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After Effects CS5.5 - Lion: Crash on splash screen EXC_BAD_ACCESS (SIGABRT)

Mar 19, 2012 11:14 AM

So one day, out of the blue, After Effects stops wanting to open. The worst part is, I can't think of any changes that would have caused this.


I am running After Effects CS5.5 (10.5.1) on my MacBook Pro 13" (Early 2011), which is running Mac OSX Lion. Here is my system profile (with some sections omitted).


Just a few weeks ago, I began to consistently receive this message during the AE splash screen:

After Effects Alert


Last log message was: <140735295236448> <ASL.ResourceUtils.GetLanguageIDFromRegistry> <0> Unable to obtain the User 'Language' registry key at: Software\Adobe\After Effects\10.5.1\ Defaulting to 'en_US'.

Here is a crash log.


Any ideas?


First attempt


I figured maybe I had a bad preference file, so I cleared my prefs. Nothing changed aside from a modified error message:

After Effects Alert


Last log message was: <140735295236448> <DynamicLink> <5> 0x114ee8418

And a crash log.


Also, if I try opening AE again, after I cleared my prefs and opened it once, the error message returns to the "registry key" alert.


Second, third, fourth attempt


So I uninstalled and reinstalled After Effects about 3 times. No change. I used the latest download from Adobe, and the original Master Collection image: no difference.


Fifth attempt


I created a second admin account to see if this was an isolated issue. It isn't; same problem.


Sixth attempt


I thought about QuickTime, so I opened up System Prefs, and uninstalled Perian. I left the prefpane there though.

Also, I have the latest version of Java.


Seventh attempt (Added 19 March 2012)


I used the Adobe Creative Suite Cleaner Tool to wipe out my entire Adobe installation. I still have the same problem after a reinstall. I'm going to try installing AE on my external drive next. This is really frustrating. Has anyone experienced this issue and found a resolution?




Interestingly enough, all of the other Abobe CS5.5 apps I installed work fine:

  • Bridge
  • Photoshop
  • Illustrator
  • InDesign
  • Premiere Pro
  • OnLocation
  • Extension Manager


Added 1:54PM, 13 March 2012:

Also, opening up the render engine causes the same error message.

  • Currently Being Moderated
    Mar 20, 2012 6:25 PM   in reply to evan.bovie

    Looks like a crash while attempting to initialize plugins.


    Do you have any plugins installed for MediaCore/Premiere?

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  • Currently Being Moderated
    Mar 21, 2012 9:00 AM   in reply to evan.bovie

    This crash is caused by a corrupt UserWorkspace file.

    ~/Library/Preferences/Adobe/After Effects/10.5/ModifiedWorkspaces/UserWorkspace1.xml


    Take them all out and move them back until you find the corrupt file.

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  • Currently Being Moderated
    Apr 17, 2012 6:40 PM   in reply to ChrisProsser

    I just installed AE, have never used it, and am seeing it bail on startup with the same odd language registry key error. Please see my post on a related thread.


    Any luck here? Would be nice to get AE to boot so I could evaluate it.

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