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Installing Photoshop CS5 requires Adobe AIR to be installed

Mar 1, 2013 4:49 PM

Tags: #problem #downloading #photoshop.com

Hey Guys (I'm new so sorry if I do anything wrong here),

 

I just installed Windows 8, and while it was very confusing I accidently deleted all of my programmes (I got confused with what the Reset Tab was) and when I went to go and install Photoshop Trial, it's telling me I need to update Adobe AIR because It's not available to my system.

 

I've installed it before, the only change was from Windows 7 to Windows 8, and I've seen other people with Windows 8 use Photoshop CS5? Please Help!?

 

Message title was edited by: Brett N

 
Replies
  • Noel Carboni
    23,471 posts
    Dec 23, 2006
    Currently Being Moderated
    Mar 8, 2012 9:01 PM   in reply to DanFoxy

    You're saying you had trouble with the Windows 8 installation, and that's causing ongoing problems?

     

    Did you make a System Image backup of your Windows 7 system before installing Windows 8?  Please say you did.  It's really not a good idea to install a beta version of a new operating system without a safety net.

     

    Only thing I can think of, if you're not able to restore your prior system and start over, is to use the Creative Suite Cleaner Tool to remove all traces of Adobe software...

     

    http://www.adobe.com/support/contact/cscleanertool.html

     

    -Noel

     
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  • Noel Carboni
    23,471 posts
    Dec 23, 2006
    Currently Being Moderated
    Mar 8, 2012 9:10 PM   in reply to DanFoxy

    Did you try running the Creative Suite Cleaner Tool I suggested?  Then reinstall Photoshop.

     

    -Noel

     
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  • Noel Carboni
    23,471 posts
    Dec 23, 2006
    Currently Being Moderated
    Mar 8, 2012 9:28 PM   in reply to DanFoxy

    I can only guess the "Reset" operation removed something Adobe AIR (which assumedly was installed on your system before the Reset) needs.  That "Refresh/Reset" functionality is new to Windows 8 and I'm sorry to say I don't know how it works yet.

     

    Do you have Adobe AIR in your Programs and Features list?  If it is perhaps it would be as simple as just running a "Repair" install on it, specifically, or just removing it from there.

     

    -Noel

     
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    Mar 18, 2012 2:33 PM   in reply to DanFoxy

    ran into the same problem...to resolve, simply download "Adobe Air Installer" directly (google search > first link). Then download cs5 suite or individual program and should work.

     
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    Aug 25, 2012 6:57 PM   in reply to MNashaat

    Awesome advice!  That worked perfectly for me.

     
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  • Currently Being Moderated
    Feb 20, 2013 11:34 PM   in reply to DanFoxy

    Also, Check in the C Drive there should be a folder below the "windows" folder named "old.windows" All of your old program files should be there.

     
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