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Adobe Content Viewer (iPad) - "Please update your app"

Mar 12, 2012 4:10 PM

  Latest reply: TommesKoch, Aug 8, 2012 8:14 AM
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  • gtburg
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    100. gtburg,
    Apr 12, 2012 4:50 PM   in reply to Winston Barnard
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    What am I doing wrong? it still doesn't work... (when I say 'still doesn't work' I mean it's saying to update the content view app)

     

    I've deleted the app from the iPad and downloaded it again, I've deleted my folio from the folio builder, built a new one and reuploaded it again and still nothing.

     

    When I go back to the app store it tells me to update the content viewer app so I do that and still nothing

     

    I'm running v19 of the folio builder, not sure about the overlay creator. Do I need to update these tools again?

     

    How do I know what version of content viewer is installed?

     

    Thanks in advance for any help.

    G.

     
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  • gtburg
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    101. gtburg,
    Apr 12, 2012 5:16 PM   in reply to gtburg
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    I've tried a couple of other things but to no avail.

     

    1. Deleted the folio I've just created
    2. Uninstalled folio builder and folio producer tools from Indesign
    3. Uninstalled content viewer from the iPad
    4. Deleted content viewer from iTunes and resynced
    5. Reinstalled folio producer tools
    6. Reinstalled folio builder tools
    7. Reinstalled content viewer
    8. Built a new 1-page folio and uploaded

     

    Still the same message, 'Please update your app'

     

    grrr.

     

    Kids kept me up all night, it's Friday the 13th, the much anticipated app update comes out and isn't working (for me anyway)

     

    Thanks god for good coffee, roll on beer o'clock (I'm in Oz so it's closer for me than maybe a few others here)

     

    G.

     
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  • Bob Bringhurst
    3,415 posts
    May 29, 2007
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    102. Bob Bringhurst,
    Apr 12, 2012 5:39 PM   in reply to gtburg
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    Restart iPad?

     
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  • gtburg
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    103. gtburg,
    Apr 12, 2012 6:07 PM   in reply to Bob Bringhurst
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    Hi Bob,

     

    Forgot that bit, yes I've restarted it as well.

     
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  • gtburg
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    104. gtburg,
    Apr 12, 2012 7:18 PM   in reply to gtburg
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    Seems to be a problem with our iPad 2, I've tried it on our iPad 1 and it's working now... yay woohoo .

     

    Sorry for the run around.

     

    Cheers

    G.

     
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  • Greg_Kida
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    105. Greg_Kida,
    May 7, 2012 2:32 PM   in reply to gtburg
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    I'm have the the same issue on an iPad 3 (iOS 5.1) running Adobe Content Viewer (v2.4.0). The folio was created in InDesign 5.5 using Folio Builder 12.2.2.20120427.

     
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  • Bob Levine
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    106. Bob Levine,
    May 7, 2012 2:47 PM   in reply to Greg_Kida
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    You updated the tools. You have two choices, roll back to v19 or wait for Apple to approve the viewer.

     

     

     

    Bob

     
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  • bmoodyvid
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    107. bmoodyvid,
    May 8, 2012 9:52 AM   in reply to gtburg
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    I thought Adobe was going to put new practices in place so this would not happen again.......Bob didn't you tell us all this last time?

     
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  • Bob Bringhurst
    3,415 posts
    May 29, 2007
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    108. Bob Bringhurst,
    May 8, 2012 10:43 AM   in reply to bmoodyvid
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    Starting with v20, the code is in place. When v23 comes out, you should be able to publish the folio as v23, v22, v21, or v20 (but not earlier) if all goes according to plan. The current practice is still in place. You need to (1) uninstall and roll back to a previous version, (2) build a custom Adobe Content Viewer if you have a Pro or Enterprise account, or (3) wait until Apple approves the viewer.

     
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  • TommesKoch
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    109. TommesKoch,
    Aug 8, 2012 8:07 AM   in reply to Bob Bringhurst
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    Where is an actual list which viewer is approved and which one not?

     
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  • Bob Bringhurst
    3,415 posts
    May 29, 2007
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    110. Bob Bringhurst,
    Aug 8, 2012 8:12 AM   in reply to TommesKoch
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    http://forums.adobe.com/message/4495488

     
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  • Bob Levine
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    111. Bob Levine,
    Aug 8, 2012 8:12 AM   in reply to TommesKoch
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    http://forums.adobe.com/message/4604339#4604339

     

     

     

    The Android version is already available.

     

     

     

    Bob

     
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  • Johannes Eckert
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    112. Johannes Eckert,
    Aug 8, 2012 8:12 AM   in reply to TommesKoch
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    see here:

    http://forums.adobe.com/message/4604339#4604339

     

    and here:

    http://caniupdateadobedps.com/

     

    —Johannes

     
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  • TommesKoch
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    113. TommesKoch,
    Aug 8, 2012 8:14 AM   in reply to Johannes Eckert
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    @Bob, Bob, Johannes. Thanks a lot!

     
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