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LINewYorkLI

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Eligibility Verification for Students & Teachers is DOWN. www.identit-e.com

Feb 23, 2012 10:13 AM

Tags: #site #won't #student #eligibility #verification #down #slow #submit #documents #failure #load #identit-e #verify #send #doesn't #proof #purchase #teacher #students #teachers #eligible

www.identit-e.com is consistently down.

It is absolutely impossible to submit verification.

I have tried 6 times since yesterday.

All 6 attempts failed.

The site is so slow it barely loads at all.

Uploading an attachment always results in a time-out error.

I would appreciate it if this issue would finally be resolved.

Thank you.

1683 Views 4 Replies Latest reply: Jeff A Wright, May 4, 2012 12:53 PM

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1. Jeff A Wright,

Feb 23, 2012 10:24 AM in reply to LINewYorkLI

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LlNewYorkLI I would recommend subscribing to the thread at http://forums.adobe.com/message/4225135#4225135. I will continue to update the thread as we receive updates from Identi-e.

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2. wdougspencer,

May 4, 2012 12:33 PM in reply to LINewYorkLI

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Glad to know I'm not the only one...considering I have been trying since March 30th and this is the worst experience I've ever had in my life when it comes to customer service. I wonder how many students are failing because of this.

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3. wdougspencer,

May 4, 2012 12:35 PM in reply to LINewYorkLI

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Contact:
Customer Service
Identit-E, LLC

Veronika Drake
Kundendienst
Identit-E, GmbH
vdrake@identit-e.com

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4. Jeff A Wright,

May 4, 2012 12:53 PM in reply to wdougspencer

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Wdougspencer the issue you are replying to was resolved some time ago. Please see your original thread at http://forums.adobe.com/message/4380108#4380108 regarding your solution.

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