I dont know how to do this. I need to install my disc on a new computer and it told me my serial number is good for 2 computers and i need to deactivate one
please send replys to my email address
[Email address removed]
Message was edited by: Brett N
You open the Editor on your old PC and on the menu bar click Help à Deactivate If that doesn’t work you need to contact support at the link below. Click I need help with deactivation and it’s often possible to initiate live chat.
You open the Editor on your old PC and on the menu bar click Help à Deactivate
If that doesn’t work you need to contact support at the link below. Click I need help with deactivation and it’s often possible to initiate live chat.
When you'll go to Editor's Help -> Deactivate..., you'll see a window like
Click on "Deactivate Permanently". It will deactivate your serial number on that machine and you can use that serial number on some other machine.
Thanks to all for the help. I did contact the company and they were able to
give me an activation on my new computer since my other computer died with
the program installed. I also have the program installed on my laptop but I
dont have an option to deactive it using the help button. That option is
showing on my desktop, but not on my laptop. So I would have to call the
company again to get help if my laptop goes down or I buy a new one?
No everything works on both my laptop and desktop, but there is no button
to deactivate the program like I have on my desktop. My desktop is brand
new but what if I want to change out laptops, I dont have a option right
I don't have it now and I am doing an update. I think you must have all
photos out of the editor to be able to see the deactivate button?? Not sure
about this one, But I saved a picture that I had in editor and then checked
the help button and the deactivate button was showing then, After this
update I will investigate further
Yes I am figuring that out now. The only way I get to the deactivate button
is by hitting file and then select photshop elements file then it loads it
asking for a name under that is preset which default is selected, under
that size, its a window. If I close out of that my button will show up in
the help button. I don't want anything running right now. I don't know how
to turn off the editor. The window I have now is editor full with like a
bunch of pictures of apples on the right side. If i click out of this and
then reopen photoshopin edit or organize under the welcome screen, I have
no button, I hope this makes sense to you. I probably have something
running that does not need to be. I am a newbie and the photos I have in
the program and not important. Thanks for the help thus far, Pete
Actually that doesn't make much sense. Deactivate means "I will never use this program again on this computer", so you can't deactivate unless PSE perceives you're not busy doing something. Obviously you won't deactivate while you're working. Launch the editor then immediately go to Help>Deactivate and that's all it should take.
I am an idiot. I am selecting organizer on the welcome screen, Should I
open this program under edit I want to get all the pictures that are on
this program to an ecternal hard drive, Thanks for the help. I really
appreciate it. I bought the book Photo elements 10 and its like a bible
Deactivating has no effect on your pictures or on organizer. It only affects editor. Even so, I would wait till you have completed your organizer backup and are sure you are through with PSE before deactivating it.
Got it, I think I am OK now, I had another program called Picisa and I just
uninstalled it as it was saving all my pictures that I did not want saved
on this laptop. It was a free editor. No need to have that on here. I took
it off my desktop also. Just Elements on both now. If I save pictures it
will be on this desktop becasue its new and I bought plenty of room for
pictures and music (1tb hard drive). Thanks again, Pete