People keep posting they can't get the Flash Player to
download and Adobe sits silent. Come on. Doesn't anyone from Adobe
check these postings to see what's going on. I'll go looking for an
email point to get something directly to someone at Adobe, but
you'd think they would post some feedback. I'm a consumer. I want
to consume. But NOOOOOOOOO..... A lot of companies should be asking
for some fees back from Adobe cause they're costing them
So .. have you called Adobe support? That what one should do
if you want
support from a company .. not via posts in a user-community
forum (even if
adobe are nice enough to host it) .. this is not a way to get
Adboe, nor is it any sort of offical channel to them. If you
problems that other users in these forums cannot solve, then
Adobe support for official help makes sense. Good luck with
So this sham of a forum is just a bone they're tossing to us
users, hoping that we'll be able to entertain ourselves?
These aren't some petty suggestions we're throwing out here.
These are fatal errors in Adobe's software. At the very least,
Adobe ought to update their FAQ with these serious (and widespread)
issues we're bringing to their attention. But if they don't even
bother to skim these forums, I guess it shows how much they are
committed to resolving problems.
Adobe ceased to be a software design company years ago.
Nowadays they merely eat up the smaller companies, stick their logo
on top of an otherwise good product and proceed to mangle it to
lol. I bet if I start flaming these forums with profanity and
spam, we'll get some action real fast. But as for legit software
issues? "Please hold. Current wait time: ETERNITY."
These forums are useless, I've posted in two threads asking
for help with a bug in Flash Player with no response from Adobe.
Not only am I annoyed it's messed up my OS with a "Cannot find
Macromedia Flash" message all the time, I can't even tell them
about it as there is no email address I can find to report bugs,
and asking for help in the correct places (here) gets ignored.
Adobe are pathetic
No .. you are useless, as you have completely ignored what
was said here
(that you replied to). This is NOT a support forum for
reporting bugs to
Adobe and getting help directly from Adobe. This is a
community forum for
adobe / macromedia customers / users to discuss issues and
help each other.
> I've posted in two threads asking for help with a
> bug in Flash Player with no response from Adobe.
Of course there was no response. This is NOT a support forum
bugs to Adobe and getting help directly from Adobe. This is a
forum for adobe / macromedia customers / users to discuss
issues and help
> Not only am I annoyed it's messed up my OS with a
"Cannot find Macromedia
> Flash" message all the time, I
> can't even tell them about it as there is no email
address I can find to
Did you ever BOTHER going to the www.adobe.com web site and
'support' on the main web page .. and from there 'contact
support'. Its not
> and asking for help in the correct places (here) gets
This is NOT the correct place to ask Adobe for help. This is
NOT a support
forum for reporting bugs to Adobe and getting help directly
This is a community forum for adobe / macromedia customers /
discuss issues and help each other.
> Adobe are pathetic
No .. you are pathetic and ignorant. Learn to read and use a
bit of common
sense .. maybe then you'll get somewhere.
BTW: .. in case you missed it again... This is NOT a support
reporting bugs to Adobe and getting help directly from Adobe.
This is a
community forum for adobe / macromedia customers / users to
and help each other.
It's been probably 2 months and still i have not been able to
download any flash player and i am furious! Do you know how many
websites one can't go to w/o flash player!!! I would call if i got
a number but it probably wouldn't help, those computer help lines
never help and end up causing more problems! It would be very nice
if adobe could come up with one solution because everybody seems to
be having the same problem! By the time they eventually do fix it,
it will be time to download the next version! It's never ending and
I agree cutie815, it seems Adobe just don't want to know.
According to *Jeckyl*, who seems to like shouting at people
and throwing his weight about, this isn't a "support forum" so we
can't even ask for help. As for this being a "community forum for
users to discuss issues and help each other" that obvious doesn't
include discussing bugs and asking for help in removing an annoying
popup caused by Adobe software which I and many other are reporting
I couldn't find any contact either, I can see it's not just
me wasting their time here.
I would have thought a forum on the website of the authors
listed under "support" would have been the correct place to come
and find the answer to the problems we all have. We are all finding
it frustrating. I'm annoyed too I can't get any help to a problem
which isn't even my fault, it's been caused by installing Flash
Player 9. Correct me if I'm wrong but it was written by Adobe who
are not offering a solution to anyone asking for help, when you ask
you get shouted when you try and point out no one is giving any
I'd like to know from *Jeckyl* how users can "discuss issues
and help each other" when no one can even get the software to work
> Seems like no one else agrees with you Jeckyl and who
the f*** do you
> you are talking to me like that ?
Oh .. asterisks !!!
Everyone really should agree with me, cause I'm right .. I've
not yet seen
someone herre who agrees with you .. that this forum is
somehow a way to get
support from Adobe .. thats because its not. As much as you
may carry on
about how pathetic it is and how Adboe are ignoring you .. it
really is your
own fault if you don't post things in the right place ..
being told that that is what you've done.
> Have you clicked on menus the top ? If I'm not mistaken
these FORUMS come
> under the heading of SUPPORT
Have you clicked on menus the top and READ what is on the
page you selected
? If I'm not mistaken it says
"Adobe Online Forums are for the Adobe community's
of both Adobe and formerly Macromedia products. Please note
forums are not an official customer support channel for
Adobe. If you
require direct assistance or prefer to contact Support
directly, please use
our paid support programs or complimentary product support
Oh .. did you not read that when you clicked on the forums
page? Its right
at the top .. can't miss it
> Yes I went to contact Adobe and there is NO email
address to report their
> bugs. I filled in a form to which I got NO RESPONSE,
therefore I came to
> forums to ask for help which is under support.
Well .. there's nothing we can do about getting Adboe to
respond to you.
And attacking them in this forum does nothing except make you
silly. Try RINGING them .. be proactive instead of whining to
> Are you suggesting I pay to contact them by phone to
inform them of a bug
> which is their fault ??
Yes .. if that's what's required .. because this isn't the
place to do it.
And if it is a genuine bug, then (I think) they do not (or
charge you. They may at least be able to point you in the
right place to
find the information you need.
> Check the other posts, I'm not the only person with the
> Macromedia Flash", seems lots of other people are less
than happy too.
Yes .. there are lots of people who can't do it. Hopefully MM
will come up
with a solution and make it available as a technote.
> Instead of ranting at me, try and offer some help
I'm not adobe .. I can't help you.
And instead of ranting at me, ask in the appropriate places
directly from Adobe, if that is what you want. Don't expect
to ask for help
if you ask in the wrong places.
> According to *Jeckyl*, who seems to like shouting at
people and throwing
> weight about, this isn't a "support forum" so we can't
even ask for help.
Its not a support forum
You CAN ask for help, and those other customers here who are
able to help
you will do so
It is NOT a place to ask Adboe for help though.
You may not like it .. but get used to it, cause that's just
the way it is.
> As for this being a "community forum for users to
discuss issues and help
> other" that obvious doesn't include discussing bugs and
asking for help in
> removing an annoying popup caused by Adobe software
which I and many other
> reporting they have.
Of course it does
> I couldn't find any contact either, I can see it's not
just me wasting
> time here.
Probably is, if what you want ot do is talk to Adboe .. this
is not (to
repeat my self for those who do not understand / listen) the
place to talk
directly to adboe and get support from them
> I would have thought a forum on the website of the
authors listed under
> "support" would have been the correct place to come and
find the answer to
> problems we all have.
Only if the people here (other users) have a solution for
> We are all finding it frustrating.
I'm sure you 'all' are .. but your posts here aren't really
else either. At least I'm trying to direct you to the correct
you to get help directly from Adobe, if other people here
have not been able
to help you as yet.
> I'm annoyed too I can't get any help to a problem which
isn't even my
> fault, it's been caused by
> installing Flash Player 9.
So .. contact Adobe via the support links .. or via the
phone. Or ask here
... but not with the expectation of a response from Adboe
> Correct me if I'm wrong but it was written by Adobe
> who are not offering a solution to anyone asking for
help, when you ask
> you get
> shouted when you try and point out no one is giving any
You get shouted at when you appear NOT TO BE GETTING THE
MESSAGE that this
is the wrong place to talk directly to Adobe for support
(which is what you
seem to be expecting) .. Its like ringing up and getting a
message, and then complaining to the person you rang
incorrectly that the
person you WANT to ring isn't answering the phone. The best
thing to do is
to dial the right number!!
> I'd like to know from *Jeckyl* how users can "discuss
issues and help each
> other" when no one can even get the software to work ??
Umm .. just about everyone else in the world CAN get it to
work. Its only a
very small percentage that can't. Otherwise Adobe forums and
web sites etc
would be flooded with complaints. That's just not happening.
handful of people posting with problems. I'm sure the problem
is serious ..
Adboe may well be looking at it, or have a solution somewhere
(I've not gone
search thru the technotes and support faq's etc .. have you
tried that yet)?
If I had a solution for you, I'd be more than happy to give
it .. as would
other posters here. But if there is nothing they can suggest
you'll simply have to go elsewhere (eg such as adobe customer
have some patience, and hope someone here comes up with a
one of the other people with the same problem).
This forum has a use .. and it may very well be the place
where you actually
get a solution to your problem from other users .. its just
not a direct
line to Adobe support that bypasses their (paid) customer
BTW: There seems to be a solution (not very satisfying, but
has solved the problems for others posted in another thread
I went to C:\WINDOWS\system32\Macromed\Flash and copied
pasted it back in the same directory. This created "Copy of
I then renamed to "Flash.ocx." (Thus I had "Flash.ocx" and
the same file with a different name in the same directory.)
seems to be working normally now; I'm not sure yet about my
time will tell.
It seems to me that there was some problem in the
installation in updating
the registry, and so the registry is still set up to look for
instead of the new name for the ocx now. So this is a rather
workaround for that problem. Not sure what will happen if you
update the player in the future .. you may need to repeat the
It might be worth someone who has this problem searching
their registry for
'flash.ocx' and see where it is .. and then manually change
'flash9.ocx' .. that may also fix the problem
As I don't have the problem myself, I can't really try things
to fix it ..
only make guesses.
OK thanks for pointing that out, I have replied to that
thread. As I've uninstalled Flash9 and not reinstalled it I don't
have a C:\WINDOWS\system32\Macromed\Flash\Flash9.ocx anymore to try
the that workaround. I do have a c:\program files\common
files\aol\flasha.ocx though so perhaps a clash with AOL is the
As regards these forums not being for support it does seem to
be what all the other threads are asking for, many pointing to this
bug. The only reason I came to this site was because of this
problem and thought, as with others software forums, I could find a
> OK thanks for pointing that out, I have replied to that
You're welcome .. that's what these forums are about .. users
helping each other.
> As I've uninstalled Flash9 and not reinstalled it I
don't have a
> C:\WINDOWS\system32\Macromed\Flash\Flash9.ocx anymore to
try the that
> workaround. I do have a c:\program files\common
> though so
> perhaps a clash with AOL is the problem ?
No idea .. maybe its an AOL problem ?
> As regards these forums not being for support it does
seem to be what all
> other threads are asking for, many pointing to this bug.
There are a few posts for this particular bug .. there are
posts about all
sorts of problems here. But that still does not mean it is
the place to get
directly in contact with Adobe for support (as much as you
and others here
may wish it to be). It is only for peer-to-peer support .. so
else has had this problem nad found a solution, they can
share it with
others. So far, though, it seem like there's not been anytone
else who has
solved this problem (or not with a solution that you can