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adobe reader contained virus and was deleted

Mar 1, 2012 4:52 PM

When tried to install adobe reader aih 10 

I get a message Install "reader contained virus and was deleted". it is win 7 and a/virus was tempo. disabled.

I suspect that some program on my system is causing problem but which one?

Pls. assist.

 
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  • Currently Being Moderated
    Mar 2, 2012 1:39 AM   in reply to ivosevci

    Nobody can know. check your system event log and the virus scanner's logs. And get a more relieble virus tool.

     

    Mylenium

     
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  • Currently Being Moderated
    Mar 3, 2012 12:04 AM   in reply to ivosevci

    Download the full installer from http://get.adobe.com/reader/enterprise/

     
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  • Currently Being Moderated
    Mar 3, 2012 9:36 PM   in reply to ivosevci

    What kind of antivirus software are you using?  Try to disable it during the download and install.

     

    Also make sure you have the latest antivirus definitions installed; this should fix any false positives.

     
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  • Currently Being Moderated
    Mar 4, 2012 1:14 AM   in reply to ivosevci

    You might have disabled your anti-virus but yet there could be some services which may be running in the background and causing the issue.

     

    You and turn off your startup items and then try installing it.

     
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  • Currently Being Moderated
    Mar 5, 2012 9:27 AM   in reply to Manish-Sharma

    Manish's suggestion is great for additional details on how to run in a selective start up I would recommend reviewing Disable startup items, services | Windows.

     
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  • Currently Being Moderated
    Mar 5, 2012 2:10 PM   in reply to ivosevci

    Are you on a corporate network which might have a cached copy of the file on the proxy server?  Alernately is it possible you might have additional virus protection software installed such as Microsoft Security Essentials?

     
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  • Currently Being Moderated
    Mar 5, 2012 3:17 PM   in reply to ivosevci

    Have you tried a different web browser?  Perhaps you have a toolbar or add-on which is generating this behavior.  You might even try using a web browser which you have not utilized previously to help ensure there is no additional components installed.

     
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  • Currently Being Moderated
    Mar 6, 2012 7:36 AM   in reply to ivosevci

    I am sorry Ivosevci but I am unsure where you could run into that issue either.  Are you using the link provided by Pat Willener at  http://get.adobe.com/reader/enterprise/?

     

    I tried this link under Windows 7 and there seemed to be no opportunity to receive an error message about the download center.  You simply select your operating system, language, and version.  Which of these options did you choose?

     

    Prior to disabling your anti-virus did you try running a full scan on your system?  There are viruses/malware out there which can cause your web browsers to be redirected to other sites but have been designed to look the same to the user.

     
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  • Currently Being Moderated
    Mar 6, 2012 7:48 AM   in reply to Jeff A Wright

    @ Ivosevci

     

    You have tried safe boot , selective startup and also disbaled the anti-virus and still getting the error message.

     

    The error "adobe reader contained virus and was deleted" can come when we have the any software which is detecting this installer file as the Virus and as you said the "Kapersky" is the only Anti-virus you have installed on the system.

     

    Hence , the only option is that I can suggest is to either contact "Kapersky" support or uninstall the Anti-virus completely and then try installing the Adobe reader, If it get installed then you can re-install your anti-virus.

     

    And also please follow the step suggested by Jeff.

     
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  • Currently Being Moderated
    Mar 6, 2012 1:41 PM   in reply to ivosevci

    Lets see if you are able to get Adobe Reader installed successfully once you have Kaspersky removed.  It may also be worthwhile to contact them as well to see if they are aware of any issues which might be causing your difficulties.

     
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  • Currently Being Moderated
    Mar 7, 2012 12:40 PM   in reply to ivosevci

    Remove " Kaspersky" completely and then check

     
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  • Gautham K
    782 posts
    Nov 8, 2010
    Currently Being Moderated
    Mar 8, 2012 12:06 PM   in reply to ivosevci

    Hi ivosevci,

     

    Click on Start-> type "run" in the search filed without the quotes.

     

    Click on the "Run"program that shows in the search results.

     

    In the Run dialog box, type "drivers" without the quotes.

     

    In the window that opens, click and open the folder named "ëtc".

     

    Look for a file named hosts. Double click on it and open it with notepad.

     

    Please check what is listed below "127.0.0.1 localhost" in this file and post a screenshot or the contents here.

     

    Thanks

     
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  • Gautham K
    782 posts
    Nov 8, 2010
    Currently Being Moderated
    Mar 8, 2012 1:33 PM   in reply to ivosevci

    Hi,

     

    Try these steps:

     

    1. Navigate to "My Computer" and click on the "Tools" option at the top of the screen. (press the alt key on your keyboard if you dont see the option).

    2. Click on "Folder Options". Then click on the "View" tab.

    3. Uncheck "Hide extensions for known file types". Click on Apply and then OK.

    4. Navigate to the download link provided by Pat: http://get.adobe.com/reader/enterprise/.

    5. Select your operating system and the version of Reader you want to download and click on the Download button.

    6. When you see the pop up prompting you about the download file, select Save As and choose the Desktop as the save location.

    7. Then in the Save As dialog box, under the "Save as Type" dropdown menu, select "All Files".

    8. Rename the file extension in the File Name field from .exe to .txt.

    9. Allow the file to download.

     

    Please reply to this post if the download completes and I will provide the next steps to install the application.

     
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  • Gautham K
    782 posts
    Nov 8, 2010
    Currently Being Moderated
    Mar 8, 2012 2:17 PM   in reply to ivosevci

    Hi,

     

    After you select "All Files" under Save as Type, you have to click on the file name above to change the file extension to .txt from .exe. You should be able to use the backspace key to do that.

     

    What happens when you try to change the filename?

     
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  • Gautham K
    782 posts
    Nov 8, 2010
    Currently Being Moderated
    Mar 8, 2012 3:07 PM   in reply to ivosevci

    Hi,

     

    When you receive the message saying that the file is infected, does it show the name of the program which is triggering the alert?

     

    Could you also post a screenshot of the message here.

     

    Thanks

     
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  • Currently Being Moderated
    Mar 9, 2012 2:24 AM   in reply to ivosevci

    ivosevci wrote:

     

    install_reader10_en_gtbp_mssd_aih.txt contained a virus and was deleted.

    This means that you did not use the download link that I posted earlier.

     

    Download the installer from http://get.adobe.com/reader/enterprise/ and save it to disk.  The installer file name is AdbeRdr1012_en_US.exe

     

    Next close all browser windows and run the downloaded installer.

     

    If you still get the same error, please take a snapshot and post it here in the forum (using the camera icon).

     
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  • Currently Being Moderated
    Mar 9, 2012 3:10 AM   in reply to ivosevci

    can you provide the screen shot of the error message

     
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  • Currently Being Moderated
    Mar 9, 2012 9:00 AM   in reply to Manish-Sharma

    Ivosevci do you have access to another computer?  As much effort and time as you have spent on this it may be simpler to just download on another computer, one which hopefully does not misidentify the reader application as a virus, and then copy to a flash drive and install on your system.

     

    Beyond that have you ever used any other anti-virus product besides Kapersky which might also be installed on your system?

     
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  • Currently Being Moderated
    Mar 9, 2012 11:14 AM   in reply to Jeff A Wright

    hi jeff,, no offence but I dont think the issue is in downloading ....the error comes up when he is installing the software hence even he download the file on the other system and then copy and paste the installer and run , it will give the same error but there is no harm in trying atleast.

     

     

    I think we need to completley remove the adobe from the compuer , each and every folder and even the registry entry and then install the adobe reader and in this You can help and guide the steps and location to Ivosevci to delete.

     
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  • Currently Being Moderated
    Mar 9, 2012 2:20 PM   in reply to ivosevci

    Ivosevci when you invoke the installer what error message did you receive? 

     

    Reviewing this thread I see the following error messages:

     

    • "reader contained virus and was deleted" - when you tried to download
    • "Adobe has identified some issues with the current Reader download center. The engineering team is working to address them. Here are temporary workarounds for these known issues" - when you utilized Firefox to attempt to download from http://get.adobe.com/reader/enterprise/
    • "install_reader10_en_gtbp_mssd_aih.txt contained a virus and was deleted" - was you tried to use the Save As command and attempted to adjust the file extension from exe to txt.

     

    From what I am seeing we have a couple of issues. 

     

    First you aren't able to download the install files for reader because some type of virus protection or some program is apparently intercepting and deleting the files.

     

    Second there was an unknown problem with your previous installation of Reader which caused you to remove the copy you had installed and thus triggered the chain of events of you needing to obtain a new copy of Adobe Reader to install.

     

    I also find it interesting that even with Kapersky removed your most recent post states, "Image(1).JPG contained a virus and was deleted." when you attempted to download an e-mail attachment.

     
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  • Currently Being Moderated
    Mar 9, 2012 2:59 PM   in reply to ivosevci

    Ok do you know what error you received when you were able to obtain the installer and run it?  If not could you repeat the install process utilizing the USB flash disk process previously suggested.  I suppose it is possible with Kapersky installed it may scan your USB flash disk and attempt to remove the install files as well.  So you may want to remove Kapersky again prior to connecting the USB flash disk.

     
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  • Currently Being Moderated
    Mar 9, 2012 3:26 PM   in reply to ivosevci

    If you could please ivosevci it should allow us to identify what your secondary issue is.  Both issues may both be caused by the same root cause but until we discover the error message received during installation it is difficult to determine.

     
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