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Rumbler63
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Where is purchased download?

Mar 19, 2012 10:17 PM

Jeff

 

Thanks but this standard answer did not help. Below are the steps I took:

 

Steps:

I went to adobe.com website

I signed in with my id & password

I selected country – Canada – now shows adobe.com/ca

The Canadian site does not show My Orders & then My Orders History

The My Orders only shows up with adobe.com US website

My purchase from January does not show up anywhere on any list.

When I’m in the My Adobe page I have more options.

Under My Products & Services I selected My Products.

No product is listed but I have the option to register my product.

If I select that page I have the option to Register Online or View Registrations

When I select View Registrations I get taken back to the My Adobe page

 

**

 

If I go through the Canadian website

Select Help

Download, installation and serial number support

I’m taken to the US page where I can go to Help & Support

I select Registration

I am back at the page where I have the option to Register Online or View Registrations

When I select View Registrations I get taken back to the My Adobe page

 

Thanks

Rumbler63

ps hope this gets posted properly :-)

 
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