Photoshop CS4 v11.0.2 winXP pro sp3
If one uses e.g. canvas size and chooses a smaller canvas, normally a panel appears 'the new canvas size is smaller, some clipping will occur, proceed or cancel. Likewise if you print something and its wider than the pagesize, you see a message panel appear, the image is larger..some clipping will occur, proceed/cancel.
These panels have ceased showing, but unless one clicks proceed or cancel on them, photoshop cannot progress,...not responding results. Trouble is you dont know if they have shown up but are hiding. Tried moving the image but it leaves a white space behind and the panel is not behind anyway, or under the main photoshop window.
If you launch e.g. word and print something, then minimise, often the panel then shows itself, from then on its ok ! Until one closes Photoshop then its back to its freezing ways next time after launch until refreshed with Msoft word printing, though that doesnt always resolve it.
It also freezes up when closing images using the X top right of image. I had thought I had spoted a trend to fall over on jpg images but not so I think now.
Tried for a full reinstall, no joy. updated video driver ATI radeon HD3450, the ATI driver wouldnt go on, couldnt find a suitable driver it said !... but the one from the Dell website did, turns out to be the same ! 1/12/2008 8.561.0.0 though ATI have a more recent one Feb 2010.
We also run Sophos antivirus.
has anyone experienced this and what was the solution ?
Are Photoshop and OS fully updated and have you performed the usual trouble-shooting routines (trashing prefs by keeping command-alt-shift/ctrl-alt-shift pressed while starting Photoshop, 3rd party plug-ins deactivation, system maintenance, font validation, etc.)?
Does turning off OpenGL in the Performance Preferences and restarting Photoshop have any bearing on the issue?
Didnt know about the ctrl alt del but holding those three down and d/clicking photoshop sees a panel appear but photoshop doesnt launch. The Open GL is not ticked anyway.no 3rd party plugins ever used.
As for system maintenance, defrag and checkdisc and memory test done.
What font validation routine should I run ? I havent installed any fonts on this PC for years and Pshop started acting up a few months ago.
v11.0.2 is latest version and we all have our PC's up to date by the IT support here. On that I'll ask but it happens as a matter of course.
CS4 and now CS5 both exhibit this fault, though CS2 is ok. On another PC, CS4 and CS5 also exhibit this fault.
On my PC it takes 2mins 7 secs for the panel to appear, click proceed or cancel and from then on the warning panels are immediate. On another PC they take 15 secs to appear, on both CS4 and CS5...thus not a video card issue.
I can't imagine it being a Microsoft update causing this else there would be an international outcry.
Something is delaying the warning panels from appearing immediately in CS4 and CS5, CS2 being ok..
This is frustrating.
Europe, Middle East and Africa