I have called - and waited on hold - for support twice today. In both cases I gave them my email address and phone number in case we were disconnected. In both cases they disconnected me without any resolution and before giving me a case number. In neither case did they call me back. I'm not impressed with Adobe, either for this release or for your customer support.
Lightroom doesn't use Camera Raw, but when you use Photoshop with Lightroom, you are notified if the version of Camera Raw you have installed is not the comparable version of Lightroom you are using. The version of Camera Raw that gives you the same camera support as Lightroom 4 is ACR 6.7, which is in Release Candidate status on Adobe Labs.
When you choose to Edit In Photoshop, this warning will appear. If you install ACR 6.7, it should stop displaying. Some people have found that it doesn't, and we're looking into this.
Again, I have installed ACR 6.7. It had no impact on the warning message as I described in my earlier posts. The problem is still there. I still not have not been called back from either of my disconnected calls to technical support, and I'm still amazed this is the identical problem I had when I upgraded to Lightroom 3 when it was first released. The issue is not one of which camera's are supported - Nikon has always been supported by both Lightroom and ACR (and come on, they are both the same engine whatever you call them. ACR in the CS6 beta lays out identiccal to LR 4 just as CS5 and LR 3 were essentially identical with a few variations on shades of gray and slider names).
Let me make sure I understand the issue. After you get the warning message, and you have ACR 6.7 installed, you DO have access to all the cameras, etc., in Photoshop that you have in Lightroom 4 - is that correct?
I realize the warning is annoying, but if I suspect that's the only real issue here - am I wrong?
thanks!
No, the warning is not the issue. "supported cameras" are not the problem.
I do initial processing on my images in LR, then using CMD E push them to Photoshop for further detailed editing as well as using the NIK Software selective tool while in Photoshop. I then Save/Close in Photoshop to send the image back to LR, in other words they are all tied together for processing an image.
When entering CMD E with LR 4 the error message says "7.0 may be required for full compatability." Should I ignore that warning and click "Open Anyway" because there really aren't any compatibility issues? It was my experience in the LR 2 to LR 3 upgrade there were such issues.
So how about a clear answer: Just click "Open Anyway" on the error message and everything will work great? When I first open an image in LR4, further edit in Photoshop CS5 with ACR 6.7 installed, Save and Close the image in Photoshop sending it back to LR 4 it will all work exactly as it did yesterday when I did that using LR 3, without error messages, loss of functionality, and no compatibility problems?
No, the warning is not the issue. As I've said, "supported cameras" are not the problem.
I do initial processing on my images, then using Lightroom CMD E push them to Photoshop for further editing. The message says "7.0 may be required for full compatibility" should I ignore that warning and click "Open Anyway" because there really aren't any compatibility issues?
LR 4 Develop module is much different than LR 3, just as CS5 version of ACR is different than what I've seen in the CS6 beta. My assumption is there would be compatibility issues - as the warning says - when using LR4's develop engine then passing it on to CS5. I don't use ACR in Photoshop since I use Lightroom, I use Photoshop for detailed image editing in conjunction with the Nik Software selective tool run as a window within Photoshop.
So how about a clear answer: Just click "Open Anyway" and everything will work great? When I first work on an image in LR4, then further edit it in Photoshop CS5 with ACR 6.7 installed, Save and Close the image in Photoshop sending it back to Lightroom it will all work just like yesterday when I did all that in Lightroom 3 without any error messages?
I'm having the same problem....I updated ACR to 6.7 and it's still giving me the error message to download a non-existant version of ACR 7.0 when exporting an image to CS5 for more editing...I tried clicking "Open anyway" and the image doesn't render properly in CS5 it renders without the LR4 settings. They definately have a compatibility issue....I'm editing Nikon D3s files .NEF....untill they fix it you can process the image in LR4 and then when the error pops up select "render in lighroom" it generates a TIFF (or whatever you have it set to) next to the raw file then you can edit that in CS5....not ideal by any means though, but it does retain LR4 edits
How do you know that the file opens using "open anyway" without Lr4 settings? I did a test, underexposed in Lr4 until the photo was very dark and used the open anyway option. The resultant file in Ps4 reflected the changes exactly. So I am assuming that the 6.7 version bakes the Lr4 settings into the file. The only thing that is missing is the ability to retouch the raw file in Ps using the new develop paradigm.
In the beta I chose to export my files as tifs, which baked the Lr4 changes into the file, and opened them in Ps. The problem with this workaround was that the file didn't automatically show up in Lr4 beta, but had to be imported by syncing the folder.
This method will do for me until PsCs6 comes out, which will have version 7 of ACR.
I know it opens using "open anyway" because I tried it....I double checked just now to confirm....took an .NEF file in LR4 dropped the highlights and underexposed it, then went to send to PS...clicked "open anyway" and PS rendered the original raw NEF file. Normally, the lightroom changes would have been picked up by photoshop reading the accompanying XMP file that LR generates....this could be preferences differences. As I have mine set to edit the NEF with lightroom edits. Your method seems to be about the same as if you were to click "render in lightroom"
RSmith you are right it's not exactly a big deal, but when you pay money for something you expect it to work properly yes? I prefer to edit the RAW file with lightroom adjustments, but thats just me...it worked just fine this way in LR3 so I'm not sure where "it's always been this way" comes from
I don't understand the comment "its always been this way" It wasn't this way as recently as the day before I purchased and installed LR4 assuming it to be properly compatible with existing releases of other Adobe products while using LR3. First it shouldn't require a future and further upgrade to CS6 to work and second CS6 is not on the immediate horizon for release. Having to process images using work arounds or any different work flow than we were doing in LR 3 simply isn't acceptable. Editing in LR Develop module, CMD E, Edit a copy with Lightroom Adjustments, Edit in CS5, Save/Close in CS5, Return copy of image to LR 4 as .psd while preserving a copy of the edited .dng file, parking them next to each other in Library Grid should be exactly as it was in LR3.
That's the way its always been for me. An upgraded version of LR shouldn't change that. I shouldn't have to deal with Open Anyway or any alternatives of Render Using Lightroom or re-importing .tiff files of the image.
What are you talking about? It does work properly. It warns you that PS doesn't have this version of camera raw and lets you render in Lightroom. After that it won't bother you again. You guys are acting like something is wrong, it's working just as it's supposed to. Every Lightroom upgrade has had this issue, that is what I mean it's always been this way, it's been this way with every new version, I've been using it since the original beta. PS has to catch up on it's camera raw version, that is how Adobe makes you upgrade Photoshop if you really care that it has to render first in Lightroom. Basically if you don't like this you will have to upgrade to CS6, it's always been like this. Otherwise, just render in Lightroom, what's the big deal. When I go into photoshop I'm doing pixel editing not non-distructive anyway.
Okay, I would like to get this straight.
I perform actions on the file in Lr and want to move the file, with my edits to PsCs5
I click on Edit in Photoshop and get the dialogue box.
I click on Open Anyway.
The file opens in Photoshop...
at this point I am assuming that the edits that I just performed in Lightroom are now rendered in the photoshop file that I'm looking at, which is still a dng.
Am I correct or not?
I edit the file in Photoshop and save it as a psd. It pops up in Lightroom.
I assume that the psd now has the cumulative work that I have done in both programs.
Am I correct still or not?
KateMann wrote:
...at this point I am assuming that the edits that I just performed in Lightroom are now rendered in the photoshop file that I'm looking at, which is still a dng.
Am I correct or not?
I edit the file in Photoshop and save it as a psd. It pops up in Lightroom.
I assume that the psd now has the cumulative work that I have done in both programs.
Am I correct still or not?
If you've used PV 2012 in LR4 you need to download and install Camera Raw 6.7 RC1 in order to render the settings into Photoshop CS5/5.5. Then yes, you'll be getting the proper rendering from LR4.
I think rsmith...this is a difference in personal workflows...I can gaurentee you when using my workflow this is NOT working properly, as geb states....you should be able to edit the image in LR then edit the raw (with LR adjustments) in PS then it should save a sidecar TIFF or PSD file next to the original in LR, but either way it doesn't carry the LR changes unless you save a copy of the image in LR first which is what it seems you do, and then you edit a TIFF or PSD file (that lightroom created) which is just fine for you but for those of us that make tonal adjustments in LR then take to PS to edit more from there and PREFER to use the raw file.... then this new version of lightroom doesn't work. Additionally if this version works fine for you and your workflow....just leave this conversation
Ok, I guess if you are wanting to edit the raw file camera raw in Photoshop it might not work properly. But my question is WHY? Lightroom has the same controls as camera raw, why would you be going into PS to do the same thing as you are doing in Lightroom. Once you do any pixel editing, which is what I use PS for, you are going to have to save out a TIFF correct? In my mind I just can't see any possible reason I would want to edit a picture in Lightroom and camera raw. And to geb01, I'm pretty sure you are wrong. I'm not going to reinstall CS4 and Lightroom 3 to test it, but I can bet if you try to edit a Lightroom 3 file in CS4 you will get the same dialog, perhaps I'm thinking of CS3 and Lightroom 3. Or who knows, I could be thinking of CS3 and Lightroom 2, but I know I've been through this before. But whichever it is they do eventually make you update Photoshop if you want to keep camera raw and Lightroom on the same version, otherwise you just render in Lightroom. I will leave this conversation if you like, I just seem to be the only one here that has been through this before and can explain this isn't anything new. I completely agree though that you should be able to call tech support and they should explain this, or they should tell you before upgrade, so bad on Adobe for that.
thank you Jeff! As I have upgraded to ACR 6.7 and use PV 2012 in Lr4, all is well.
The only problem would be if I wanted to tweak the dng in Photoshop, I would be dumped back to PV 2010, which defeats the entire purpose and so I wouldn't do that.
I don't see what all the fuss is about, unless the workflow doesn't work for Nikons.
Here is what I am using and it seems to be working for me. LR4, PS5, ACR 6.6. I tried it 3 times using the .NEF file. Once making a variety of adjustments, picking edit in PS, clicked open anyway and all adjustments showed up in PS. Tried another with no adjustments and it opened with no adjustments, and a third with heavy vibrance and it showed up fine in PS. Camera is a Nikon D2X. So I don't know, am I missing something, because it all looks good here.
Bryan
which is not true for me:
- LR4 on Win/ / 64 bit
- Canon raw file converted to DNG
- PV2012
- Using some of the new sliders of LR4 (like highlights)
- edit in CS5 (with ACR 6.7RC installed)
- open with "open anyway"
- edits do NOT show up in CS5 !!
- open wit "render in LR"
- edits do show up in CS5, but new tif/psd file created
regards
Daniel
I am having the same issue. Adjustments made to my raw files are not showing up in Photoshop. I was just told by tech support that "Raw files edited in Lightroom 4 will not open in Photoshop CS5." He said they are working on an updated ACR that will be released in CS6 some point this year. When I told him if that was the case Lightroom 4 should still be in beta he told me "That is why you still have Lightroom 3, so you can edit raw files."
I'm not quite sure he understands how Lightroom and Photoshop are used.
...Currently waiting on hold to talk to a supervisor.
I don't understand why Adobe is so silent and unhelpful with this ongoing issue. Render using Lightroom is not an acceptable workflow solution for many of us, nor is waiting until some unknown date in the future for a version of ACR that works. It doesn't seem to be a big ask for LR4 to work the same as LR3 in combination with the currently released versions of ACR and Photoshop. Again I have to say its especially disconcerting given its a repeat of the same problem experienced with the release of LR3. The offered work-arounds are just that, not a solution.
I am a big fan of LR and the beta looked as a grate improvement but now with the full version of LR4 it appears to be "buggy". I have still LR3 on my mac book and I am hesitating to switch at the moment (especially as of my printing issues). so I hope Adobe will soon bring a update...
When you get the warning message, choose "Render using Lightroom". All the edits are then visible in Photoshop, or they are with me (Nikon NEF raw files). The only downside I can see is that it creates the TIF immediately, rather than only when you save it in Photoshop. Not exactly a big deal.
If you've previously chosen "Open anyway" and checked the "don't show this again" box, then maybe you need to go to Edit menu, preferences, general tab and click "Reset all warning dialogs"
Thanks Simon, that works for me. I had previously hidden the message box.
It's just frustrating that LR4 was released with the intention of not being completely compatible with PS and they think that's okay. They also were unable to give me the workaround that you did and instead told me that I should go back to using LR3 when I wanted to work on RAW files.
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