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I can't install AIR apps and uninstall AIR itself. Whenever I try to do it, it shows me this error:
---------------------------
Adobe AIR
---------------------------
Ta aplikacja wymaga wersji środowiska Adobe AIR, której nie można znaleźć.
Pobierz najnowszą wersję środowiska uruchamiania dostępną pod adresem
http://www.adobe.com/go/getair_pl
lub skontaktuj się z autorem aplikacji, aby uzyskać zaktualizowaną wersję aplikacji.
---------------------------
OK
---------------------------
This is in Polish, but I can translate it:
---------------------------
This application needs Adobe AIR framework version, which can't be found.
Download newest framework version here
http://www.adobe.com/go/getair_pl
or contact with application author, to receive updated version of application.
---------------------------
The same error appears when I try to install Adobe AIR applications (one which come in .air package) and uninstall whole Adobe AIR with Add/Uninstall Programs in Control Panel.
I've reinstalled AIR with zapper tool and tried Microsoft FixIt.
OS - Windows XP Home Edition SP3 x86
Installation log:
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Could you try the solution outlined in these posts?
http://forums.adobe.com/message/4011078#4011078
Chris
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I've tried it and it didn't worked.
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I'm having the same issue. Installation of AIR says that it completes successfully, but the install log says it failed. Attempts to launch any Air apps just prompts me to install Air. I've run the Air Zapper vb script, and used the new Microsoft Fix Me application, and neither have solved the issue. Weird thing is that I successfully ran Air apps for a long time before this issue started. I'm using XP SP3. Please advise.
EDIT: To be specific, I ran the Microsoft tool & the Air Zapper tool, both mentioned in this comment: http://forums.adobe.com/message/4011007#4011007. I've also attached the output from the Collect Install Info tool, mentioned in this post: http://forums.adobe.com/message/3767788#3767788
Product Name: Microsoft Application Error Reporting
Product Version: 12.0.6012.5000
Product Code: {95120000-00B9-0409-0000-0000000FF1CE}
Registry Product Code: 000021599B0090400000000000F01FEC
Package Code: {420F351B-33A5-4A58-A856-69B2EDEDC8F7}
Registry Package Code: B153F0245A3385A48A65962BDEDE8C7F
Install Location:
Install Source: c:\c54d29cdb6b432e08d7adb7f02a1\x86\
Local Package: c:\WINDOWS\Installer\1aac68.msi
Product Name: Microsoft Antimalware
Product Version: 3.0.8402.2
Product Code: {05BFB060-4F22-4710-B0A2-2801A1B606C5}
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Package Code: {C28D81E6-5EE9-468C-8EC2-C151C0325C2F}
Registry Package Code: 6E18D82C9EE5C864E82C1C150C23C5F2
Install Location: C:\Program Files\Microsoft Security Client\Antimalware
Install Source: c:\c54d29cdb6b432e08d7adb7f02a1\x86\
Local Package: c:\WINDOWS\Installer\1aac73.msi
Product Name: Microsoft .NET Framework 3.0 Service Pack 2
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Registry Package Code: 7D7B493552CF5E547BDE21ACF308D36F
Install Location:
Install Source: c:\87e08502353883a4be6e2cc019c79254\dotnetfx30\
Local Package: c:\WINDOWS\Installer\2b7312b.msi
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Install Source: C:\WINDOWS\TEMP\{39F48F01-4B74-46F2-8251-C5957A343D71}~setup\
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I created another user profile on my Windows XP install, and was able to successfully install Adobe Air and launch Air programs. Is the Air installation issue related to a registry key in the HKU or HKCU registry hives?
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dkarlson,
It's very possible. From the report that you sent, it appears that the OS did not believe AIR was installed.
swampstump, can you post your AIR installer log so I can take a look? We might need an MSI log but we'll start with the easy one first.
http://kb2.adobe.com/cps/403/kb403150.html#main_viewlog
Chris
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http://wklej.org/hash/0f92240e54a/
The installer said that the program was installed correctly.
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Could you try creating a new, temporary, user account and try installing from there? If that works, you should be able to log back on to your normal account and use the runtime.
Thanks,
Chris
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I've created new account and installed it. Now it works only on new account. Still the same in the old account.
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Did you try installing both the app and runtime in the new account? If so, what error do you get when you try and start the app up in your normal account?
Chris