Thanks for looking into the problem and confirming it is a bug. I cant seem to find the setting you refer to on my Canon 5D Mark III camera. Any clue where it might be located?
As to the 5D i tried changing it and it gave an error message" Error trying to connect tot he camera, check you r connections".
I disconnected the camera (removed the usb cable), closed the import window, changed the setting to PC connection, put the USB wire back in, clicked on import and it imported the images fine.
I then tried to check if that fixed it permanently. I closed LR4, removed the camera wire, took another picture, opened LR4, connected the camera and tried import and it gave teh same error as first reported.
Hope that helps.
I also have the same error message with my D90. This happened ever since I've used a different memory card, so that might be part of the problem. I know the card is good and the previews show up. After about 5 tries of closing both Lightroom and shutting down the camera it half-worked. It imported my Raw files but not my Jpegs.
Although I have told Adobe several times that I can't import from a Nikon D700, I received an email today suggesting I change my Canon's USB settings!
I am very surprised and disappointed with Adobe's customer service!!
Customer Service phoned me today, left a message saying to phone them back. I phoned back, got put on hold for 5 minutes. Gave my case number to s
omeone then got disconnected. I phoned back, put on hold for 5 minutes, spoke to someone else who put me on hold to read the case no
tes then told me she did not know why anyone phoned me today and I would have to be put on hold again--after already on the phone--
at my expense-- for 13 minutes--for her to find out why Adobe phoned me today. Got disconnected again.
No idea why they phoned me. This is a shambles!
I can't change the connection method on my iPad. The only workaround for me is a direct import from the camera. I hope you can provide a fix for this issue soon as the iPad is part of my workflow.
Most people can't change their conneciton method. This solution is ridicilous. One thing I've noticed that I should mention again is for me one SD card imports without issues while I only seem to get these errors with my other SD card. The Panasonic imports fine but the Lexar imports only certain types of files and only after serveral attempts. I still think this is mainly a LR issue because other programs import the Lexar without issues.
It might be worth trying out different cards and see if you guys are still have the same problem.
First, I apologize for the troubles folks have been having with customer service. To be clear, this is a bug, and we're working on fixing it. Since it's a bug, the best that customer service will be able to do is offer you a workaround. Two known workarounds are:
1. Copy the photos from the camera to your hard drive, and then import from the hard drive.
2. Import using a card reader, rather than connecting the camera directly.
These are methods that you can use until we have provided an actual fix for the issue.
Second, I had suggested that changing your camera's connection method (assuming your camera offers such an option) might make a difference. But in fact, I think I was wrong about that, and it won't make any difference either way. If anyone on this thread is willing to do a little testing for me, however, I do have something else I'd like you to try.
In my tests, the import from the camera only failed if the camera had been set to shoot raw+jpeg. So, try the following:
1. Format the memory card in the camera (after having copied the pictures off of it, of course).
2. Set your camera to shoot only raw (NOT raw+jpeg).
3. Take one photo.
4. Connect the camera to your computer, and attempt to import into Lightroom from the camera.
Does it work? If it does, then try switching it back:
1. Format the memory card in your camera (after having copied the pictures off of it).
2. Set your camera to shoot raw+jpeg.
3. Take one photo.
4. Connect the camera to your computer and attempt to import into Lightroom from the camera.
Does it fail again? If so, then your findings will corroborate my findings, and that will be very helpful for us in tracking down this issue.
Lastly, for folks who are experiencing problems importing from a connected iPad, I would caution you that it is entirely possible that that is a completely separate problem, and it might be a good idea to start a separate thread for that issue.
Benjamin I did your test with my Nikon D90 using my Lexar card and my findings were the same as yours.
Part 1 works. Raw image was imported.
Part 2 failed. Raw image was imported, but Jpeg image was not imported.
I also tried video (.avi) which was imported.
Glad its not my 16gb card thats the problem afterall it seems.
Message was edited by: Keisersozze
Thanks for the confirmation, that's very helpful! So, we are actively working on fixing this problem, and I'll update this thread as I get more info. In the meantime, have Kobayashi buy you a card reader.
seems to be the same issue on the iPad:
Part 1: Nex 5 --RAW--> iPad --RAW--> Lightroom 4 on my Mac: worked
Part 2: Nex 5 --RAW+jpeg--> iPad --RAW+jpeg--> Lightroom 4 on my Mac: failed ("no photos or videos were found to import")
I tried and i got some different results. This was with Canon 5D Mark III on a Mac pro running the latest Mac OS.
With a new open of LR I tried import a raw file and it worked.
Then withot closing LR i did the format, change setting and new photo and tried import Raw+L JPG and it worked.
Then i tried closing LR and did a clean test with a new (after format again) Raw + L Jpeg and it failed.
At this i am forced to close LR as import is greyed out now.
Then i did try to have one Raw file first and then Raw + JPG. Again i formatted the card before trying.
I got failure again.
Since i had dual cards, I setup the camera to record Raw to CF and L JPG to SD. The import worked fine but it imported the two images as two separate images instead of treating as Raw + JPG as it should be treated!
Looks like the problem is with RAW + JPG only.
Is there any benefit in LR to shoot RAW + JPG? Does the preview render faster if you have JPGs? If not atleast then i go to shooting RAW on CF and JPG on SD and remove the SD from the camera before importing. This way LR is not affected and i have JPG for the quick preview in iPad which is what i needed it for.
@ Jens: That's good to know, thank you for the info!
@ Sravan: Thanks for the confirmation. Regarding performance, if a camera jpeg is available, Lightroom will show you that while rendering its own previews, so there might be a slight perceptual difference in performance. But Lightroom renders its own previews regardless, so any performance differences are going to be pretty minor.
Nice to finally someone holding up their hand and admitting that there is a problem.
Just to ad some further info.
Some cams don't have the ability of recording RAW only. Likr my Fujifilm X10.
This is what happened just now. Reformatted the card. Connected the cam and on import I got the dreaded message "No photos... to import. In preferneces chaged the setting for LR to handle JPGs as separate files. Restarted LR. Swiched cam on and off and lo behold everything got imported.
Except that I don't really wish to have bot file format cluttering up my visible library.
I do hope this bug will get fixed really soon. Why can't the import code from LR3 be reused?
Import to LR 4.0 failes under Windows 7 64 Bit from SSD card and HDD. It woked first time last week with stop during the import process (processing of previws) but could restarted by mouse klick. Now LR freezes after switching to Catalogue page. Import of RAW (Panasonic/Leica) with converting to DNG.
Thanks to all for the confirmation.
@ SingerGeza: The Fuij X10 will shoot just raw, just jpeg, or raw+jpeg. See page 55 of your X10 user manual.
@ LJBlakbird: Sounds like a completely separate issue. I would suggest reinstalling. Please start a new thread if necessary.
@ drotto: Also sounds like a completely separate issue. Not sure what to suggest, would need more info. Try usual steps of throwing out preferences, uninstalling and reinstalling application, etc. Please start a new thread if necessary.
First of all, I stand corrected - one can shoot RAW only with the Fuji X10. Thanks Ben.
I can confirm that LR4 can import the RAW files directly from the cam. That would be good news except, I do actually like to have both RAW and JPG formats.
Also I've noticed - as expected - that in the absence of the JPGs the 1:1 preview generation does add a very noticable lag.
PS - as soon as I enabled RAW+JPG the import from the cam failed. However, when I turned RAW off and thus recorded JPG only it worked fine. Therefore it appears that the problem is caused by the two formats being present.
I am able to re-confirm that if LR4 has "treat JPGs as separate files..." turned on then it can do the import to the detriment of clarity within the catalog.
When using Lightroom 4, I can confirm that with my Nikon D700, I can import photos only if I have the Image Quality Setting set to NEF (RAW). This is found in the Shooting Menu, Image Quality Option.
Gary Walo, AIA, NCARB, LEED AP BD+C
(904) 252-2494 personal cell
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Still having problems unfortunately with RC2 using Nikon D90.
When set to Raw+jpg I only get Raw imports. If set to only Raw or only Jpeg formats(fine, normal, basic) files are imported without problem. I tried different sd cards after formating them again.
What setting have you selected in your Preferences for "Treat JPEG files next to raw files as separate photos"? It sounds as though you have it unchecked, which means that only the Raw half of a Raw+Jpeg 'pair' will be imported (Lightroom will know about the Jpeg, but just references it as a sidecar file to the Raw). You need it to be checked if you want to be able to see and process both halves of the pair.
I just imported 523 images with the RAW + Fine JPEG setting on my D700's selected. No issues, all photos imported. I feel the undocumented feature has been corrected.
GRW Photography, Inc
I cannot import raw files directly from 5D mkII to LR4.1 (). LR only offers to import the jpg files, but the raw files are not there. I have some pictures shoot in jpg, and some in raw (but not like jpg+raw)
Canon's software imports them without any problem.
So the workaround works (downloading with eos utility first), but this is not really convenient.
I have a hard drive reaching capacity. Before I realized I should have done this using LR, I used Finder to move roughly half the files (about 22,000) to a different drive. I then imported those files and folders into LR. Everything looked good, until I looked and saw anywhere from 1-250 files in the dozens of folders, when there should be more like 200-700 files in each folder. The files exist on the drive, but I can't get LR to import them.
I use the Synchronize function on a test folder, which indeed detects that there are hundreds of files to import, so I click OK. Synchronize does its thing for awhile, and then I get the error window "No photos or videos were found to import."
I click the Import button and direct it to the proper folder...I see the images checked that are missing from the catalog and need to be imported...I click Import. Import does its thing for awhile, and then I get the error window "No photos or videos were found to import."
FYI, I did go into the preferences and clear the cache.
The files are there; LR sees them; LR will not import them. What gives?
I am reacting to your post without dooing any research. However just intuitively am wondering if this might work. I would test it on just a number of pics instead of thousands.
Try creating a new catalog from the missing lot. The try imprting from the new catalog to the old one.
Hope it works.
I have a hard drive reaching capacity. Before I realized I should have done this using LR, I used Finder to move roughly half the files (about 22,000) to a different drive. I then imported those files and folders into LR.
Take a step back. You don't want to import them into LR as fresh photos. Since they're already in your catalog at the previous location, which should now have question marks against them, you now need to 'find missing folder' on those previous folders and point them to the new location. If you remove and reimport fresh, you'll lose all of your settings.
So look at the Folders panel and find the 'old' location of those photos. Are there question marks? If so, great. If not, why not - perhap they're still on the old drive.
Assuming there are question marks and all of your old settings are still attached to the old location, we're all set. You can remove the newly imported photos on the new drive, and then right-click on each of the old missing folders and find missing folder to the new drive.
If anything doesn't make sense, please ask. And back up your catalog first, just in case you make a mistake.
I removed the photos from the catalog after moving them to the new hard drive, so no, they're not showing up as images with question marks.
I moved them to a new hard drive, and them did a mass import so LR could see that drive and the files on it. LR seems to have imported all the folders, but only imported random smatterings of images. When I try Synchronize, it sees the images missing from the catalog, I click OK, it works and works, and then I get an error message saying no images or videos were found to import. Same thing happens when I use the Import button.
FYI, I did go into the Prefs and clear the cache.
I do have a Catalog backup, but it's six days old (I know, I know) and it won't suffice to re-load that and lose all the work I've done since.
Ok, when you go to Synchronize, check the Show Import Dialog checkbox - and then in the Import dialog, uncheck the Import Suspected Duplicates checkbox. Don't actually import them, but see if they become available at that point. If they do, the photos are still in the catalog but at a different location - which would be good news.
When you remove the photos from the catalog, you lose all of their settings and any work you've done on them. That's obviously bad news! I'm pleased to hear you have a catalog backup, as we may need it to rescue all of the metadata for the moved photos. The work you've done since - which photos does that affect? The moved ones or a different set?
First, Victoria, Thank you for your help :-)
I'm going to use one photo session (and its folder) as our example. Right now, LR shows the parent folder for this session, as well as the "Edited" subfolder. The "Captures" subfolder is missing entirely. When I attempt to Synchronize or Import, it does see the missing files. At first, after I uncheck the box about suspected duplicates, it shows 655 files to be imported. The PSDs and JPEGs (the edited images located in the Edited folder) are grayed out so I cannot select them, and only the CR2 files are checked.
All the XMP files were copied with the CR2 files onto the new hard drive, and I see them there in the folder using Finder.
Using catalog backup isn't a tenable route for me, as I'd lose all the work I've done in the past 6 days since backing up, and I have the working XMP files right here...I just need to figure out why LR doesn't want to play.
So with 'don't import suspected duplicates' checked, the CR2's are unavailable?
If so, write down one of the filenames. Go back to Library module, select All Photographs and then do a text search for that filename. If it thinks it's a duplicate, they're in the catalog somewhere, so it would be good to find them.
And then some screenshots would really help, as I'm getting muddled between your cases and 8 other similar cases I'm currently working on.
I am using LR 4.2 on a Mac Pro, Lion OS. When I connect memory cards from my canon P&S or canon DSLR and try to import, the import dialoque automatically selects the card as the source. All looks fine in grid mode, but when I try to switch to the single image (loupe) mode, all I get is a TINY thumbnail - smaller than that shown in the grid mode.
A work-around for me is to go back to the source selection, click on the card, then click on the DCIM/folder that the images are in. When I do this and then go to loupe mode I get full size images. It seems like there are perhaps some thumbnails stored on the card the LR4 trys to open but cant - and it doesnt look in the proper folder to find the full-sized images.
Hopefully this sheds some light:
Putting aside everything I said earlier, moving files and being LR not finding them. Here is something fresh that popped up, and I'm sure has to do with the overall problem I'm facing: I had a shoot this weekend, days after posting here. I saved some web-res images to a folder on my laptop's HD. LR doesn't see those web-res files until I Synchronize that folder. Now, with this new LR issue, when I click Synchronize Folder, it recognizes that there are files there, but then I get the same old error message, "No photos or videos were found to import." I can see the files there in my finder, and LR sees them there in the Synchronize window; but it just won't import them. When I try this using the Import button, I see the files, but they are grayed out and unselectable, even when I uncheck "Don't Import Suspected Duplicates." [AMENDMENT: I went back an unchecked the Don't Import Suspected Dupes box and saw that I was able to select and import the file that would not show up when I was using Synchronize. I clicked Import, and LR did indeed import the file, as it showed me in the Import window (you know, the temp folder it shows you for the files you recently imported, regardless of where they were imported to). However, when I navigate to the folder where the image should have been imported to, it is not there. In fact, I used Finder to search for that image, and it is nowhere to be found, either on my laptop, or my portable hard drive where it should be...this is making no sense whatsoever...]
To be clear, this is an incident that is independent (but related) to the issue I stated above, about moving folders to new hard drives and LR not recognizing them. I'm posting it because it's definitely related, and because this issue is happening without the whole "moving files to a new hard drive" snafu. This is happening with new files created with Photoshop and saved to my local HD, and LR seeing them but refusing to import them.
LR is failing me!!!
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