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Premiere Pro CS5.5 Crashes on launch. No splash screen.

Mar 18, 2012 3:07 PM

Tags: #no #crash #screen #splash

Whenever I try to open Premiere, it instantly crashes with a "Adobe Premiere Pro CS5.5 has stopped working" error. followed by "The application was unable to start correctly (0xc000001d)"


It has worked fine up until today.



Problem signature:

  Problem Event Name:          APPCRASH

  Application Name:          Adobe Premiere Pro.exe

  Application Version:

  Application Timestamp:          4d8a89e8

  Fault Module Name:          boost_threads.dll

  Fault Module Version:

  Fault Module Timestamp:          4d8a6f10

  Exception Code:          c000001d

  Exception Offset:          0000000000007585

  OS Version:          6.1.7600.

  Locale ID:          1033

  Additional Information 1:          14b2

  Additional Information 2:          14b225d25347330b53642776663f7d56

  Additional Information 3:          98ef

  Additional Information 4:          98effda6d2df897a43445b56e0c85eb9


Any ideas?

  • Currently Being Moderated
    Mar 18, 2012 3:50 PM   in reply to TCMulharin

    >worked fine up until today


    So... what has changed?


    More information needed for someone to help



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  • Currently Being Moderated
    Mar 18, 2012 4:46 PM   in reply to John T Smith

    Begin by installing the 5.5.2 update, and then answer all of the questions in the first post that John linked to.


    You can install Premiere Pro updates by opening Bridge or any other CS5.5 application and choosing Help > Updates.

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  • Currently Being Moderated
    Dec 11, 2012 1:52 AM   in reply to TCMulharin


    Did you find any solution?

    I´ve been working on a project two last days, the project have been freezed sometimes, but always been starting again after next startup. But now, it wont. I have updated to 5.5.2, but no change. I open the project, the timeline loads up, but then it shuts down.

    Premiere works with another project, but this project dont. Is it the project file? How can i save my timeline?

    Showing this error:


    Process:         Adobe Premiere Pro CS5.5 [1603]

    Path:            /Applications/Adobe Premiere Pro CS5.5/Adobe Premiere Pro Premiere Pro CS5.5

    Identifier:      com.adobe.AdobePremierePro

    Version:         5.5.2 (5.5.2)

    Code Type:       X86-64 (Native)

    Parent Process:  launchd [172]



    Date/Time:       2012-12-11 10:41:17.230 +0100

    OS Version:      Mac OS X 10.7.5 (11G63)

    Report Version:  9



    Interval Since Last Report:          377926 sec

    Crashes Since Last Report:           11

    Per-App Interval Since Last Report:  34 sec

    Per-App Crashes Since Last Report:   1

    Anonymous UUID:                      F669E2C6-CA16-446E-8F89-B358489735AC



    Crashed Thread:  0  Dispatch queue:



    Exception Type:  EXC_CRASH (SIGSEGV)

    Exception Codes: 0x0000000000000000, 0x0000000000000000



    Application Specific Information:

    objc[1603]: garbage collection is OFF

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  • Currently Being Moderated
    Dec 11, 2012 3:16 AM   in reply to caddy83

    The first thing to check is what is different about the project that works and the one that doesn't?  Is the source footage a different format or codec?  Do you have different, or more or less effects applied? 


    What was the last thing you did in the bad project before you saved it?


    Please answer as many questions from the following link as you can.  You've already answered the first 3:


    Adobe Forums: FAQ: What information should I provide when asking a question on this forum?



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