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gwhPoster
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Document containing tables causes program to crash when exporting to pdf

Feb 28, 2012 10:06 PM

Hi everyone,

 

I have an indesign CS5 document containing a lot of tables. When I export to pdf the program crashes. It only seems to happen though when I export to print pdf, not interactive pdf.

 

I wondered if anyone else has had this problem and whether there's a workaround?

 

Appreciate any assistance.

1520 Views   18 Replies   Latest reply: John Hawkinson, Feb 29, 2012 2:35 PM
 
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  • John Hawkinson
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    1. John Hawkinson,
    Feb 28, 2012 11:56 PM   in reply to gwhPoster
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    What operating system?

    What maintenance release of InDesign (hold down Cmd (Control) and select About InDesign)?

     
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  • gwhPoster
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    2. gwhPoster,
    Feb 29, 2012 1:00 AM   in reply to John Hawkinson
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    Thanks for the reply,

     

    I'm on mac 10.5.8. The indesign version is CS5 (7.0.0.355).

     

    I tried to export to .idml and then resaved but the same thing happens when I export.

     
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  • John Hawkinson
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    3. John Hawkinson,
    Feb 29, 2012 1:05 AM   in reply to gwhPoster
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    Please take the maintenance update to 7.0.4; 7.0.0 is horribly buggy.

    If crashes continue, please upload the crash report to http://pastebin.com and post a link here.

    (Either way, please let us know the outcome.)

     
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  • gwhPoster
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    4. gwhPoster,
    Feb 29, 2012 1:09 AM   in reply to John Hawkinson
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    Ok but when I click "check for updates", it says there are none. How do I get a hold of the next maintenance version?

     
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  • John Hawkinson
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    5. John Hawkinson,
    Feb 29, 2012 1:10 AM   in reply to gwhPoster
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    Curious. You can download the update manually at http://www.adobe.com/support/downloads/product.jsp?product=31&platform =Macintosh.

     
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  • gwhPoster
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    6. gwhPoster,
    Feb 29, 2012 1:21 AM   in reply to John Hawkinson
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    I updated to the latest version and retested but unfortunately it crashed again.

     

    I uploaded the crash report to the following url:

     

    http://pastebin.com/Q7gXGyJB

     

    Would you mind taking a look?

     

    Thanks again

     
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  • John Hawkinson
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    7. John Hawkinson,
    Feb 29, 2012 1:34 AM   in reply to gwhPoster
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    Good Will Hunting/GigaWatt Hour:

     

    Hrmm. This is the relevant portion of your crash report:

     

    Thread 21 Crashed:

    0   com.adobe.InDesign.Galley          0x1e5960ac GetPlugIn + 103692

    1   ...adobe.InDesign.InCopyShared     0x1eed0447 GetPlugIn + 174727

    2   com.adobe.InDesign.Text            0x21e9c3be GetPlugIn + 1319470

    3   com.adobe.InDesign.Table Model     0x216fb9de GetPlugIn + 971726

    4   com.adobe.InDesign.Text            0x220c1e73 GetPlugIn + 3570915

    5   com.adobe.InDesign.Text            0x220c2c97 GetPlugIn + 3574535

    6   com.adobe.InDesign.Text            0x220c3182 GetPlugIn + 3575794

    7   com.adobe.InDesign.Text            0x220c653b GetPlugIn + 3589035

    8   com.adobe.InDesign.Text            0x220c859d GetPlugIn + 3597325

    9   com.adobe.InDesign.Text            0x220c8b08 GetPlugIn + 3598712

    10  com.adobe.InDesign.Text            0x220ce711 GetPlugIn + 3622273

    11  com.adobe.InDesign.Text            0x220b9352 GetPlugIn + 3535298

    12  com.adobe.InDesign.Text            0x220b9ef7 GetPlugIn + 3538279

    13  ...InDesign.Paragraph Composer     0x1f96a14b GetPlugIn + 162491

    14  ...InDesign.Paragraph Composer     0x1f9d130d GetPlugIn + 584829

    15  ...InDesign.Paragraph Composer     0x1f961db8 GetPlugIn + 128808

    16  ...InDesign.Paragraph Composer     0x1f963563 GetPlugIn + 134867

    17  ...InDesign.Paragraph Composer     0x1f965daf GetPlugIn + 145183

    18  ...InDesign.Paragraph Composer     0x1f9960f3 GetPlugIn + 342627

    19  ...InDesign.Paragraph Composer     0x1f999b3b GetPlugIn + 357547

    20  ...InDesign.Paragraph Composer     0x1f9a4ab6 GetPlugIn + 402470

    21  ...InDesign.Paragraph Composer     0x1f9a2a91 GetPlugIn + 394241

    22  ...InDesign.Paragraph Composer     0x1f945e46 GetPlugIn + 14262

    23  ...InDesign.Paragraph Composer     0x1f94a3c5 GetPlugIn + 32053

    24  ...InDesign.Paragraph Composer     0x1f942fd9 GetPlugIn + 2377

    25  com.adobe.InDesign.Text            0x221239b6 GetPlugIn + 3971110

    26  com.adobe.InDesign.Text            0x21f064ae GetPlugIn + 1753886

    27  com.adobe.InDesign.Text            0x21f0d9e9 GetPlugIn + 1783897

    28  com.adobe.InDesign.Text            0x21f28d20 GetPlugIn + 1895312

    29  com.adobe.InDesign.Text            0x21f299bd GetPlugIn + 1898541

    30  com.adobe.InDesign.Text            0x21f20121 GetPlugIn + 1859473

    31  PublicLib.dylib                    0x015d4f1a CShape::ProcessDrawShape(GraphicsData*, long) + 314

    32  com.adobe.InDesign.Text            0x21e2f9e6 GetPlugIn + 874582

    33  com.adobe.InDesign.Text            0x21e30b8e GetPlugIn + 879102

    34  PublicLib.dylib                    0x015d4f1a CShape::ProcessDrawShape(GraphicsData*, long) + 314

    35  PublicLib.dylib                    0x015d21dd CShape::DrawHierarchy(GraphicsData*, long) + 365

    36  PublicLib.dylib                    0x015d50f6 CGraphicFrameShape::DrawShape_Hierarchy(GraphicsData*, long) + 326

    37  PublicLib.dylib                    0x015d2be2 CGraphicFrameShape::DrawShape(GraphicsData*, long) + 210

    38  PublicLib.dylib                    0x015d4f1a CShape::ProcessDrawShape(GraphicsData*, long) + 314

    39  com.adobe.InDesign.Master Page     0x1f7296c7 0x1f723000 + 26311

    40  com.adobe.InDesign.Master Page     0x1f728c89 0x1f723000 + 23689

    41  com.adobe.InDesign.Master Page     0x1f736ed7 GetPlugIn + 34823

    42  com.adobe.InDesign.Master Page     0x1f734def GetPlugIn + 26399

    43  ...adobe.InDesign.AppFramework     0x1c9a0af3 GetPlugIn + 114115

    44  ...adobe.InDesign.AppFramework     0x1c9a0d81 GetPlugIn + 114769

    45  com.adobe.InDesign.Layer           0x1f2be643 0x1f2b9000 + 22083

    46  com.adobe.InDesign.Spread          0x213570bc 0x21353000 + 16572

    47  com.adobe.InDesign.Spread          0x21359ca2 0x21353000 + 27810

    48  com.adobe.InDesign.Spread          0x2135bfe6 0x21353000 + 36838

    49  ...adobe.InDesign.AppFramework     0x1c9a002e GetPlugIn + 111358

    50  com.adobe.InDesign.PDF             0x1faa82c5 0x1fa76000 + 205509

    51  com.adobe.InDesign.PDF             0x1faae057 0x1fa76000 + 229463

    52  com.adobe.InDesign.PDF             0x1faaf10a 0x1fa76000 + 233738

    53  com.adobe.InDesign.PDF             0x1faafa82 0x1fa76000 + 236162

    54  PublicLib.dylib                    0x014d9422 Command::DoImmediate(short) + 34

    55  com.adobe.InDesign.Utilities       0x22575aa3 0x22574000 + 6819

    56  com.adobe.InDesign.Utilities       0x22575ccc 0x22574000 + 7372

    57  ...adobe.InDesign.AppFramework     0x1c97a688 0x1c960000 + 108168

    58  PublicLib.dylib                    0x014da57b CmdUtils::ProcessCommand(ICommand*) + 59

    59  com.adobe.InDesign.PDF             0x1fbf60f0 GetPlugIn + 1318640

    60  ...adobe.InDesign.AppFramework     0x1ca597c9 GetPlugIn + 871065

    61  ...adobe.InDesign.AppFramework     0x1ca7f4a6 GetPlugIn + 1025910

    62  ...adobe.InDesign.AppFramework     0x1ca7fe7a GetPlugIn + 1028426

    63  ...adobe.InDesign.AppFramework     0x1ca8010c GetPlugIn + 1029084

    64  ...adobe.InDesign.AppFramework     0x1ca83a86 GetPlugIn + 1043798

    65  boost_threads                      0x002e3fcd thread_proxy + 141

    66  libSystem.B.dylib                  0x944b4055 _pthread_start + 321

    67  libSystem.B.dylib                  0x944b3f12 thread_start + 34

     

    I realize we forgot to ask the standard diagnostic question -- have you tried exporting to IDML and opening that file? It sometimes helps to clear corruption.

    At first glance, your file would appear to have content shared via InCopy. Is that correct, or is that an anomalie?

     

    Also, from another part of the crash report (not cited here), it looks like Live Preflight is in the middle of running. Have you tried turning that off before exporting to PDF? I doubt that will work, but it's so easy to try.

     

    From frames 31-42 we can conclude that drawing a shape on a master page is involved.

    Can you discuss your use of master pages? Do you have text frames on master pages overridden?

     

    Some part of this reminds me of a problem involving a placed InDesign file inside another InDesign file where both have overriden master page items with coincidentally the same internal identifier. Do you have a placed InDesign file in this document?

     

    That's the quick analysis. Perhaps more later depending on your replies.

     
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  • John Hawkinson
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    8. John Hawkinson,
    Feb 29, 2012 1:39 AM   in reply to John Hawkinson
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    Also: Are you using text variables, and if so how?

     
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  • gwhPoster
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    9. gwhPoster,
    Feb 29, 2012 2:08 AM   in reply to John Hawkinson
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    I realize we forgot to ask the standard diagnostic question -- have you tried exporting to IDML and opening that file?

    Yes I've already tried that but it didn't work.

     

    At first glance, your file would appear to have content shared via InCopy. Is that correct, or is that an anomalie?

    No, the content isn't shared via InCopy.

     

    Also, from another part of the crash report (not cited here), it looks like Live Preflight is in the middle of running. Have you tried turning that off before exporting to PDF?

     

    I just tried that and tested but it didn't work.

     

    From frames 31-42 we can conclude that drawing a shape on a master page is involved.

    Yes there are shapes on one of the master pages which is applied to the first page only. I just tried to delete these shapes but again after testing the crash still occured.

     

    Do you have text frames on master pages overridden?

    I think I probably do but not sure where.

     

    Can you discuss your use of master pages?

    I'm using text variables on the master pages but this hasn't affected other documents that don't have so many tables. When I delete the tables, I can export ok to print pdf.

     

    Some part of this reminds me of a problem involving a placed InDesign file inside another InDesign file where both have overriden master page items with coincidentally the same internal identifier. Do you have a placed InDesign file in this document?

     

    There's no placed ID file in the document.


    Any further suggestioned appreciated.

     
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  • John Hawkinson
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    10. John Hawkinson,
    Feb 29, 2012 2:18 AM   in reply to gwhPoster
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    Hmm.

     

    Can you share a copy of the file with me? [Click on my icon to the left for my email address].

    I'm likely to go to sleep shortly, so I won't be around for much longer tonight.

     

    The crash report indicates some kind of interaction between your table, the text composer, master pages, and text variables.

    Not really sure what it is...

     

    Do you have track changes turned on?

    The actual place where the crash happens is in the Galley module, called from the InCopyShared module. That's hard to fathom. Do you have the Story Editor window open?

     

    Perhaps inspection of the IDML file's XML (it is zip archive) will be instructive.

     

    Are you able to narrow this to a particular table? That is, for diagnostic purposes, can you delete all other pages in the document and find the problem portion? (You can delete half the document, try to export, lather rinse repeat)

     
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  • gwhPoster
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    11. gwhPoster,
    Feb 29, 2012 12:53 PM   in reply to John Hawkinson
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    I'm not really able to share a copy of the file as it belongs to a client.

     

    I'll try and troubleshoot further and see which (if not all of) the tables are the culprit.

     

    Will let you know a little later.

     

    Thanks again.

     
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  • gwhPoster
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    12. gwhPoster,
    Feb 29, 2012 1:21 PM   in reply to John Hawkinson
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    After troubleshooting further, it seems that every single table in the document is causing it to crash.

     

    I don't have tracked changes turned on and the story editor window isn't open either.

     

    I just don't know why it works with an interactive pdf and not a print version.

     
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  • gwhPoster
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    13. gwhPoster,
    Feb 29, 2012 1:43 PM   in reply to John Hawkinson
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    Just another update on this issue.

     

    I tried cutting the tables from the main text thread into a separate text box on the pasteboard, and then I cut them again and pasted back into their original postiion. For some strange reason this has fixed the problem. I can now export to a print pdf without any problem.

     

    Hopefully that will help someone having a similar issue.

     
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  • Bob Levine
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    14. Bob Levine,
    Feb 29, 2012 1:44 PM   in reply to gwhPoster
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    The only time I’ve seen this is with the Suitcase Fusion 3 plugin installed and active.

     

     

     

    Bob

     
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  • gwhPoster
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    15. gwhPoster,
    Feb 29, 2012 1:46 PM   in reply to Bob Levine
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    Before finding the solution I had the plugin turned off so that must not have been contributing to the problem in this instance.

     
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  • John Hawkinson
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    16. John Hawkinson,
    Feb 29, 2012 1:47 PM   in reply to gwhPoster
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    If you're still interested in narrowing the problem, I would be intersted in this:

     

    Select a text frame containing a problem table and Export it as a Snippet.

    Place it in a new document.

    Try to export.

     

    If you still have a crash, now you have a reproducible small test case. Hopefully you would be able to pass that one to me (or to Adobe), since ideally it would be easy to redact, if it was even a client-confidential at that point.

     

    Getting these problems fixed is helpful to others.

     
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  • gwhPoster
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    17. gwhPoster,
    Feb 29, 2012 1:56 PM   in reply to John Hawkinson
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    I just exported a text frame containing a table to a snippet. I placed it into a new file and exported to pdf successfully so I don't know if the snippet will be of any use to anyone since it's not causing the problem anymore after I cut and pasted.

     
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  • John Hawkinson
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    18. John Hawkinson,
    Feb 29, 2012 2:35 PM   in reply to gwhPoster
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    Oh well--at least you have a workaround!

     
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