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trazoma
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Impossible to re install desktop version

Mar 14, 2012 11:51 AM

Tags: #adobe_story #reinstallation_problems

Win 7 64...

After uninstall for updating problems (a strange error of configuration parameters...) is impossible to reinstall Adobe Story because: "adobe Air is not installed" (chrome and FF10)

That is totally false!
I try to reinstall adobe air but I can't because it's already present, of course!

Thank you

513 Views   2 Replies   Latest reply: trazoma, Mar 15, 2012 3:57 AM
 
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  • Ratnesh-Kumar
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    1. Ratnesh-Kumar,
    Mar 15, 2012 12:38 AM   in reply to trazoma
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    Hi,

     

    Can you try downloading the installer from direct link : https://story.adobe.com/AIR/AdobeStory.air

    Download it and install by double clicking.

     

    Regards

    Ratnesh

     
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  • trazoma
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    2. trazoma,
    Mar 15, 2012 3:57 AM   in reply to trazoma
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    Thank you Ratnesh

     

    I tried but nothing the message is always the same...

     

    The problem is like this (for me in win 7-64 obviously):

    http://forums.adobe.com/message/4144231#4144231

     

    I thought: maybe Adobe Story installer try to find adobe air in the "program files" and not in "program file (x86)"

    Then

    I tried to start the Adobe AIR Application Installer.exe (C:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0) and open the "AdobeStory.air".

    Starting installation, good...What?!, Application already present!

    I look on directory:

    The uninstall procedure don't had deleted the directory "Adobe Story"!

     

    After manual deleting all works fine...

    Thank you

    Regards

    Luca

     
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