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olafnew
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How to create a support ticket for FMS?

Feb 28, 2012 5:14 AM

Good day - how do i create a support request for my new Flash Media Interactive Server? I've tried to contact our Russian Adobe support - but got a reply stating, that FMS is not supported by adobe support.. Btw - how can that be?! But, nevertheless - i do need to open a support ticket, as i have several problems, which interfere with production of FMS..

 
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    Feb 29, 2012 6:43 AM   in reply to olafnew

    AFAIK, you have to purchase a support plan from Adobe if you want direct support beyond purchase and licensing of FMS. Have you purchased support?

     
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    Mar 6, 2012 7:12 AM   in reply to olafnew

    That's my understanding of things. I've found that with desktop products like creative suite, Adobe provides limited support for installation and licensing issues, but I've never been able to get FMS support directly from adobe without a support contract.

     

    What sort of problem are you having? Perhaps you can find help here in the forum.

     
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    Mar 7, 2012 1:53 AM   in reply to JayCharles

    Based on experience with this matter, I would just like to confirm that what JayCharles says about the support is correct.

    You need to purchase support for FMS and other products like Connect etc....

    If you have bought FMS through Adobe distributor or partner, they could (and should) help you with this (buying support).

     

    And finally, the good people on this forum can also help as they did help me many times....

     
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