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monostore
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Sent files cannot be opened

Mar 21, 2012 3:40 AM

I have recently opened a Send Now accoint and I have started to send PDF files to customers. I am getting emails back from them saying they cannot open my sent files..?

 

Seems to be related to securtiy settings..?

 

I have no idea what to do here... any advice or assistance greatly appreciated

 

Regards

 

Paul

 
Replies
  • David Kastendick
    3,226 posts
    Apr 7, 2010
    Currently Being Moderated
    Mar 21, 2012 2:14 PM   in reply to monostore

    Good day Paul,

     

    Are your recipients unable to download the file or unable to open them after they've downloaded the files?

     

    Hopefully we can get this resolved for you!

     

    Kind regards,

    David

    Adobe Systems

     
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  • David Kastendick
    3,226 posts
    Apr 7, 2010
    Currently Being Moderated
    Mar 21, 2012 3:06 PM   in reply to monostore

    Good day Paul,

     

    The problem doesn't appear to be on your end or with SendNow, but with the specific PDF files.  Have you added any document-level security to your files, such as a password required to open the file?

     

    Kind regards,

    David

    Adobe Systems

     
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  • David Kastendick
    3,226 posts
    Apr 7, 2010
    Currently Being Moderated
    Mar 21, 2012 3:49 PM   in reply to monostore

    Good day Paul,

     

    I was able to download and open the file you shared via SendNow (your receipt from the Adobe Store).

     

    The issue would appear to be on your recipient's end.

     

    Could you ask them for specifics about any error messages they may be receiving when they try to open your files?

     

    Hopefully we can provide them with a solution.

     

    Kind regards,

    David

    Adobe Systems

     
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