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Q: How to generate log files of Extension Manager for troubleshooting?

Dec 12, 2012 8:05 PM

1. Create a file named "ExManLog.YES" in Extension Manager folder.

    Windows:

    1) Open command prompt as administrator;

    2) Change directory to "C:\Program File (x86)\Adobe\Adobe Extension Manager CS6"

    3) Run command

 

    echo > ExManLog.YES

 

    Mac:

    1) Open terminal;

    2) Change directory to"/Applications/Adobe Extension Manager CS6/Adobe Extension Manager CS6.app/Contents/MacOS";

    3) Run command

 

    sudo touch ExManLog.YES

 

2. Launch Extension Manager.

3. Extension Manager log files( *.log ) can be found in the following folder.

    Windows: "C:\Users\<UserName>\AppData\Roaming\Adobe\Extension Manager CS6\"

    Mac: "/Users/<UserName>/Library/Application Support/Adobe/Extension Manager CS6/"

 

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