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Psicore
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I receive an error on some files that I try to send in Outlook 2010 using SendNow

Feb 20, 2012 10:53 AM

Tags: #error #sendnow

I am sending .xls files using Excel saving it as 97-2003. I just sent two files without a problem. The third file of the same type came up with an error after it started to upload the file. It said "An error occurred while trying to access the service". I have logged on to see what I can do to prevent this and can't find any Support forums related to my question.

Please help

Thanks,

Michelle

 
Replies
  • David Kastendick
    3,219 posts
    Apr 7, 2010
    Currently Being Moderated
    Feb 29, 2012 1:14 PM   in reply to Psicore

    Good day Michelle,

     

    I'm sorry to hear you're having trouble.  Are you still experiencing this problem when sending this particular XLS file?  Have you encountered difficulty with any other XLS (or other) files?

     

    Kind regards,

    David

    Adobe Systems

     
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  • David Kastendick
    3,219 posts
    Apr 7, 2010
    Currently Being Moderated
    Mar 7, 2012 8:29 AM   in reply to Psicore

    Good day Michelle,

     

    Do all of these same files send with no issue either through the SendNow Desktop App or the web interface?

     

    Is this issue intermittent or are you unable to send any files at all using the SendNow Outlook plugin?

     

    Kind regards,

    David

    Adobe Systems


     
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  • David Kastendick
    3,219 posts
    Apr 7, 2010
    Currently Being Moderated
    Mar 13, 2012 4:41 PM   in reply to Psicore

    Hi Michelle,

     

    I don't think that's the issue.  The whole idea of the SendNow for Outlook is to aid you in sending files larger than that allowed by most mail servers.

     

    I'll see what I can find out and circle back.

     

    Kind regards,

    David

    Adobe Systems

     
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  • Currently Being Moderated
    Apr 2, 2012 8:21 AM   in reply to Psicore

    I am having the exact same issue and I am unable to covert any files to excel.  The error just keep saying "an error occurred while trying to access the service". Is a patch needed by Adobe to fix this issue?

     
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  • Currently Being Moderated
    Apr 8, 2012 11:40 PM   in reply to Psicore

    I get the exact same error message from inside Adobe Reader.  But not if I send the same file from the website.  I posted a question Early Monday

     
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