monitors recently.
Any idea? I found Captivate relatively stable so I'm surprised I have this issue today.
With some help from Lauren at smk.net.au we figured out a way to make the audio dialogue box appear.
This worked for us after a couple of hours of mucking around. I hope it works for you too.