Although I have told Adobe several times that I can't import from a Nikon D700, I received an email today suggesting I change my Canon's USB settings!

I am very surprised and disappointed with Adobe's customer service!!

Customer Service phoned me today, left a message saying to phone them back. I phoned back, got put on hold for 5 minutes. Gave my case number to s

omeone then got disconnected. I phoned back, put on hold for 5 minutes, spoke to someone else who put me on hold to read the case no

tes then told me she did not know why anyone phoned me today and I would have to be put on hold again--after already on the phone--

at my expense-- for 13 minutes--for her to find out why Adobe phoned me today. Got disconnected again.

No idea why they phoned me. This is a shambles!

Most people can't change their conneciton method. This solution is ridicilous.  One thing I've noticed that I should mention again is for me one SD card imports without issues while I only seem to get these errors with my other SD card. The Panasonic imports fine but the Lexar imports only certain types of files and only after serveral attempts. I still think this is mainly a LR issue because other programs import the Lexar without issues.

It might be worth trying out different cards and see if you guys are still have the same problem.

Benjamin I did your test with my Nikon D90 using my Lexar card and my findings were the same as yours.

Part 1 works. Raw image was imported.

Part 2 failed. Raw image was imported, but Jpeg image was not imported.

I also tried video (.avi) which was imported.

Glad its not my 16gb card thats the problem afterall it seems.

Message was edited by: Keisersozze

Hi Ben,

seems to be the same issue on the iPad:

Part 1: Nex 5 --RAW--> iPad --RAW--> Lightroom 4 on my Mac: worked

Part 2: Nex 5 --RAW+jpeg--> iPad --RAW+jpeg--> Lightroom 4 on my Mac: failed ("no photos or videos were found to import")

Best regards,

Jens

Im not able to get my Raws through by using my card reader on my iMac either/ Canon 550D, .CR2 Files, Coming up as blanks, Updated to LR4.1 now getting this error??? Please Advise-

Many thanks, Ben!

I can confirm that the import works from the Nikon D700 importing as Raw only.

When using Lightroom 4, I can confirm that with my Nikon D700, I can import photos only if I have the Image Quality Setting set to NEF (RAW). This is found in the Shooting Menu, Image Quality Option.

Gary Walo, AIA, NCARB, LEED AP BD+C

nenonen@comcast.net

(904) 252-2494 personal cell

(904) 268-0088 fax

Hi Ben,

just tried the new Release Candidate and the issue seems to be resolved.

Nex 5 --RAW+jpeg--> iPad --RAW+jpeg--> Lightroom 4.1 (RC2): works

Thanks!

Jens

What setting have you selected in your Preferences for "Treat JPEG files next to raw files as separate photos"? It sounds as though you have it unchecked, which means that only the Raw half of a Raw+Jpeg 'pair' will be imported (Lightroom will know about the Jpeg, but just references it as a sidecar file to the Raw). You need it to be checked if you want to be able to see and process both halves of the pair.

I just imported 523 images with the RAW + Fine JPEG setting on my D700's selected. No issues, all photos imported. I feel the undocumented feature has been corrected.

Gary Walo

GRW Photography, Inc

(904) 252-2494

nenonen@comcast.net

Hi,

I cannot import raw files directly from 5D mkII to LR4.1 ([829322]). LR only offers to import the jpg files, but the raw files are not there. I have some pictures shoot in jpg, and some in raw (but not like jpg+raw)

Canon's software imports them without any problem.

So the workaround works (downloading with eos utility first), but this is not really convenient.

Any ideas?

Thanks!

I am reacting to your post without dooing any research. However just intuitively am wondering if this might work. I would test it on just a number of pics instead of thousands.

Try creating a new catalog from the missing lot. The try imprting from the new catalog to the old one.

Hope it works.

I removed the photos from the catalog after moving them to the new hard drive, so no, they're not showing up as images with question marks.

I moved them to a new hard drive, and them did a mass import so LR could see that drive and the files on it. LR seems to have imported all the folders, but only imported random smatterings of images. When I try Synchronize, it sees the images missing from the catalog, I click OK, it works and works, and then I get an error message saying no images or videos were found to import. Same thing happens when I use the Import button.

FYI, I did go into the Prefs and clear the cache.

I do have a Catalog backup, but it's six days old (I know, I know) and it won't suffice to re-load that and lose all the work I've done since.

First, Victoria, Thank you for your help :-)

I'm going to use one photo session (and its folder) as our example. Right now, LR shows the parent folder for this session, as well as the "Edited" subfolder. The "Captures" subfolder is missing entirely. When I attempt to Synchronize or Import, it does see the missing files. At first, after I uncheck the box about suspected duplicates, it shows 655 files to be imported. The PSDs and JPEGs (the edited images located in the Edited folder) are grayed out so I cannot select them, and only the CR2 files are checked.

All the XMP files were copied with the CR2 files onto the new hard drive, and I see them there in the folder using Finder.

Using catalog backup isn't a tenable route for me, as I'd lose all the work I've done in the past 6 days since backing up, and I have the working XMP files right here...I just need to figure out why LR doesn't want to play.

DG

I am using LR 4.2 on a Mac Pro, Lion OS.  When I connect memory cards from my canon P&S or canon DSLR and try to import, the import dialoque automatically selects the card as the source.  All looks fine in grid mode, but when I try to switch to the single image (loupe) mode, all I get is a TINY thumbnail - smaller than that shown in the grid mode.

A work-around for me is to go back to the source selection, click on the card, then click on the DCIM/folder that the images are in.  When I do this and then go to loupe mode I get full size images.  It seems like there are perhaps some thumbnails stored on the card the LR4 trys to open but cant - and it doesnt look in the proper folder to find the full-sized images.