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Flash Player crashes constantly in Firefox, IE and Chrome

Mar 20, 2012 11:20 AM

  Latest reply: tissuepapier, Sep 29, 2013 6:26 PM
Replies 1 2 3 Previous Next
  • Currently Being Moderated
    Apr 9, 2012 10:24 AM   in reply to Chris Campbell

    Dear Chris: I have attached, to bug report no. 3154705, i)dxDiag report and ii) new dump file.

    Also added a note on memory diagnostics coming up clean. This is per your request.

     

    Gambit, in another thread, fixed the issue by replacing his realtek audio card. Should I now try that approach, or you may find a workaround for me?

    --cheers

    --gajananam

     
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  • Chris Campbell
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    Apr 9, 2012 11:22 AM   in reply to Gajananam

    Thanks Gajananam

     
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  • Currently Being Moderated
    Apr 9, 2012 11:36 AM   in reply to android2112

    I've noticed this happening since the last update to Flash Player. This only happens on one of my PCs, not on all of them. I'm running the DirectX Debug Runtimes, which give the following output when running the plugin from Firefox:

     

    [3280] Direct3D9: :====> ENTER: DLLMAIN(6830d9a0): Process Attach: 00000cd0, tid=000012e4

    [3280] Direct3D9: :====> EXIT: DLLMAIN(6830d9a0): Process Attach: 00000cd0

    [3280] Direct3D9: (INFO) :Direct3D9 Debug Runtime selected.

    [3280] Direct3D9: (INFO) :======================= Hal HWVP device selected

    [3280] Direct3D9: (INFO) :HalDevice Driver Style b

    [3280] Direct3D9: :DoneExclusiveMode

    [3280] Direct3D9: (INFO) :Using FF to VS converter

    [3280] Direct3D9: (INFO) :Using FF to PS converter

    [3280] Direct3D9: (INFO) :Enabling multi-processor optimizations

    [3280] Direct3D9: (INFO) :DDI threading started

    [3280] Direct3D9: (ERROR) :Final Release for a device can only be called from the thread that the device was created from.

     

    When accessing the same page from Internet Explorer, this brings down the entire iexplore process (And there's no debug output through DebugView available).

     

    Looks like the new version of flash player is invoking undefined behaviour?

     
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  • Chris Campbell
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    Apr 9, 2012 3:16 PM   in reply to Evil_Steve

    Hi Steve,

    Would you be willing to open a new bug report on this over at bugbase.adobe.com?  We'll want a .dmp (from the IE crash) or Firefox crash ID if possible, along with a dxdiag report and steps to repro.  Do you know if this crash also occurs with the release directx runtime?

     
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  • Currently Being Moderated
    Apr 10, 2012 12:21 PM   in reply to Chris Campbell

    Hi Chris,

     

    I've added bug #3162242 as requested.

     

    Cheers,

    Steve

     
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  • Chris Campbell
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    Apr 10, 2012 12:34 PM   in reply to Evil_Steve

    Thank you Steve.

     
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  • Currently Being Moderated
    Apr 15, 2012 1:53 PM   in reply to Chris Campbell

    Dear Chris: The new release 11.2.202.233 also BSODs after 12 mins. Pleaes see the bug report no. 3166127. The dump file is attached.

     

    Does Adobe normally release a new version 2nd Fri. of every month? Shall I wait till May to test try again?

    --Cheers

    --gajananam

     
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  • Chris Campbell
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    Apr 20, 2012 5:10 PM   in reply to Gajananam

    We've got a new 11.3 beta 2 release that was made yesterday.  You might want to give that a try.  I'm going to contact Zhe and see what other blue screen bug he's referring too in your bug report.

     
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  • Currently Being Moderated
    Apr 20, 2012 7:30 PM   in reply to Chris Campbell

    Dear Chris: I would like to try the 11.3 beta. Where do I download it from?

    --gajananam

     
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  • Chris Campbell
    9,456 posts
    May 4, 2010
  • Currently Being Moderated
    Apr 22, 2012 6:14 AM   in reply to Chris Campbell

    Hi Chris,

     

    The v11.3 plugin for Firefox still crashes - although this time without any debug output from DebugView. Previously I would just get the FlashPlayer control showing "The Adobe Flash plugin has crashed. Send crash report", whereas now I get the standard Windows Problems and Solutions dialog opening with "Adobe Flash Player 11.3 r300 has stopped working" and then the "The Adobe Flash plugin has crashed. Send crash report" message.

     

    As before, the Release Direct3D runtimes do not show the problem. I've added a note to the bug report with this information.

     
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  • Currently Being Moderated
    Jun 9, 2012 8:48 AM   in reply to Evil_Steve

    Since version 11.2.202.18(was beta version) and the flash plugin crashes all browsers on my PC. whether the normal netscape dll or the IE ocx, testing with several webkit and gecko ones; the result is always the same KABOOM. It's obvious something has gone haywire with Adobe devs, precisely since the release of 2 versions (32 and 64bits). I've been trying with different versions and it appears only those releases with 2 editions have the problem; anything before those releases work perfectly fine, so please don't insult our intelligence with check your drivers etc and start cleaning up your mess, personally I've given up on future flash player plugins and I hope HTML5 kicks in faster especially in vid sites so we can get over this endless codswallop.

     

    XP SP2

     

    P.S. before telling me to check your antivirus and your hardware accel.; I'm a programmer I don't even have an antivirus, please don't tread there

     

    P.S.S I have arelatively old macbook with OSX 10.5.2 that I rarely used, just tested latest bollocks 11.3.xxx and same thing happens. When 2 completely different platforms suffer the exact problem from a plugin; then it doesn't take a lot of analytical thinking to know where the problem lies(glug glug)

     
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  • Chris Campbell
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    May 4, 2010
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    Jun 9, 2012 4:28 PM   in reply to KiloMkII

    Hi Orazio,

    As a programmer, I'm sure you're aware of the importance of reproducible steps.  If you'd like to see your issues addressed, please open a bug report at bugbase.adobe.com.  Include steps and system specifics required for us to reproduce this problem internally.  In addition, any crash dumps/logs you have would be helpful.  Here's a FAQ that describes in detail the information we'd like:

     

    How do I report a Flash Player crash to Adobe?

     

    Without these details and if we are unable to reproduce a crash internally, the likelyhood of it being fixed is reduced drastically.

     
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  • Currently Being Moderated
    Jun 10, 2012 11:41 AM   in reply to Chris Campbell

    Hello, and to everyone having this problem:

     

    Try this

     

    - In Chrome type about:plugins

     

    - Click the + next to details in the top right corner

     

    - scroll down to flash player and disable all of them except Pepper Flash version 11.2.31.144 (you may have 1 or 2 others.) Here's what it looks likeDisablingFlash.jpg

     

     

     

    I'm not sure how to do this in Firefox. Also, this may not fix everyones problems, however it worked for me so I thought I'd spread the word.

     
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  • Currently Being Moderated
    Jun 24, 2012 1:08 PM   in reply to android2112

    Having the exact same issue on my Windows 7 64Bit laptop.  Started happening a few weeks ago.

     

    Every single time I load my browser (Whether it is Chrome, Firefox, IE) I have my favorites set to boot up on each one, some of them have flash and as soon as the browser loads, Flash crashes.

     

    So very very frustrated right now. 

     

    I uninstall flash, reboot, reinstall, load browser, crash.

     

    Any updates on the crashes for Flash?  Is there anything I can do to get help on this from Adobe?

     

    TIA,

    Whiteice

     
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  • Currently Being Moderated
    Jun 24, 2012 1:42 PM   in reply to Whiteicedmstech

    Don’t count on help from Adobe. I never heard anything from them. Good luck!

     
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  • Currently Being Moderated
    Jul 31, 2012 7:20 AM   in reply to sniderrick3

    I have a miserable time with Flash as well. It crashes daily on my kids Vista machine, but last week I got a brand new Dell E6530 Windows 7 64. This machine is spanking new and has only Office and the main browsers on it, and Adobe X Standard. Flash crashes like crazy. I am on 11.3.300.268. Crashes like mad in FF, and to a lesser degree everywhere else. Funny thing is it also crashes on my Mac Book Air 2011, though not very often. These computers are brand new, unmolested, as delivered by Dell and Mac.

     

    Geesh, even if it is going to crash a lot, can you make it crash quickly rather than hang my browsers for 2 minutes everytime? At least it does not crash the browsers - they seem to recover to the Flash Crashed image just fine. I have a BSCs and have been writing code for 17 years - unhandled exceptions usually happen very quickly unless there is a stack overflow, race, or infinite loop.

     
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  • Currently Being Moderated
    Jul 31, 2012 8:31 AM   in reply to NikonD700User55

    I cannot say how angry I am that Adobe has screwed up my computer. I used to have a system on which I could watch Channel 4OD videos an hour long on firefox without a single holdup. Since attempting to upgrade Flash (after being prompted to do so on Youtube) I now I have to refresh every three minutes. I can't even get through a five minute Youtube video without it freezing. Flash version 11.3 didn't work at all and now version 10.3 runs as I described above. To find out by researching on the internet that Adobe KNEW that there were problems and still didn't warn me on the update page makes me incredibly angry.

    How about a warning on the update page in letters an inch high

     

    "WARNING, USING THIS UPDATE MIGHT SCREW UP YOUR COMPUTER AND WE HAVEN'T GOT A CLUE HOW TO FIX IT!!"

     

    Too late to get me back to a useable system but at least it might help others.

     
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  • Currently Being Moderated
    Jul 31, 2012 11:13 AM   in reply to Schneiderman93

    Dear Schneiderman93: How do I download pepper flash? I have a windows 7 64-bit machine, and about:plugins only shows shockwave flash and nothing else. Shockwave flash, of course, crashes ad infinitum.

    --regards

    --gajananam

     
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  • Chris Campbell
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    May 4, 2010
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    Jul 31, 2012 7:30 PM   in reply to Gajananam

    For those encountering problems, I apologize.  I'd recommend rolling back to a previous version if the latest update hasn't resolved your problems.

     

    How do I revert to a previous version of Flash Player?

     

    Thanks,

    Chris

     
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  • Currently Being Moderated
    Aug 2, 2012 9:06 AM   in reply to Chris Campbell

    Hey Chris, using pepper flash does help some (disable all other flash add ons). YOU have been great to try and find solutions. Thank you! Is Adobe not going to work on a fix to this problem? Doesn’t say much for the company. Anyway, thanks for your support!

     
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  • Currently Being Moderated
    Aug 2, 2012 9:30 AM   in reply to sniderrick3

    Dear Sniderrickk3: Where can I find this pepper flash? does it run on windows? Would like to try this.

    --regards

    --gajananam

     
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  • Currently Being Moderated
    Aug 2, 2012 10:16 AM   in reply to Gajananam

    Try this

     

     

    - In Chrome type “about:plugins” in the address bar (instead of www.)

     

     

    - Click the + next to details in the top right corner

     

     

    - scroll down to flash player and disable all of them except Pepper Flash (may be shortened to pep)  version 11.2.31.144 (you may have 1 or 2 others.) Here's what it looks like

     

     

     

     

    I'm not sure how to do this in Firefox. Also, this may not fix everyones problems, however it worked for me so I thought I'd spread the word.

     
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  • Currently Being Moderated
    Aug 2, 2012 10:17 AM   in reply to Gajananam

    Gajananam, if the last reply didn’t make sense, click on “view the complete discusssion” and scroll up till you find the post. good luck

     
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  • Currently Being Moderated
    Aug 2, 2012 11:12 AM   in reply to sniderrick3

    Dear Sniderrick3: Thanks; Mysteriously, I am able to find the "pepper flash" in my windows xp chrome, but not in my win 7 chrome at home. I was searching for this in Windows 7 in chrome. It said my Chrome is up-to-date but I cound not locate pepper flash. Will try again tonight.

    Does pepper flash completely solve the problem of crashes or just helps a little?

    --Thanks again for your help

    --gajananam

     
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  • Currently Being Moderated
    Aug 2, 2012 11:16 AM   in reply to Gajananam

    just helps some. Adobe doesn’t seem to want to fix the bugs in their flash program!

     
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  • Chris Campbell
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    May 4, 2010
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    Aug 2, 2012 4:32 PM   in reply to sniderrick3

    We definitely want to find and fix these crashes!  Any crash logs you can submit will help, or if you have reproducible steps I encourage you to take a minute and open a bug at bugbase.adobe.com.

     

    @gajananam - you might want to see if you have an update for Chrome available on your Win7 system.  I had to check mine, which prompted an update that allowed me to get the pepper build.

     
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  • Currently Being Moderated
    Aug 27, 2012 3:00 PM   in reply to Chris Campbell

    I'll put my 2 cents in. I've experienced these plugin lock-ups ever since a flash player patch over half a year ago. I can't remember any time flash had crashed prior to this.  I keep firefox, IE and the flash player up to date, constantly hoping these crashes will cease.

    One thing to note for myself is that the plugin doesnt crash on its own exactly, sometimes the audio goes (which somehow disables all of my audio), sometimes video will simply not load. It seems to be related to leaving the plugin active too long (my workstation is on almost 24/7). The short-term fix is usually to manually end the application in task manager, then restart the webpage. It may be conflicting with my drivers or my browser. I've tried updating both to no avail. My other systems with the same updates seem to have similar symptoms.

     
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  • Currently Being Moderated
    Sep 5, 2012 2:32 PM   in reply to bdave111

    My answer as of right now is to disable Adobe Flash in Firefox.

     

    With respect, you do not seem to have gotten it right for many months. This latest update is the worst of the worst. Firefox is almost unusable for any page that has Flash on it with this plugin enabled. The Flash seems to restart and restart every second or so and I'm constantly clicking.

     

    So, no thank you, Adobe. Perhaps HTML 5 standard will become more universal and make this buggy, crash-prone, resource-hogging, irritating piece of software obsolete.

     

    Regards,

     

    Alan Stancliff

     
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  • Chris Campbell
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    May 4, 2010
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    Sep 5, 2012 10:01 PM   in reply to AlanStancliff02

    @AlanStancliff02 - Did you try disabling Flash Player's Protected Mode (see the bottom of the FAQ linked below) to see if that helped in your case? 

     

    I'm sorry you're running into this, but having looked at the crash and hang statistics on Mozilla's crash stats site, the latest version of Flash Player appears to be more stable than the last (and MUCH better than the initial 11.3 release.)  We've still got issues that we're working on and we really depend on users like yourself that run into problems for information and bug reports.

     

    How do I troubleshoot Flash Player's protected mode for Firefox?

     
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  • Currently Being Moderated
    Sep 6, 2012 1:42 AM   in reply to Chris Campbell

    With respect, Chris, I don't use Real Player, haven't for years. It presented as many hassles as does Flash, and there were better alternatives. The rest of the suggestions are ineffective and do not address the problem.

     

    When I looked at the Mozilla Crash site link you provided, it really had no data on Flash and FF. It was rather generalized. I'm assuming you accidently provided me with an incorrect link.

     

    I disabled Flash, and I can't begin to tell you how much zippier and responsive FF is without it. I would be happy to send you lots of details about my specifics, but I would have to charge you for it. I'm a very busy person, and being a senior, my energy is limited. If Adobe wishes Flash to continue to be ubiquitous in the market, it needs to rely on paid bug tracking rather than allowing its users to be unpaid beta testers.

     

    So much of Adobe's software is excellent, and Flash used to be. However, it is turning into a turkey in its old age, and I suspect that in a few years, HTML-5 will make it irrelevant. The more cynical side of me suspects that's what the beancounters at Adobe think too.

     

    Regards,

    Alan

     
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  • Chris Campbell
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    Sep 6, 2012 2:46 PM   in reply to AlanStancliff02

    @AlanStancliff02 - That FAQ is a bit loaded with suggestions, but what I was trying to get at was disabling protected mode (which is listed at the bottom of the page).

     

    If your happier with Flash Player not installed, then by all means be happy   We'll continue to try and improve the stability and performance of the Player and maybe someday you'll give it another try.

     
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  • Currently Being Moderated
    Sep 7, 2012 12:47 PM   in reply to Chris Campbell

    Dear Adobe,

     

    Please STOP blaming hardware or operating systems for something that is CLEARLY an issue with the latest update and FIX IT. This happens all the time in this industry, it's the same old "well , it works fine on our machines so it MUST work fine for everyone" routine every software company out there does when they break something and refuse to admit they are at fault. JUST FIX THE *** DA** PROBLEM! You wanna know how I know it is ADOBE'S fault? SImple, Internet Explorer, firefox and chrome ALL worked fine BEFORE the update, NOW AFTER THE UPDATE any site that requires flash CRASHES regardless of the browser used . its a simple case of 1 + 1 = 2 . Stop pointing the fingers and FIX IT.

     
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  • Currently Being Moderated
    Sep 11, 2012 4:33 AM   in reply to AthlonJedi

    Yes it crashes on all computers in my company and at home and at my friends. It is the worst software on the market. And this happends too much time. It is almost a year when this problems starts and still going. Almost 5 times per week. So many computers with the same problems so that can't be hardware and can't be operating system it is Flash player.

    I hope someone will make something else, which works so I don't need to use flash player anymore.

     
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  • Currently Being Moderated
    Sep 11, 2012 4:27 PM   in reply to Blisk1

    Hello Chris,

     

    I haven't been back for a almost a week, because I decided to try to disable the protected mode and reenable Flash. So I can run Flash if I'm willing to put up with monstrous gapping holes in my security.

     

    It has been working without problem after doing that. You seem like a very nice fellow who is in an unenviable position. Maybe you can't approach the decision makers. Let's look at what has happened:

    1. Adobe gets lots of criticism because Flash, a ubiquitous piece of software, is an open door for all kinds of nasties to take over the computer without any participation on the part of the owner, other than visiting an infected web page.
    2. Adobe doesn't like the PR nightmare and rushes out a fix.
    3. The fix cripples people's browsers and causes multiple problems.
    4. Adobe's reaction is PR, finger-pointing, and another fix, along with having some poor and dutiful soul appointed to mollify angry customers, while suggesting the problem lies elsewhere.
    5. Then Adobe rushes out another half-baked fix, and then there are more problems
    6. Step 4 and 5 get caught up into an endless loop

     

    This is in the context of the rapid adoption of HTML5, which has a far more elegant (and free) player.

     

    Somehow, the cynic in me suspects that Adobe thinks it's cheaper and more effective to engage in minimal efforts of step 3 and 4 than to definitively reengineer a piece of proprietary software that open-source software threatens to make obsolete over the next year or so.

     

    So what about the zhlub like me who decides to "deactivate" the security and gets whammed by a nasty? Well, that's capitalism for you, huh?

     

    Meanwhile, Adobe seems to be creating a lot of bad will, judging by the previous several pages of this thread. This is too bad, because Adobe has some great software that it sells. But it looks to me like the two free pieces of software, Acrobat Reader and Flash, are pieces of crap.

     

    Chris, in case there's anyone at Adobe with decision-making power who might care, why don't you just print off this thread and plop it into a spreadsheet and plop it into the computer of the corporate bean counters?

     

    Regards,

    Alan

     
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  • Currently Being Moderated
    Sep 12, 2012 12:02 PM   in reply to AthlonJedi

    I agree with you! Ever since the latest version 11.4 came out I've been having problems with Flash Player crashing. It was working fine before that. I've tried uninstalling and reinstalling many times in the past week to no avail. It is SOOOOOO annoying to keep seeing that box popping up saying "Adobe Flash Player 11.4 r402 has stopped working" over and over again! Can't someone just fix the problem?!

     
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  • Currently Being Moderated
    Sep 12, 2012 1:57 PM   in reply to sunmoonstars117

    Dear Sunmoonstars117: For some inexplicable reason (perhaps Chris may be able to explain this), version 11.4.402.265 in FF 15.0.1 works longer, i.e., more stable than all the previous versions in FF, which crashed within 5 mins. This may be because of the netstream issue thay fixed in 11.4.402.265, so it helped in my hp pavilion elite.

    This is different from your experience in IE. Something that get fixed in 11.4.402.265 helps FF  but hurts IE. Nevertheless, no version so far has worked without crashing on FF in hp pavilion elite.

    --regards

    --gajananam

    --regards

    --ram

     
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  • Currently Being Moderated
    Sep 12, 2012 2:00 PM   in reply to Gajananam

    keeps crashing in Firefox browser...excuses starting to get real old - especially since i consistently buy Adobe software for design purposes...

     

    please fix the issue. thanks.

     
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  • Chris Campbell
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    Sep 14, 2012 5:50 PM   in reply to ugotbawlz

    We're continuing to work on trying to improve the stability and performance of Flash Player with protected mode enabled in Firefox.  If you're crashing, try installing Firefox 16 (http://www.mozilla.org/en-US/firefox/beta/) and see if the crash reproduces.  If it does, be sure to submit the crash log.

     
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  • Currently Being Moderated
    Sep 14, 2012 10:09 PM   in reply to Chris Campbell

    Chris, you write:

    We're continuing to work on trying to improve the stability and performance of Flash Player with protected mode enabled in Firefox.  If you're crashing, try installing Firefox 16 (http://www.mozilla.org/en-US/firefox/beta/) and see if the crash reproduces.  If it does, be sure to submit the crash log.

    With respect, do you know for a fact that Adobe engineers have worked specifically with Firefox 16 (beta software)? Or are you stabbing in the dark for a maybe-it-will-work suggestion?

     

    If you know specifically that Adobe Flash programmers have made remediation changes that improve its performance with FF 16 (again, beta software), what are those changes? Why is Flash with protected mode enabled more reliable in FF 16? What's missing from FF 15? For that matter, what's missing from any Windows OS, Mac OS, or Linux OS that makes Flash so bloody unreliable?

     

    The reason I ask is that if you want people to download FF16 and try again, then send you logs, you've got to give us more information than just a hunch. People lose patience with those types of mollification efforts, you know.

     

    Please be specific about what you know, or concede it's nothing more than a suggestion for which you have no other basis than faith in Adobe's good intentions regarding Flash. I don't mean to be hard on you personally, but look at this thread and you'll see the market is about to get really hard on Adobe. The longer this goes on, the more Adobe loses community good will, and the more credibility Adobe loses.

     

    Thank you.

     

    Regards,

    Alan

     
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