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Why Doesn't Acrobat X Installer Uninstall Reader X?

Feb 14, 2012 8:16 AM

Good morning,


We have a site license for Acrobat X.  We want to deploy to our end users but many of them are already running Reader X.  I have used Adobe Customization Wizard X to create a mst file that says uninstall older versions of Adobe Reader.  In the past (we have had a site license since Acrobat 9) it uninstalled all versions of Reader ( 6.0 up to 9.x at the time).  In Acrobat X it is only uninstalling Reader 9 but not X.  I suspect it is reading Reader "10.x" as older than Reader "6.0".  Depending on how it interprets the numbers, it may show 10 lower than 6 since the first number of 10 is lower than 6.  Anyone have any similar issues?  is this a bug with the installer?  Thanks for any help.

  • Currently Being Moderated
    May 30, 2012 12:06 PM   in reply to harpe025

    I have the same issue. It seems that the transformation file removes older versions of Adobe Reader but not Reader X.

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    May 30, 2012 12:15 PM   in reply to Parvez Akkas

    Reader 10.0 is not a "previous version", so the Wizard is doing what the UI says it will do. Acrobat 10.0 and Reader 10.0 are now supported on the same machine. In fact, it's a good thing because Reader is more secure while Acrobat is more capable.


    If you want to uninstall Reader, just do so in a separate transaction prior to running the new install.



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    May 30, 2012 12:33 PM   in reply to brogers_1

    Thank you Ben for the quick reply.


    So, I take it that the recommended option would be to have both Acrobat and Reader X on the same computer. Do I need to do anything to ensure that Reader X remains the default PDF viewer?


    I believe In the customization wizard for Acrobat, I need to select the option "Installer will decide which product will be the default".



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