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Failed to get user preferences

Feb 6, 2012 6:45 PM

Hello, I'm having the same problem trying to connect to Story,  I'm using pc, and i downloaded adobe story to my computer, I've tried to connect also in chrome and in other computers, and the same error apears, would you please help me with that, I have a deadline comming soon and I need at least recover mi scripts as soon as possible!

Thanks for everything.

Adrian Romero

 
Replies
  • Currently Being Moderated
    Feb 6, 2012 7:04 PM   in reply to Rumpus_Films

    Please send me you adobe id.

     

    Regards

    ratnesh

     
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    Apr 26, 2012 1:52 AM   in reply to Ratnesh-Kumar

    Hi there, I'm trying to sign up for the free version of Adobe Story, but when I try sign in, it keeps saying "Failed to get user preferences". Would you be able to assist on this?

     

    Many thanks,

    Andrew

     
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  • Currently Being Moderated
    Apr 26, 2012 2:08 AM   in reply to Black Forest Labs

    Hi,

     

    Please send me your adobe id at vartgupt@adobe.com.

     

    Thanks

    Vartul

     
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    Apr 30, 2012 7:09 AM   in reply to Rumpus_Films

    I am also having this problem and have emailed my Adobe ID to the vartgupt@adobe.com. I have CS5.5 Production so I have the paid version of Adobe Story, I'm really excited about using it but can't login on the website Adobe Story or in my program. The Program says contact your admin, the website says unable to load user preferences. Thanks for your help.

     
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    May 2, 2012 12:32 AM   in reply to 1x1Nica

    I'm still having the same issue. I emailed my Adobe ID to vartgupt@adobe.com, but have received no reply

     
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    May 2, 2012 12:37 AM   in reply to Black Forest Labs

    Sorry for the inconvenience caused to you.

    I have replied on your gmail id.

    Please recheck it.

     

    Thanks

    Vartul

     
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    May 2, 2012 5:06 AM   in reply to Rumpus_Films

    I too am still having this problem. I actually contacted login support on chatting and it was very not helpful. They told me the only way to solve it was through this forum....so here I am waiting. Come on adobe! At least give me someone to contact that will respond! I'd really like to use my Story! I'm still getting the Failed to get user preferences error when I login and it logs me right back out. I've already sent my email to the above listed email address. For the love! Please help!

     
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  • Currently Being Moderated
    May 2, 2012 5:28 AM   in reply to 1x1Nica

    Sorry for the inconvenience caused to you,but we have not recieved your adobe id.

    We are investigating the issue.

    Please send me your adobe id at vartgupt@adobe.com.

    Thanks for your support.

     

    Regards

    Vartul

     
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  • Currently Being Moderated
    May 2, 2012 8:02 AM   in reply to Vartul(Story Team)

    Hi,

     

    We have resolved the issue.

    Please try logging into Adobe Story again.

     

    Thanks

    Vartul

     
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  • Currently Being Moderated
    May 18, 2012 1:37 AM   in reply to Vartul(Story Team)

    Thanks, it's working great now

     
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    Jun 5, 2012 10:14 AM   in reply to Ratnesh-Kumar

    I NEED MY SCRIPTS OFF OF MY ONLINE ACCOUNT! please.

     
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  • Currently Being Moderated
    Jun 5, 2012 2:15 PM   in reply to Ratnesh-Kumar

    Having the same problem with Adobe Story. Getting a warning that says "Failed to get user preferences, lost the internet connection." Any help would be greatly appreciated. Phone support was useless

     
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    Jun 5, 2012 2:23 PM   in reply to Ratnesh-Kumar

    Having the same problem with Adobe Story. Getting a warning that says "Failed to get user preferences, lost the internet connection." Any help would be greatly appreciated. Phone support was useless.... I NEED IT NOW!!!

     
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  • Currently Being Moderated
    Jun 5, 2012 3:24 PM   in reply to Ratnesh-Kumar
     
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  • Currently Being Moderated
    Jun 5, 2012 5:57 PM   in reply to Ratnesh-Kumar

    Can someone PLEASE help me??? Problem with Adobe Story. Getting an error that says "Failed to get user preferences, lost the internet connection." I can not get my scripts. Phone support was useless.... I NEED IT NOW

     
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  • Currently Being Moderated
    Jun 5, 2012 7:02 PM   in reply to Vartul(Story Team)

    I'm having the same problem and i already sent you my id to your mail, so i hope you answer soon so i can keep in my work... Kind of urgent you know :S

     
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    Jun 5, 2012 7:12 PM   in reply to Vartul(Story Team)

    I tried emailing you my Adobe ID and the email just bounced back. I really needed to use Adobe Story today and, now, have lost a day of work. Can you please respond to my email regarding this problem so that I can at least determine whether or not it will be up and running or if I must make alternative plans.

    -caley

     
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  • Currently Being Moderated
    May 1, 2013 8:09 AM   in reply to Black Forest Labs

    Hi..I have the same problem. Anyone can help me please? Can I send my Adobe Id to you, Vartul?

    Thanks

    Fabio

     
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  • Currently Being Moderated
    May 1, 2013 5:03 PM   in reply to brunofabiobruno@hotmail.i

    Hi Fabio,

     

    Please try clearing cache of your browser and try open Story again. (http://www.wikihow.com/Clear-Your-Browser's-Cache )

    If problem still exists , please share your id with me.

    Sorry for the inconvenience caused to you.

     

    Thanks

    Vartul

    Adobe Story

     
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  • Currently Being Moderated
    May 1, 2013 5:13 PM   in reply to Vartul(Story Team)

    Hi Fabio,

     

    I am having the same problem. Can you assist me?

     

    Thanks

     
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  • Currently Being Moderated
    May 1, 2013 11:21 PM   in reply to ssaints

    Hi,

     

    If on logging into Story you are seeing the error "Failed to get user preferences" , please send your Story registered Email ID to DL-AdobeStory-Support<at>adobe<dot>com with the error.

     

    thanks

    Sandeep

     
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  • Currently Being Moderated
    May 9, 2013 11:18 AM   in reply to Vartul(Story Team)

    Hi Vartul,

    I cleared cache but the problem still exists.

    My Id is brunofabiobruno@hotmail.it and my password is helloween.

    Help me please.

    Thank you

    Fabio

     

    Date: Wed, 1 May 2013 17:03:30 -0700

    From: forums_noreply@adobe.com

    To: brunofabiobruno@hotmail.it

    Subject: Re: Failed to get user preferences Failed to get user preferences

     

     

     

     

     

     

          

               

               

               

        Re: Failed to get user preferences

     

     

        created by Vartul(Story Team) in Adobe Story - View the full discussion

     

     

     

    Hi Fabio,

    Please try clearing cache of your browser and try open Story again. (http://www.wikihow.com/Clear-Your-Browser's-Cache )

    If problem still exists , please share your id with me.

    Sorry for the inconvenience caused to you.

    Thanks

    Vartul

    Adobe Story

     

     

     

         Please note that the Adobe Forums do not accept email attachments. If you want to embed a screen image in your message please visit the thread in the forum to embed the image at http://forums.adobe.com/message/5284048#5284048

         Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: Re: Failed to get user preferences

         To unsubscribe from this thread, please visit the message page at Re: Failed to get user preferences. In the Actions box on the right, click the Stop Email Notifications link.

          

         Start a new discussion in Adobe Story by email or at Adobe Community

      For more information about maintaining your forum email notifications please go to http://forums.adobe.com/message/2936746#2936746.

     
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  • Currently Being Moderated
    May 10, 2013 2:24 AM   in reply to brunofabiobruno@hotmail.i

    Hi,

     

    Please try to login now.

    Issue has been resolved.

     

    Thanks

    Vartul

    Story Team

     
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  • Currently Being Moderated
    May 10, 2013 4:50 AM   in reply to Vartul(Story Team)

    Hi, the problem has been solved, thank you. But my last script is lost:(

    Fabio

     

    Date: Fri, 10 May 2013 02:24:53 -0700

    From: forums_noreply@adobe.com

    To: brunofabiobruno@hotmail.it

    Subject: Re: Failed to get user preferences Failed to get user preferences

     

     

     

     

     

     

          

               

               

               

        Re: Failed to get user preferences

     

     

        created by Vartul(Story Team) in Adobe Story - View the full discussion

     

     

     

    Hi,

    Please try to login now.

    Issue has been resolved.

    Thanks

    Vartul

    Story Team

     

     

     

         Please note that the Adobe Forums do not accept email attachments. If you want to embed a screen image in your message please visit the thread in the forum to embed the image at http://forums.adobe.com/message/5308208#5308208

         Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: Re: Failed to get user preferences

         To unsubscribe from this thread, please visit the message page at Re: Failed to get user preferences. In the Actions box on the right, click the Stop Email Notifications link.

          

         Start a new discussion in Adobe Story by email or at Adobe Community

      For more information about maintaining your forum email notifications please go to http://forums.adobe.com/message/2936746#2936746.

     
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  • Currently Being Moderated
    May 10, 2013 5:14 AM   in reply to brunofabiobruno@hotmail.i

    Hi,

     

    Can you please check the 'deleted' and 'sync issues' folder that shows up in the bottom left of the Story screen. Just click on these folders to see the list of documents. If your file is present in any of them, you can directly recover.

     

    From deleted folder you can just click on the document's options (a triangle shows up when you hover on the document) and click on the triangle and then restore to a project.

     

    If its in sync issues folder, you can delete the document (deletion will just move the document to the deleted folder mentioned above) and then go to deleted folder to restore the document.

     

    If you still face any issue please let us know.

     

    thanks

    Sandeep

     
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  • Currently Being Moderated
    May 10, 2013 6:11 AM   in reply to Sandeep (Story team)

    Hi, the problem still exists: last two works don't compare anywhere:(

    thanks

     

    Date: Fri, 10 May 2013 05:15:03 -0700

    From: forums_noreply@adobe.com

    To: brunofabiobruno@hotmail.it

    Subject: Re: Failed to get user preferences Failed to get user preferences

     

     

     

     

     

     

          

               

               

               

        Re: Failed to get user preferences

     

     

        created by Sandeep (Story team) in Adobe Story - View the full discussion

     

     

     

    Hi,

    Can you please check the 'deleted' and 'sync issues' folder that shows up in the bottom left of the Story screen. Just click on these folders to see the list of documents. If your file is present in any of them, you can directly recover.

    From deleted folder you can just click on the document's options (a triangle shows up when you hover on the document) and click on the triangle and then restore to a project.

    If its in sync issues folder, you can delete the document (deletion will just move the document to the deleted folder mentioned above) and then go to deleted folder to restore the document.

    If you still face any issue please let us know.

    thanks

    Sandeep

     

     

     

         Please note that the Adobe Forums do not accept email attachments. If you want to embed a screen image in your message please visit the thread in the forum to embed the image at http://forums.adobe.com/message/5308591#5308591

         Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: Re: Failed to get user preferences

         To unsubscribe from this thread, please visit the message page at Re: Failed to get user preferences. In the Actions box on the right, click the Stop Email Notifications link.

          

         Start a new discussion in Adobe Story by email or at Adobe Community

      For more information about maintaining your forum email notifications please go to http://forums.adobe.com/message/2936746#2936746.

     
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  • Currently Being Moderated
    May 10, 2013 6:17 AM   in reply to brunofabiobruno@hotmail.i

    Hi,

     

    Can you tell us the name of the scripts which are lost?

    Also, Please let us know when were the scripts created and last saved.

     

    Thanks

    Vartul

    Story team

     
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  • Currently Being Moderated
    May 10, 2013 6:33 AM   in reply to Vartul(Story Team)

    The last one was called "copione senza titolo", but I don't remeber the other one. Both were created months ago. The first one was saved for the last time two or three weeks ago.

    Thank you very much

     

    Date: Fri, 10 May 2013 06:17:26 -0700

    From: forums_noreply@adobe.com

    To: brunofabiobruno@hotmail.it

    Subject: Re: Failed to get user preferences Failed to get user preferences

     

     

     

     

     

     

          

               

               

               

        Re: Failed to get user preferences

     

     

        created by Vartul(Story Team) in Adobe Story - View the full discussion

     

     

     

    Hi,

    Can you tell us the name of the scripts which are lost?

    Also, Please let us know when were the scripts created and last saved.

    Thanks

    Vartul

    Story team

     

     

     

         Please note that the Adobe Forums do not accept email attachments. If you want to embed a screen image in your message please visit the thread in the forum to embed the image at http://forums.adobe.com/message/5308673#5308673

         Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: Re: Failed to get user preferences

         To unsubscribe from this thread, please visit the message page at Re: Failed to get user preferences. In the Actions box on the right, click the Stop Email Notifications link.

          

         Start a new discussion in Adobe Story by email or at Adobe Community

      For more information about maintaining your forum email notifications please go to http://forums.adobe.com/message/2936746#2936746.

     
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  • Currently Being Moderated
    May 10, 2013 7:24 AM   in reply to brunofabiobruno@hotmail.i

    Hi,

     

    We have mailed you the document mentioned by you.

    Please check your mailbox and let us know if you face any other issue.

     

    Thanks

    Vartul

    Story Team

     
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  • Currently Being Moderated
    May 11, 2013 7:09 PM   in reply to Rumpus_Films

    Hello, I'm also having the same problem. I can't get into either the desktop or online version of Story. I would be very appreciative of any solutions.

    Thanks in advance.

     
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  • Currently Being Moderated
    May 12, 2013 10:34 PM   in reply to Rumpus_Films

    I'm having this issue too - can somebody please help me so I can get my scripts off and switch to software that doesn't lock me out!

     
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  • Currently Being Moderated
    May 14, 2013 6:07 AM   in reply to jamie.a.mw

    jamie.a.mw and Zan Rune,

     

    please send your Story registered Email ID to DL-AdobeStory-Support<at>adobe<dot>com with the error. See Sandeep's comment #21.

     
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  • Currently Being Moderated
    Calculating status...
    May 15, 2013 8:42 AM   in reply to saumitras

    Hi Zan Rune,

     

    Your issue has been resolved, please try logging in Story again.

    Please let us know if you face any other issue.

     

    Thanks,

    Vimal Varshney

     
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