Adobe Community: Mouse not working when importing timeline from premiere

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1. John T Smith,

Mar 22, 2012 4:58 PM in reply to stevebrenner

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Operating System... brand/model mouse... exact mouse driver

With more informatoin, someone may be able to help

Right now, you've said you have a loaf of bread that doesn't taste good... but nobody knows if it is white bread, wheat bread, or bread made from seeds off a chicken coop floor

>Using the tab or enter keys also does not work

OK... you MAY have more than just a mouse problem

More information needed for someone to help

-http://forums.adobe.com/message/4200840

-http://forums.adobe.com/thread/416679

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2. Stan Jones,

Mar 22, 2012 7:52 PM in reply to stevebrenner

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Sometimes I can tab from one selection to the next and get by, but with this particular operation, I can only close the window with the mouse.

This is almost always a video driver. See John's info, and look at both video and mouse drivers.

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3. stevebrenner,

Mar 23, 2012 12:19 PM in reply to Stan Jones

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Windows 7 Ulitmate 64bit ATI Radeon 4850

ATI Radeon HD4800 Driver 8.681.0.0 was updated to 8.950.0.0 = no improvement

HID compliant mouse driver 6.1.7600.16385 disabled that and loaded logitech HID driver 5.33.0.0 = no improvement

Same problem with microsoft usb mouse or logitech wireless mouse.

This is a serious problem because it forces me to export media from premiere in order to import to Encore,

which with AVCHD media takes hours on my system (and probably introduces one more generational loss).

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4. Stan Jones,

Mar 23, 2012 7:47 PM in reply to stevebrenner

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Hmmm.

Here is a previous thread with what I think is a similar issue:

http://forums.adobe.com/thread/958942?tstart=0

The symptom was not being able to click off various windows (i.e. can't answer yes/no, but can exit using "escape"). Is that what you are seeing?

Has operation been normal previously with this same video card?

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5. stevebrenner,

Mar 23, 2012 8:44 PM in reply to Stan Jones

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Hi Stan,

It's not totally consistent between pop-up windows. Sometimes I can tab from one selection to the next, other times not.

Sometimes the only thing I can do with the mouse is exit the window. I noticed today that when I bring up the character

window and try to change character color, I can not change the color on the color chart; no response from mouse click.

I haven't tried reinstalling encore [update - I did reinstall, no luck].

I have a feeling I've had this problem for quite awhile, but now while working with the avchd format I really need to

import directly from the premiere project file, so that has been a game stopper. Right now I've taken the project

over to a lower powered mac and am finishing it there.

Maybe I should try finding another mouse driver [update - I found a third mouse driver and reinstalled, no luck]

Thanks,

Steve

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6. Bill Hunt,

Mar 27, 2012 10:30 AM in reply to stevebrenner

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Steve,

What is your display resolution and frequency/refresh set to?

Is that the native rez and frequency for your monitor?

Good luck,

Hunt

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7. Hans_WhyNot,

Apr 10, 2012 3:58 AM in reply to stevebrenner

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Same problem with me. Turned out that screen resolution and setting of large icons was the problem. Everything put to standard/native solved this. But now I have very small menus, not nice for my old eyes...

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8. Stan Jones,

Apr 10, 2012 4:10 AM in reply to Hans_WhyNot

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Thanks for reporting this. What is the native resolution and physical size of the monitor.

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9. Hans_WhyNot,

Apr 10, 2012 9:45 AM in reply to Stan Jones

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Hi Stan,

In fact I have this problem with several dialogues of Encore. E.g. in the preview window the buttons don’t work either. Native resolution is 1920x1200 on a Nvideo Quatro 1600M when I set the icons to 150% (100 and 125% are working). Installed the latest drivers.

Best regards,

Dr. Ir. J.C. (Hans) Hubers

Associate professor

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10. Stan Jones,

Apr 10, 2012 7:38 AM in reply to Hans_WhyNot

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Thanks.

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11. Hans_WhyNot,

Apr 10, 2012 7:46 AM in reply to Stan Jones

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Is there a way to change my message above? I thought I answered to an e-mail, but it turns out that now all my personal credentials are in a message on the Internet. Afraid for spam...

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12. Stan Jones,

Apr 10, 2012 10:00 AM in reply to Hans_WhyNot

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Jeff Bellune, our friendly and hard-working neighborhood moderator, dropped by and cleaned up your message....

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13. stevebrenner,

Apr 10, 2012 10:50 AM in reply to Hans_WhyNot

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Wow, I would have never thought of that.

It fixed my mouse problem too.

I've only seen this problem with Adobe apps.

They should know about this fix since it kind of narrows down the parameters for troubleshooting.

Thanks,

Steve

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14. Bill Hunt,

Apr 10, 2012 11:26 AM in reply to Hans_WhyNot

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Similar has been reported with dialog boxes in Photoshop too.

Glad that you got it fixed. Do not know what it is, about the 150%, that messes things up.

Good luck,

Hunt

PS - I also reported the "Personal Information" to Adobe, so it should all get cleaned up soon.

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15. Stan Jones,

Apr 10, 2012 11:27 AM in reply to stevebrenner

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I suggest filing a bug report:

bug report form

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16. Hans_WhyNot,

Apr 10, 2012 2:35 PM in reply to Stan Jones

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OK filled in the bug report. Indeed some time ago I had problems with my mouse in Photoshop too. Maybe a general thing.

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17. Kallaballe,

Apr 17, 2012 8:05 AM in reply to stevebrenner

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Hello, I just had a problem similar to this: lines appearing everyehere, somestimes the brushdots didnt appear at all, the first line a drew = nothing, second line drew = first line. It was really wierd.

I tried almost everything, from re-installing PS, Going back to vanilla settings, reistalling mouse drivers. But nothing of that worked.

BUT I FINALLY I FOUND A SOLUTION! and it was so easy and obvius that i behind it.

All I had to do was to update my graphicscard driver! Yeah...

I hope it works for you to.

best of luck.

Update NVIDIA driver: http://www.nvidia.com/Download/Scansg.aspx?lang=en-us

Or

Update ATI driver: http://sites.amd.com/us/game/downloads/Pages/downloads.aspx

(If you have the latest driver allready, just re.istall them).

P.S. sorry if my english was a little bad.

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Mouse not working when importing timeline from premiere

Mar 22, 2012 4:17 PM

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