hey man, they're making money...so why should they care???? Name of the game baby, Name of the game!!! as long as they have all their other bases covered, why the FU#k should they care!!!!

So this sham of a forum is just a bone they're tossing to us users, hoping that we'll be able to entertain ourselves?

These aren't some petty suggestions we're throwing out here. These are fatal errors in Adobe's software. At the very least, Adobe ought to update their FAQ with these serious (and widespread) issues we're bringing to their attention. But if they don't even bother to skim these forums, I guess it shows how much they are committed to resolving problems.

Adobe ceased to be a software design company years ago. Nowadays they merely eat up the smaller companies, stick their logo on top of an otherwise good product and proceed to mangle it to bits.

lol. I bet if I start flaming these forums with profanity and spam, we'll get some action real fast. But as for legit software issues? "Please hold. Current wait time: ETERNITY."

These forums are useless, I've posted in two threads asking for help with a bug in Flash Player with no response from Adobe. Not only am I annoyed it's messed up my OS with a "Cannot find Macromedia Flash" message all the time, I can't even tell them about it as there is no email address I can find to report bugs, and asking for help in the correct places (here) gets ignored. Adobe are pathetic

Seems like no one else agrees with you Jeckyl and who the f*** do you think you are talking to me like that ?

Have you clicked on menus the top ? If I'm not mistaken these FORUMS come under the heading of SUPPORT

Yes I went to contact Adobe and there is NO email address to report their bugs. I filled in a form to which I got NO RESPONSE, therefore I came to the forums to ask for help which is under support.

Are you suggesting I pay to contact them by phone to inform them of a bug which is their fault ??

Check the other posts, I'm not the only person with the "Cannot find Macromedia Flash", seems lots of other people are less than happy too.

Instead of ranting at me, try and offer some help

I agree cutie815, it seems Adobe just don't want to know.

According to *Jeckyl*, who seems to like shouting at people and throwing his weight about, this isn't a "support forum" so we can't even ask for help. As for this being a "community forum for users to discuss issues and help each other" that obvious doesn't include discussing bugs and asking for help in removing an annoying popup caused by Adobe software which I and many other are reporting they have.

I couldn't find any contact either, I can see it's not just me wasting their time here.

I would have thought a forum on the website of the authors listed under "support" would have been the correct place to come and find the answer to the problems we all have. We are all finding it frustrating. I'm annoyed too I can't get any help to a problem which isn't even my fault, it's been caused by installing Flash Player 9. Correct me if I'm wrong but it was written by Adobe who are not offering a solution to anyone asking for help, when you ask you get shouted when you try and point out no one is giving any help.

I'd like to know from *Jeckyl* how users can "discuss issues and help each other" when no one can even get the software to work ??

> According to *Jeckyl*, who seems to like shouting at people and throwing
> his
> weight about, this isn't a "support forum" so we can't even ask for help.

Its not a support forum
You CAN ask for help, and those other customers here who are able to help
you will do so
It is NOT a place to ask Adboe for help though.

You may not like it .. but get used to it, cause that's just the way it is.

> As for this being a "community forum for users to discuss issues and help
> each
> other" that obvious doesn't include discussing bugs and asking for help in
> removing an annoying popup caused by Adobe software which I and many other
> are
> reporting they have.

Of course it does

> I couldn't find any contact either, I can see it's not just me wasting
> their
> time here.

Probably is, if what you want ot do is talk to Adboe .. this is not (to
repeat my self for those who do not understand / listen) the place to talk
directly to adboe and get support from them

> I would have thought a forum on the website of the authors listed under
> "support" would have been the correct place to come and find the answer to
> the
> problems we all have.

Only if the people here (other users) have a solution for you.

> We are all finding it frustrating.

I'm sure you 'all' are .. but your posts here aren't really helping anyone
else either. At least I'm trying to direct you to the correct places for
you to get help directly from Adobe, if other people here have not been able
to help you as yet.

> I'm annoyed too I can't get any help to a problem which isn't even my
> fault, it's been caused by
> installing Flash Player 9.

So .. contact Adobe via the support links .. or via the phone. Or ask here
... but not with the expectation of a response from Adboe support.

> Correct me if I'm wrong but it was written by Adobe
> who are not offering a solution to anyone asking for help, when you ask
> you get
> shouted when you try and point out no one is giving any help.

You get shouted at when you appear NOT TO BE GETTING THE MESSAGE that this
is the wrong place to talk directly to Adobe for support (which is what you
seem to be expecting) .. Its like ringing up and getting a wrong number
message, and then complaining to the person you rang incorrectly that the
person you WANT to ring isn't answering the phone. The best thing to do is
to dial the right number!!

> I'd like to know from *Jeckyl* how users can "discuss issues and help each
> other" when no one can even get the software to work ??

Umm .. just about everyone else in the world CAN get it to work. Its only a
very small percentage that can't. Otherwise Adobe forums and web sites etc
would be flooded with complaints. That's just not happening. There's a
handful of people posting with problems. I'm sure the problem is serious ..
Adboe may well be looking at it, or have a solution somewhere (I've not gone
search thru the technotes and support faq's etc .. have you tried that yet)?

If I had a solution for you, I'd be more than happy to give it .. as would
other posters here. But if there is nothing they can suggest to help,
you'll simply have to go elsewhere (eg such as adobe customer support). Or
have some patience, and hope someone here comes up with a solution (perhaps
one of the other people with the same problem).

This forum has a use .. and it may very well be the place where you actually
get a solution to your problem from other users .. its just not a direct
line to Adobe support that bypasses their (paid) customer support services.
--
Jeckyl

Jeckyl,

OK thanks for pointing that out, I have replied to that thread. As I've uninstalled Flash9 and not reinstalled it I don't have a C:\WINDOWS\system32\Macromed\Flash\Flash9.ocx anymore to try the that workaround. I do have a c:\program files\common files\aol\flasha.ocx though so perhaps a clash with AOL is the problem ?

As regards these forums not being for support it does seem to be what all the other threads are asking for, many pointing to this bug. The only reason I came to this site was because of this problem and thought, as with others software forums, I could find a solution.

Steve