I´m having trouble with the folio builder pannel, i´m triying to start a new session using my password but i can´t, it says "Error de inicio de sesión [svr.InvalidLogin]", help me please.
Yes I can, the password it´s ok. Could it be an installation problem? last week, this folio builder panel was running ok, but in this moment, the panel, don´t let me sign in, in this image you can see the actual state of the panel, and it doesn´t change...
pd.: i´m running Indesign CS5, Folio Builder Panel v.18.104.22.168 and Folio Producer tools V. 1.8.0.
Try creating a different Adobe ID and signing in. Make sure that your Adobe ID doesn't have special characters. If that works, then we know it's a problem with the Adobe ID. If it doesn't work, it's a problem with the panel setup.
You can log out from CS Live. On the top right cornor of the InDesign app, you should see the "CS Live" icon and sign out from there. then you can relaunch your Folio builder panel and try to sign in again.
I´m having the same problem with the CS Live panel, it doesn´t let me to sign in or sing out, it says me that there are an internal error, i just have downloaded the new upgrades, and the folio builder panel says me that the user name is different than the password, but it´s imposible to input a new one, who can i reset this panel, how can i delete the user preferences??
Restart Indesign Preferences:
(Windows) Start InDesign, and then press Shift+Ctrl+Alt. Click Yes when asked if you want to delete preference files.
(Mac OS) While pressing Shift+Option+Command+Control, start InDesign. Click Yes when asked if you want to delete preference files.
It sounds like an old password has been captured in the auto-login settings and is preventing you from entering the current, correct password. To remove the captured password, so the following:
1) Quit InDesign and any other CS apps
2) Use the Activity Monitor to quit the CS5ServiceManager or CS5.5Service Manager
3) Next delete this file based on version:
4) Then remove this item from the Keychain Access based on version:
To remove from the keychain:
I am a Win-User. I have tried to start InDesign, and then press Shift+Ctrl+Alt. and I clicked Yes when asked if I wanted to delete preference files. Nevertheless the login panel remains still blocked (on the 'CS Live Link' top right and on the Folio Builder as well). The message I get in this case is that the user and the psw don't agree...
Is there a way to change the user account and/or the password? Unfortunately this installation was made by someoneelse and I have the faintest idea of what he has used...