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MartzCreative11
Currently Being Moderated

InDesign CS5.5 Not Responding

Feb 10, 2012 11:18 AM

Five to ten times a day InDesign stops responding. It's usually when I open a document and then try to click into a text box. I get the beachball and it never recovers. When force quitting it says that Indesign is not responding. I have to restart my computer at that point and it works for a while then starts to do this again. I have neither the time nor patience to deal with this, it's making it very difficult to get work done.

 

I've found a few threads that are similar and tried the fixes recommended to no avail (the main one being getting rid of a certain asian text plugin). But I have yet to find a thread that shares my exact problem.

 

Any help would be very much appreciated.

 

-Rod

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Replies
  • Currently Being Moderated
    Feb 10, 2012 1:24 PM   in reply to MartzCreative11

    Per John Hawkinson:

     

    When it hangs, run Activity Monitor, select InDesign, and run Sample Process. You'll get a report. Upload it to http://pastebin.com/.

    Then, chose View > Send Signal: Abort (SIGABRT). You'll get a crash report. Upload that to http://pastebin.com, too.

    Post both URLs here, we'll tell you why it hung.

     
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  • Currently Being Moderated
    Mar 2, 2012 2:02 PM   in reply to MartzCreative11

    I am having the same problem, and have uploaded the reports.

     
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  • Currently Being Moderated
    Mar 2, 2012 2:15 PM   in reply to Tryingtodothis

    Tryingtodothis wrote:

     

    I am having the same problem, and have uploaded the reports.

    But you haven't put links to them here, so we still have no way to help you.

     
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  • Currently Being Moderated
    Mar 2, 2012 2:24 PM   in reply to Peter Spier
     
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  • Currently Being Moderated
    Mar 2, 2012 2:47 PM   in reply to MartzCreative11

    Sorry about that. The bad news is I'm not the guy who's good at interpreting these things. Both of you seem to have similar reports, and whatever it is is font related, but I can't tell you more than that.

     

    I wonder why John never popped in...

     
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  • Currently Being Moderated
    Mar 2, 2012 2:53 PM   in reply to Peter Spier

    Thanks. I'll look at my fonts.

     
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  • Currently Being Moderated
    Mar 2, 2012 3:04 PM   in reply to Tryingtodothis

    Are either of you packaging files that have linked ID files nested in them? Do you run Suitcase?

     
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  • Currently Being Moderated
    Mar 2, 2012 3:11 PM   in reply to Peter Spier

    No nested ID files, no Suitcase.

    Am running font doctor now.

     
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  • Currently Being Moderated
    Mar 2, 2012 3:55 PM   in reply to Peter Spier

    I've fixed the fonts, resaved the file, trashed preferences, restarted, run Disk Utility, and am still unable to complete the packaging process on the document.

     
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  • Currently Being Moderated
    Mar 2, 2012 4:26 PM   in reply to MartzCreative11

    It seems more of the permission issue, check in the new user account with the administrator privilages and then check.

     

    Also , check moving the Prepress folder out on the desktop from the Plugins folder of Indesign.

     
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  • Currently Being Moderated
    Mar 2, 2012 5:06 PM   in reply to Manish-Sharma

    Not sure what you mean by the "new user account with the administrator privileges" ?

    Where would I find that?

     
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  • Currently Being Moderated
    Mar 2, 2012 5:45 PM   in reply to Tryingtodothis

    Create one as a test. If ID works when logged in with this new account, then there is something wrong with you original account, most likely permissions. Your options are to go through the old account and find what's worng or use the new account a n rebuild you preferences as you need them.

     
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  • John Hawkinson
    5,572 posts
    Jun 25, 2009
    Currently Being Moderated
    Mar 2, 2012 9:24 PM   in reply to Peter Spier

    I wonder why John never popped in...

    Sorry, I missed this on the first go 'round, and this has been a fairly busy week for me. Finally catching up.

     

    As Peter suggested, this is definitely font related. Try Larry's suggestion because it is easier, but I doubt it will help.

     

    It appears that there is a problem of some sort with some font that you have. The hang takes place in the AdobeCoolType module, but we don't know what it is doing (or trying to do). Merely that it is stuck.

    The general answer is to remove all your non-system fonts and confirm the problem is gone, and then add the fonts in by halves until you find which one is triggering the problem.

     

    You might be able to narrow this down more easily if it only happens with certain InDesign documents (that contain certain fonts).

     

    Are either of you well-versed in the Terminal? I could give you some recipes to try if none of the above work, bt it'll be a pain in the neck.

     

    Oh, actually -- what happens if you package the document up (including fonts) and try it on another machine? Or is that not feasible (either because you cannot get it open for long neough to package it, or bceause you don't have another machine)?

     
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  • Currently Being Moderated
    Mar 2, 2012 10:46 PM   in reply to John Hawkinson

    It packages when I don't include the fonts in the package. And it 

    works when I convert it to CS4.

     
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  • John Hawkinson
    5,572 posts
    Jun 25, 2009
    Currently Being Moderated
    Mar 2, 2012 10:51 PM   in reply to Tryingtodothis

    Well, that's a pretty good bet that it's one of the fonts in your document, then. Try removing all of them except one and confirming that it still packages (with fonts).

     
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  • Currently Being Moderated
    Mar 2, 2012 11:26 PM   in reply to John Hawkinson

    I've narrowed it down to one set of fonts.

    Thanks for your help!

     
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  • John Hawkinson
    5,572 posts
    Jun 25, 2009
    Currently Being Moderated
    Mar 2, 2012 11:38 PM   in reply to Tryingtodothis

    You're welcome.

    But of course, this behavior still isn't acceptable for InDesign in the face of problematic fonts. What can you tell us about the fonts?

     
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  • Currently Being Moderated
    Mar 3, 2012 9:32 AM   in reply to John Hawkinson

    The FontDoctor report said "These Bitmap Font files appear to be incompatible with this OS. "

    Does this mean they are corrupt? I've been using them for years with no problem.

     
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  • John Hawkinson
    5,572 posts
    Jun 25, 2009
    Currently Being Moderated
    Mar 3, 2012 1:31 PM   in reply to Tryingtodothis

    The FontDoctor report said "These Bitmap Font files appear to be incompatible with this OS. "

    Does this mean they are corrupt? I've been using them for years with no problem.

    The Font Doctor manual says:

     

    Bitmap Fonts

    Mac OS X does not support older bitmap fonts (usually from System 6 and earlier). FontDoctor, however, does

    support these older font formats and can update them for you.

    This matches my recollection. Typically an old font would ship with a bitmap ("screen font") and then a postscript font. Under System 6 (wow, brings back memories), MacOS would use the screen font on the scren and the postscript to print. But starting with System 7, the bitmap font was ignored and the postscript (Type 1) font would be used on the screen and in print as well.

     

    So as long as you have the Type 1 font, the bitmap should be superfluous.

    Whether the bitmaps are causing the problem or not is a seperate question... they shouldn't be, but who knows?

     
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  • Currently Being Moderated
    Sep 19, 2012 6:19 PM   in reply to MartzCreative11
     
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  • Currently Being Moderated
    Dec 12, 2012 6:40 AM   in reply to Peter Spier

    Sample Process: http://pastebin.com/XutHnMbh

     

    Crash Report: http://pastebin.com/1FVUBims

     

    Mac OSX 10.6.8 - thanks in advance!

     
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  • Currently Being Moderated
    Dec 12, 2012 6:47 AM   in reply to scheckyboy

    Your crash is caused by some sort of problem in the Extensis font manager. What version are you running?

     
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  • Currently Being Moderated
    Dec 12, 2012 7:43 AM   in reply to Peter Spier

    Howdy,

     

    I'm running Suitcase Fusion 3 ver 14.2.1 - have had quite a few problems with this in the past to be honest, rebuilding font vaults etc etc.

     

    Any help would be appreciated!

     
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  • Currently Being Moderated
    Dec 12, 2012 7:57 AM   in reply to scheckyboy

    I'm pretty sure version 3 is just flat out not compatible with CS5.5 (and probably not CS5). You need to upgrade.

     
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  • Currently Being Moderated
    Jan 15, 2014 11:25 AM   in reply to Peter Spier
     
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  • Currently Being Moderated
    Jan 15, 2014 11:37 AM   in reply to Glenbo

    Don't know waht that is, but it's not a crash report that I'm used to seeing...

     

    I thought you solved your problem by trashing the prefs?

     
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  • Currently Being Moderated
    Jan 15, 2014 11:50 AM   in reply to Peter Spier

    Hi Peter, I think I did, I just wanted to have a clue as to what happened, eveyrthing was fine yesterday Got an update notice through the creative cloud app, so ran the update and today bam, no work done, Jeez I hate tech - I'm old enough to remember Tv programs saying the computer would make life better - they lied!

     
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  • Currently Being Moderated
    Jan 15, 2014 12:13 PM   in reply to Glenbo

    If trashing the prefs works we usually have no idea why they got damaged and the crash reports don't tell us anything useful.

     
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  • Currently Being Moderated
    Feb 21, 2014 11:15 AM   in reply to Peter Spier

    Sample Process:

    http://pastebin.com/rKvUvhZi

    Crash Report:

    http://pastebin.com/V1U8zqFU

     

    Here are the reports.

     
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  • Currently Being Moderated
    Feb 21, 2014 11:24 AM   in reply to hydebreana

    before you do anything else, update ID to 8.0.2 and try again.

     
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  • Currently Being Moderated
    Feb 21, 2014 11:47 AM   in reply to Peter Spier

    Ok that is what I am doing now. Do I have to redo the crash report and sample process after i update?

     
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  • Currently Being Moderated
    Feb 21, 2014 11:52 AM   in reply to hydebreana

    If updating doesn't fix it, then yes.

     
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  • Currently Being Moderated
    Mar 31, 2014 2:06 PM   in reply to Peter Spier

    Hi,

     

    I am too facing the same issue in Adobe InDesign CS 5.5 in Mac OSX 10.8.3.

     

    Sample Process: http://pastebin.com/iieae4tB

     

    Crash Report: http://pastebin.com/ybnkL9bp

     

    Thanks in advance.

     
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  • Currently Being Moderated
    Mar 31, 2014 6:43 PM   in reply to syam.mohan

    Try exporting to .idml. See Remove minor corruption by exporting

     
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