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rsscotti123
rsscotti123
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Adobe ExportPDF with a Mac-generated PDF failed 2x. What's wrong?

Mar 18, 2012 3:37 PM

Categories: Question / Need Help

I wanted to "test" ExportPDF before purchasing it.

 

My PDF, a rather simple brochure with mostly text and a few pictures, was generated by a Mac-person.

 

My two tries crashed and I also lost my free trial.

 

Any news from others along these lines?

851 Views   8 Replies   Latest reply: Dave Stromfeld, Apr 2, 2012 8:10 AM
 
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  • Dave Stromfeld
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    1. Dave Stromfeld,
    Mar 20, 2012 9:42 PM   in reply to rsscotti123
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    Hi, rsscotti.

    I'm sorry for the issue you're having. Can you share a copy of the PDF file with us here? We can take a look and see if we spot any issues. Please include in this form a link to this forum, so we have this additional context. Mac-generated PDF files should work file within our service.

    Dave

     
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  • rsscotti123
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    2. rsscotti123,
    Mar 21, 2012 2:11 AM   in reply to Dave Stromfeld
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    Here comes a copy of the PDF

    this is giving me troubles, Dave

     

    Many thanks, Rscotti

     

     

     

     

    In a message dated 3/21/2012 5:42:54 A.M. W. Europe Standard Time, 

    forums@adobe.com writes:

     

    Re:  Adobe ExportPDF with a Mac-generated PDF failed 2x. What's wrong? 

    created by Dave Stromfeld (http://forums.adobe.com/people/Dave+Stromfeld)

      in Adobe ExportPDF - View the full  discussion

    (http://forums.adobe.com/message/4279574#4279574)

     
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  • Dave Stromfeld
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    3. Dave Stromfeld,
    Mar 21, 2012 12:27 PM   in reply to rsscotti123
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    Hi, rsscotti.

    I don't see a submission you made using my form link above. I searched for the email address or name associated with your Adobe ID (which you used to post to this forum). Which name or email address did you use when sharing a copy of your file via the above form link?

    Dave

     
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  • rsscotti123
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    4. rsscotti123,
    Mar 23, 2012 8:18 AM   in reply to Dave Stromfeld
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    Hello Dave....sorry for any confusion. Here a trace of my submission

     

    From:[removed by moderator]
    Reply To:
    To:jive-2145954783-wwtl-2-2jq52@mail.forums.adobe.com

     

     

    It went out of my normal account with aol...as a reply directly back to the forum, I believe.

     

    Regards, Richard

     
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  • Dave Stromfeld
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    5. Dave Stromfeld,
    Mar 21, 2012 5:48 PM   in reply to rsscotti123
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    Richard,

    I also got errors when trying to convert your file. We'll take a look at it and see if we have any additional ideas.

    Dave

     
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  • rsscotti123
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    6. rsscotti123,
    Mar 22, 2012 3:59 AM   in reply to Dave Stromfeld
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    Thank you, Dave...At least I can now think

    I didn't do something wrong and there's an

    expert looking into the problem....

     

     

    In a message dated 3/22/2012 1:48:34 A.M. W. Europe Standard Time, 

    forums@adobe.com writes:

     

    Re:  Adobe ExportPDF with a Mac-generated PDF failed 2x. What's wrong? 

    created by Dave Stromfeld (http://forums.adobe.com/people/Dave+Stromfeld)

      in Adobe ExportPDF - View the full  discussion

    (http://forums.adobe.com/message/4281688#4281688)

     
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  • rsscotti123
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    7. rsscotti123,
    Apr 2, 2012 12:23 AM   in reply to Dave Stromfeld
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    Dear David and/ or other Adobe service members,

     

    My recent attempts to test the Adobe-PDF-Word converter before  purchasing

    it

    were not successful and I was happy when Dave Stomfeld got into the  action.

     

    To date I have not heard back with ay further suggestions for how to get 

    around problems

    with converting my Mac-generated PDF brochure...but am still very 

    interested in using

    the Adobe product.

     

    Please contact me so I can know what my further options are.

     

    Regards, Richard

     
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  • Dave Stromfeld
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    8. Dave Stromfeld,
    Apr 2, 2012 8:10 AM   in reply to rsscotti123
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    Hi, Richard.

    I don't have an update for you. I'm asking some of my technical team to look at this file.

    At this point, my guess would be that there's something about this particular file which doesn't seem to work well with our service. If most files you want to convert are similar, and created from the same source or workflow, then it's possible that our service may not be able to work with your files.

    If I find out more, I'll provide an update.

    Dave

     
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