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Decoder Error when importing asset into encore (.wmv file)

Feb 15, 2012 4:14 PM

Tags: #error #import #codec #transcode

Hey i keep getting the following error when trying to import a video.


"The software that's used to decode the media is not available on this system.  Installing the correct decoders for the files you are working with may help to correct the problem."


I've checked which codec was used for the file and its VC-1 WMV3 i think?


Any idea where i can get hold of this?! ASAP please! I dont mind having to convert it, i tried to convert it to avi but it lost alot of quality.

  • Currently Being Moderated
    Feb 15, 2012 5:12 PM   in reply to Fresier

    Well, thinking you know the codec is not the same as knowing the codec... read below


    Read Bill Hunt on a file type as WRAPPER

    What is a CODEC... a Primer

    What CODEC is INSIDE that file?


    Report back with the codec details of your file, use the programs below... a screen shot works well to SHOW people what you are doing


    For PC or

    For Mac

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    Feb 15, 2012 5:27 PM   in reply to Fresier

    I am assuming you are CS5 or CS5.x; is that correct?


    Yes, convert it first. To address the quality issue look at  your original with mediainfo or similar and try to understand why you are getting a quality hit.


    Or, import into Premiere, drag a clip to the new icon (creates a matching sequence). What are the sequence settings it created.


    Export as short clip (1 minute is probably enough) as MPEG2-DVD, no multiplexing (creates an m2v and wav or a3c). How does that look played on your PC? Bring that into Encore. How does it look there?

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    Feb 16, 2012 4:58 PM   in reply to Fresier

    My comment re MPEG2-DVD was based on the assumption you are making a DVD, not a bluray. Is that correct?


    Your file is 1440x1080, so a DVD is going to be a downrez.

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  • Currently Being Moderated
    Feb 17, 2012 3:13 PM   in reply to Fresier

    The wmv file size does not matter; wmv is not  DVD compliant, so Encore is going to have to transcode it. That is where the size will matter.


    See post one in this thread:


    As he says, with CS5, just export as MPEG2-DVD with maximum render quality. However, you also have to look at the bitrate to maximize the bitrate. Remember that you are downrezing, - DVD is 720x480 (NTSC). With going bluray you are going to loose resolution.

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