Mar 7, 2012 10:12 PM
19-Jul-2010 01:31 PM
I set up an Affiliate Program many months ago and it doesn't work.
I have submitted multiple Support Requests to have this resolved, but to no avail.
Does anyone have the Affiliate Program successfully working on their website, or is this functionality purely smoke and has never worked??
19-Jul-2010 01:51 PM
|I've set up an affiliate program successfully, but there is no working reporting for it, and no way to accurately tell what's gone on with your affiliates so you can pay them appropriately.|
It's never worked correctly, and BC has outstanding development tickets for this.
19-Jul-2010 02:46 PM
|Thanks for your post, MT.|
Likewise, I've successfully set up an Affiliate Program, but nothing appears to record against it for sales or commissions owing.
Really disappointing, as this was core functionality we were sold on when evaluating alternative CMSs.
19-Jul-2010 03:24 PM
|Hi Complex Family,|
Bail out on the Affiliate Program now. It just plain does not work. Infact not only are the reports insignificant and the commissions impossible to manage and do not have an automated process for managing payouts. The commissions do not even calculate properly, you could find your self loosing a lot of money OR ripping off your Affiliates in either case you'll waste Hours upon hours of time running the numbers trying to figure out where it is all going wrong.
I have a client that runs an excel spreadsheet and 3 differnt BC reports just to manage it all and he only has 30 affiliates.
Further to all this there is absolutly no road map what so ever to make any enhancements to the affiliate program - I know this because I have been told directly from BC.
There may even be a chance that the Module gets pulled from the menu for all futute accounts (at some time). Also I heard this directly from BC them selves.
The Affiliate module is an absolute dead weight and BC's Achillies Heal.
You probably want a solution...
I have been in touch with another BC partner Jason Miller. He has spend coutless hours with a company named Quality Unit, that produce an AMAZING affiliate program called Post Affiliate Pro 4. Jason has been helping this company, with his knowledge of BC, to develope PAP4 into integrating directly with BC http://www.qualityunit.com/postaffiliatepro/#a_aid=3mdcom
We are in the process of integrating PAP4 with BC for one of our clients. We are just waiting on the finished documentation, as it is being updated.
The link I have provided above is an affiliate link for Jason, which he provided me. If you guys do end up using PAP4 please use the link above so Jason can slowly begin earning back the time and effort he put in with Quality Unit to help get it a point that it can integrate with BC - which is no easy feat!
19-Jul-2010 04:25 PM
|Wow, disheartening news on the Affiliate Program with BC ... but thanks for your insightful response, Billy!|
I have been wondering whether it was going to come to this, as BC have been really slack at responding to my requests for support on this!
I will certainly use Jason's Post Affiliate Pro 4 link to use the respective Affiliate Program system once it's finished and integrated.
20-Jul-2010 06:57 AM
|No worries Simon.|
Once I have set up our client with PAP4 I'll come back to this forum thread and maybe a few other Affilate related threads and give a reveiw/report on how it all went and any tips and pointers I can give too.
22-Jul-2010 05:22 AM
When you say "integrate with BC," what exactly do you mean? Will clients be able to access reporting from within the BC back office? I'm very interested...please keep me posted!
BC - Can you respond to this thread? Is what I'm reading true? My clients are VERY psyched about the Affiliate program...do I have to go back now and tell them that I was lying about its capabilities?
22-Jul-2010 08:35 AM
The affiliate system will not be apart of the BC back office. It will be a stand alone system. However you will 1000 times more power than you would with the BC affiliate program, the interface is very easy to work with and your clients customers wil have a far greater experience in their login area.
As far as asking whether or not you will need to go back to your client and disappoint them with the news that the BC affiliate system won't work for them... the answer here is yes you will. Don't wait for BC to tell you because it is their job to 'sell' this system - they'll dance around its limited capabilities but will never say 'yes go else where for a 3rd party program'. I don't say this to put BC down, I LOVE BC. but we have gone through some major heart ache because we promised our client an affiliate system and the BC one just does not work. If you tell your client now about the affiliate system they may be disappointed, but if you develope their business into the BC affiliate program they will be majorly pissed off in ways I can't discribe. Do Not Use The Affiliate System from BC.
I hope to have some more news here in the next day or so.
22-Jul-2010 10:06 AM
Yeah unfortunately I tend to concur with you on this, Billy.
I've received the run-around from BC with the Affiliate Program and very conflicting feedback from different BC representatives. Just today I've received an email from Brett stating that the Affiliate Program functionality does indeed work as planned. However, for the last 2 months I've received emails from Mario and Daniel stating it doesn't work and that they are trying to get it working ... go figure.
What I can say is that I managed to set up the Affiliate Program fine, but the issue (apparently) is that your website domain's affiliate link (eg. http://www.complexfamily.com/AP.aspx?ID=788&EID=3490678) differs to the secure checkout domain name (https://complexfamily.worldsecuresystems.com/OrderRetrievev2.aspx?Step =13&OrderID=261142), and if you're using a non-seemless payment gateway, then BC are experiencing problems recording the sale against the appropriate domain name (ie. your own domain) upon return from the gateway.
So yup, possibly better to disappoint your clients now … or join forces and continue submitting Support Requests with BC to bump this up the priority list.
Like Billy, I too love the BC system … and typically find BC's support to be fairly good too.
26-Jul-2010 10:12 AM
Could BC please respond to this openly and honestly, and elaborate on this accordingly.
As a premiulm partner presell it was understood that Affiliate program was a component of The Online Business Solution, and while it had limited functionality it is reasonable to expect "the Online Business solution" to be enhanced. Affiliate programs are a fundamental component of an online business and if this component is to be a fundamental flaw in BC then BC can not be considered a serious player going forward.
BC please respond to these rumours about Affiliate program module being removed and or not on road map etc.
Because BC manage this forum a nonresponse to the thread from BC will be taken as an indicator that Affiliate module is dead in the water.
Thanks in advance.
26-Jul-2010 11:24 AM
|Hi guys -|
We use a seamless payment gateway so URLs aren't a problem for us. Where the affiliate program let us down is on reporting.
When my client does reporting for affiliates, the commissions owed and order numbers in the top section are correct, but the list of orders below does not reflect all of the orders.
I was given a development ticket for this by Daniel.
26-Jul-2010 11:47 AM
Thanks for the feedback, MT. As we use a non-seemless gateway, it appears that even if BC get this side sorted, then we're still up for the next hurdle with incorrect order reporting.
N97, I've been in communication via Support Tickets with several BC people, and unfortunately I've made very little headway ... I've tried escalating this issue to BC management, but have had absolutely zero response. You may want to look into Billy's post (Always Interactive) regarding alternative Affiliate Program options...
26-Jul-2010 11:01 PM
MT - Does that mean your clients ARE able to pay the correct commission amount to each affiliate? And that the only issue is that there is a glitch in the line-by-line listing of orders?
27-Jul-2010 08:25 AM
|Green, I can see what you are doing, you are hoping that the Affiliate system with in BC is going to work for you, you're sniffing out a glimmer of hope that it will do what you want it to do. I have nothing to gain or lose if you choose to use the BC affiliate system or not, in fact I will be losing time and money by updating this post with more info on PAP4. But this will be the last time I warn you that if you do choose to use the BC affiliate system you will regret it.|
Forget about the BC affiliate module.
27-Jul-2010 08:48 AM
There's no way to pay correctly. We're actually using the affiliate program for doing fundraising programs. It's a small operation and we can bungle our way through with the BC program.
I'd advise against using the affiliate program for anything but the most basic uses. Billy has given lots of info on the affiliate program on multiple threads.
Good luck if you try it!
31-Jul-2010 02:53 PM6471315947&ParentID=64713
Can the PAP4 system be installed on BC or is a hosted system preferable?
31-Jul-2010 03:34 PM
|It can't be installed on the BC stsyem it needs to hosted else where. It needs to run PHP scripts.|
31-Jul-2010 11:26 PM
|Billy - Pardon my questions, but I'm still a bit confused on the affiliate program you're referring. You have said that your friend Jason spent countless hours "integrating with BC" the PAP4 program...yet a few posts later you say that it is not integrated, it is a stand-alone program. I'm confused...is it "integrated" or not? I'd love to give it a try if it works with BC, but I'm not clear how it does...or how its different from any of the other hundreds of standalone affiliate programs out there. Can you help me understand? Also, if I were to refer customers to it, would they be able to set it up themselves or will I have to pay my programmer to do this each time? Thanks so much for sharing your helpful info!!! Really appreciate it!|
Everyone Else - I had no problem at all getting a response from BC in a timely fashion. Barry replied to my query within 1 day and this was his response:
The affiliate programs does work, but not with non-seamless gateways (except for PayPal Website Standard). So if you are using a seamless gateway it will track referrals and commissions owing for every order accurately. There are some extra reports that customers have asked for which we are not able to deliver in 2010 and this has been an issue in our community. I do encourage you to look into the feature to make sure it's adequate as is, before promoting. We'd love to enhance it sooner, but currently we are not able to do that.
02-Aug-2010 07:51 AM
|Hi Green. Sorry I have not been clear on how it works. I'll give a quick run down and I will do my best to keep it accurate...remember i am just relaying what has been told to me from Jason Miller who is another BC partner. I was hoping to have it all operational by now so I could post back here, but I ran into a small hurdle with my particular client that put a pause on the set up. Should have it complete this week.|
05-Aug-2010 08:31 AM
Would you suggest creating a new domain name on the server that will be hosting the affiliate software? For instance, if the BC site is www.mydomain.com should I create a new domain on my affiliate server called www.mydomainaffiliates.com?
05-Aug-2010 10:00 AM
|You can use a subdomain for this Chuck, and point the A record of the subdomain to the other system.|
05-Aug-2010 12:15 PM
|thanks MT, either option will work chuck. I suggest setting up with what works best for you.|
My client has www.mydomain.com and runs the PAP4 off of www.mydomain.net just because he had that domain already in use hosting other stuff.
06-Aug-2010 12:46 AM
Thanks MT and Billy
05-Sep-2010 10:33 AM
|I wanted to revisit this forum thread to let everyone know that, with Jason Miller's help, I have Post Affiliate Pro 4 working on my most recent e-commerce site. The power and features built into PAP4 makes this affiliate software well worth the reasonable price. And Jason did a exceptional job in building the Adobe Business Catalyst plugin that makes is work so well with BC.|
Check it out and see if it's a good solution for you. If you do go with PAP4, please use Jason's link so he can earn something for the time he spent developing the plugin.
17-Sep-2010 10:08 AM
Quick update to the BC plugin for PAP4. There are now 2 different versions depending on your needs. Quality Unit seems to be slow in updating their site so if you need them please let me know and I will email it to you with some instruction.
Quick fast note. If you do not need to use recurring billing with you products... you don't need the plugin to use PAP4. You can just put the tracking code on the receipt page.
The first and original plugin was designed to use BC's cases to record the affiliate cookie. This allows you to track non-immediate sale items like signup's to BC using the free trial button. The down side is you cannot use this method if you do not have a form prior to the checkout page. (which brings us to the second version of the plugin)
The second version is designed specifically to be used in shopping cart checkout page. This keeps the affiliate cookie stored with the order. The only downside is that it requires you to use the xxxxx.worldsecuresystems.com domain when you give out your affiliate links. This is due to the limits of cookies and BC's handling of the secure checkout. (I am open to suggestion on alternatives to the cookie limitation).
If you have any requests that are not covered... please let me know and I will try to get them taken care of for you.
Also... to help me pay for this... please click the affiliate link as every little bit helps.
17-Jan-2011 08:51 PM
|Urgent update for anyone using the BC plugin for PAP4.|
Since BC has made SSL a requirement for the API connection, the plugin had to be modified. If you are using PAP4 with recurring billing or in your secure checkout, then you MUST update your plugin. If you are not using PAP4 this way then you do not have to update your plugin.
I have made the changes and you can contact me to get the update.
Note: QualityUnit does not have the new version on their site and it will not work.
If you want to get PAP4 for more accurate affiliate tracking click here and then contact me for the plugin.
3MD Communications, LLC
18-Jan-2011 08:00 AM
|Awesome - Thanks for the update Jason - appreciated.|
07-Mar-2011 04:45 PM
I just wanted to let you know.. That I purchased PAP4 through your affiliate link.. It will be so nice to have something that REALLY works.. That was the Biggest reason I paid to become a partner here. Upsetting I had to fork over more to get what I needed. But you have to spend it to make it......
BC is a great system. But it will be very reassuring to my customers that they will now have a real affiliate program to come with there great web site! Thanks a million Jay.. had I not been reading posts for the past week.. Id not had run across this thread.. I owe ya bud!! =D
Nathaniel Gorny www.everywisheverystar.com Talent Tap
08-Mar-2011 01:04 AM
Thank you for both the kind words and helping us keep the BC affiliate plugin funded by using my affiliate link.
If your affiliate program requires recurring billing or are using the premium partner free trial link with your affiliates to resell hosting, or need some custom tracking solution let me know and I will get you a updated plugin to PAP.
PS. If you would like to talk about marketing your affiliate program or doing product launches with your affiliates, I am also here to help.
Please spread the word.
3MD Communications LLC
22-Aug-2011 02:51 AM
|Just a quick update for everyone who is using or wants to use PAP4 with BC. I have been developing a AJAX implementation of PAP4's API to be used in BC. This allows access to campaign, affiliate, and statistical data to be used in BC as you wish.|
I will have more information on this in a week or so for you to use how you wish.
If you have any requests or questions please let me know and I will do my best to help.
3MD Communications, LLC
14-Sep-2011 04:49 AM
|Jason, how do I get ahold of the plugin and more documentation on how it all works?|
14-Sep-2011 05:16 AM
Well there really isn't any documentation yet. This is my fault as I have just been busy. I will give you the nutshell version of how it works.
Assuming you have installed PAP4 on a trusted 3rd party host with a SSL (not shared) you would FTP about a dozen files to the BC plugin directory. Then you would go into the PAP4 admin and activate the plugin and configure the settings to point to the correct form and BC install.
Then you need to install the tracking script on the pages you want tracked (most put it into the templates) and a sales tracking script on your sales receipt page. The sales tracking script is only for non-recuring products. For recurring products the plugin is used.
Then you would run a cron job and/or place the bc.php script into the API notifications section of BC's admin area.
This is what the plugin does. It checks all new orders. If any are found it then verifies that the order is paid in full, has a valid affiliate, and has not yet been tracked. If all checks are ok it then tracks the sale in PAP4 and writes a record in the BC order that it was tracked successful.
If you want to get your hands on this plugin send me a email and I will be happy to help you get it working.
18-Oct-2011 09:33 AM
I'm trying to figure out how to accomplish something for one of my customers. It's not exactly an "affiliate" system. However, the functionality would be really similar. I REALLY need to figure this out. So I'm hoping someone can a let me know whether this is possible or not.
Right now, my customer has a bunch of campaigns that they run. They have direct mail pieces that go out, online banner ads, emails, etc. Each medium has its own Google Analytics tracking URL (generated here: http://www.google.com/support/analytics/bin/answer.py?answer=55578). So when someone visits the website from a specific marketing medium, Google Analytics is able to track the visit.
Here's the problem though. It's great to know how many people visited the website from each medium. However, what they ultimately need to know is how many people filled out the contact form (i.e. inquired) AND came from one of the mediums. So if 10 people came to the website from a specific direct mail campaign, how many of those people also inquired through the inquiry form? Same with banner ads, emails, etc.
The report they want to see would show the specific campaign URL (the source / medium) and then how many visitors came to the website from that source / medium. And it would also show how many filled out the inquiry form. That way we could easily calculate the percentage of successful inquiry conversions, based on each specific advertising medium
I'm assuming something like this would involve a cookie be put on the site somehow / somewhere so the system would know that someone came from whatever source. But also, the inquiry form would need to capture something that reflects the source.
I really need some help with this. I posted something on LinkedIn but no one responded. I'm left high and dry right now. Any help would be appreciated. Thanks.
18-Oct-2011 10:46 AM
What you are looking to accomplish is very easy using PAP4. Have you looked at PAP4 yet? If not go to:
If you need help integrating your solution please let me know:
@3mdcom Can we set up a time to talk tomorrow afternoon? Where are you located?
19-Oct-2011 12:06 PM
I am located in the Netherlands but I work US (CST) time. Send me a email with your Skype info and lets try to schedule a time. Anytime after 11AM CST time is usually good for me.
Look forward to speaking with you.
Jason Miller - 3MD Communications LLC
14-Jan-2012 03:53 AM
I used your affiliate link and sent you an email. Thank you.
25-Jan-2012 07:59 AM
The affiliate links will NOT work properly if you do not use a seamless gateway. You'll have a fantastic site and no way to manage the affiliates. BC has definitely failed to deliver. Keep your site and go with Quality Unit. My husband built an amazing site and we almost tore it all down until I came to the forums and emailed Jason (see my recommendation below.) Save yourself the headaches. BC, you did NOT deliver on this!
I would highly recommend Jason. He worked on our site (www.organiclifeproducts.com) and did a phenomenal job. He produced great results, excellent communications and provided recommendations outside of the scope of what was required. He went above and beyond and I am extremely pleased with his services.
Check it out and see if it's a good solution for you. If you do go with PAP4, please use Jason's link so he can earn something for the time he spent developing the plugin.