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Mrs Boer
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I cannot sign in to Adobe Photoshop CS6

Mar 28, 2012 4:39 PM

Tags: #beta #adobe_photoshop_cs6 #ashinst

I cannot sign in to Adobe Photoshop. I have installed it twice, restarted my pc a couple of time but every time I come to the sign in， the busy icon at the bottom of the sign in screen runs and the sign in form greys out a little, but no sign in text box appears. It just comes up with an error to say that my clock is set wrong and that my permanent-on internet is not on.

10276 Views   30 Replies   Latest reply: Justbreathe24, Apr 15, 2012 2:19 PM
 
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  • Pragya Kandari
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    1. Pragya Kandari,
    Mar 22, 2012 10:03 PM   in reply to Mrs Boer
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    Hello,

     

    Please check wheather your system clock has the correct date set. If not, then please set the correct Date/Time.

     

    Workaround: To proceed with the installation, Click on the 'Connect Later' Button on the bottom of the black error scrim. This would help you to complete Installation.

     

    Regards

    Pragya

     
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  • Mrs Boer
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    2. Mrs Boer,
    Mar 22, 2012 10:14 PM   in reply to Pragya Kandari
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    Hi Pragya

     

    No, I have it installed, it's just that when I want to use PS it asks me to sign in and then the trouble begins. I have already synced my pc on the Internet.

     

    Michael

     
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  • Pragya Kandari
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    3. Pragya Kandari,
    Mar 22, 2012 11:28 PM   in reply to Mrs Boer
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    Hello,

    Please share your system info and provide the following logs:


    oobelib log, amt3 log and PDapp log .
    You can find them at the following locations:


    Mac:
    oobelib log and amt3 log at /tmp
    PDapp log at /Users/<User_name>/Library/Logs

     

    Win:

    \Users\[username]\AppData\Local\Temp


    This would help us in resolving the issue.

    You can either attach it here on the forum Or mailto:pkandari@adobe.com

     

    Regards,

    Pragya

     
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  • Nitin_Bansal
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    4. Nitin_Bansal,
    Jul 18, 2012 12:40 AM   in reply to Mrs Boer
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    Hello Michael,

     

    We can have a remote Adobe Connect meeting session to look into the issue & resolve it quickly. Please let me know of convinient time (with time zone).

     

    Thanks, Nitin

     
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  • Mrs Boer
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    5. Mrs Boer,
    Mar 23, 2012 3:09 AM   in reply to Pragya Kandari
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  • Nitin_Bansal
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    6. Nitin_Bansal,
    Jul 18, 2012 1:56 AM   in reply to Mrs Boer
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    Hello Michael,

     

    It looks like you tried to attach lof files, but they din't got attached as forum does not support attachments. Can you send in the log to me directly.

    Also would it be possible for you to join in for a Connect meeting session. We would look into the issue remotely.

     

    Thanks, Nitin

     
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  • Mrs Boer
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    7. Mrs Boer,
    Mar 23, 2012 8:09 AM   in reply to Nitin_Bansal
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    Hi

     

    Actually dont worry. I tried the beta without internet and now it works.

    Putting off the internet was all that was needed

     

    Thanks

     
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  • Pete.Green
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    8. Pete.Green,
    Mar 23, 2012 12:05 PM   in reply to Mrs Boer
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    Mrs Boer,

     

    You will only be able to use the beta for 7 days without internet connection and successful completion of the Adobe ID verification.

     

    All Experiencing this issue. Please try these steps.

     

    Let's see what we can see here:

     

    1. Try going into a web browser and connecting to both of these addresses:

     

    https://www.adobe.com/

     

    https://www.acrobat.com/

     

    Let us know if you can get to those ok! Testing firewall functionality with Adobe.com addresses.

     

     

    After that, please let us know the results of clicking these links in succession

     

    2. Try going into a web browser and connecting first to

     

    https://ims-na1.adobelogin.com/

     

    and secondly to:

     

    https://ims-na1.adobelogin.com/status

     

    Let us know what you see, or if you get errors.

     

    Thanks!

     
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  • AdamZ1977
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    9. AdamZ1977,
    Mar 23, 2012 2:29 PM   in reply to Pete.Green
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    https://ims-na1.adobelogin.com/status

    Returns:

    HTTP Status 404 - /status

    type Status report

    message /status

    description The requested resource (/status) is not available.

    JBoss Web/2.1.2.GA

     

    https://ims-na1.adobelogin.com/

    Returns a blank page.

     

    Adobe.com and Acrobat.com work fine.

     

    Also see: http://forums.adobe.com/message/4287055#4287055

     
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  • Pete.Green
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    10. Pete.Green,
    Mar 23, 2012 6:15 PM   in reply to Mrs Boer
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    Thanks for the response AdamZ1977...It looks like you were running into a different issue..

     

    I'm still looking to hear back from the Original Posters with this issue with their results of accessing the pages.

     
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  • wilinsky48
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    11. wilinsky48,
    Mar 23, 2012 6:28 PM   in reply to Pete.Green
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    PS-Peteg

     

    I have the same problem. Bridge works but PS gives messages like the original poster had. No problem accessing the first two adobe.com addresses. Under #2, the first results in a blank screen and the second says status unavailable.  Hope that helps.

     

    Wilinsky48

     
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  • Mrs Boer
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    12. Mrs Boer,
    Mar 23, 2012 8:30 PM   in reply to Pete.Green
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    Hi Wilinsky48

     

    I have tried to log into these two sites. The first  one gives me a blank page and the second one gives me a 404 error. I would just like to say that I am using PS CS6 but I still cannot successfully sign in. After swtiching off my internet and then clicking on Photoshop 6 allowed me to use photoshop but it still wants me to sign in. The diffference is now I get a sign in screen and I can type in my log in details but as of 10 minutes ago the sign in sceen is still trying to log in. I suppose the time out is set at infinity.

     

    Mrs Boer

     
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  • Mrs Boer
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    13. Mrs Boer,
    Mar 23, 2012 8:36 PM   in reply to Pete.Green
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    Hi PS-Peteg

     

    I can access both Adobe.com and Acrobat.com but cannot access the log in sites. I can use PS6 after putting off the internet and can sign in but the sign in is not succesful as in it just is constantly trying log in and the busy icon/gif is constantly running but no success.

     

    Just to give you some system info: I am on the internet behind the great firewall in China, Use Windows 7 Ultimate, have 4GB ram, 2.8GHz AMD Athlon 32bit OS using Mozilla Firefox

     
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  • Ashutosh.Nigam
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    14. Ashutosh.Nigam,
    Mar 27, 2012 11:37 AM   in reply to Mrs Boer
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    Hi All,

     

    Please follow the instructions mentioned in kb doc:

    http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivat ion-products.html#id_78979

     

    Do let us know if issue still persists.

     

    Regards,

    Ashutosh

     
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  • Ashutosh.Nigam
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    15. Ashutosh.Nigam,
    Mar 26, 2012 4:53 AM   in reply to Mrs Boer
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    Hi All,

     

    Please follow the instructions mentioned in kb doc:

    http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivat ion-products.html#id_78979

     

    Do let us know if issue still persists.

     

    Regards,

    Ashutosh

     
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  • wilinsky48
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    16. wilinsky48,
    Mar 26, 2012 8:12 AM   in reply to Ashutosh.Nigam
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    Hi Ashutosh,

     

    I cannot ping <activate.adobe.com> nor <practivate.adobe.com>, but no problem with <adobe.com>. At home this failed even when my firewall was turned off. At work, I am not even the administrator of my own computer, and need an IT guy to come to my office in order to remove an unwanted icon from my desktop!  So I can't do anything there.

     

    At home comcast is my service provider, and I don't believe I am using a proxy. At least I haven't designated one in my browser.

     

    I originally ignored the activation, and tried the beta for one day, then uninstalled it thinking that there would be a fix later. Now I get the messsage that my trial period has expired, even though it has been less than a week since I downloaded it. Seems like I'm out of luck and won't be able to test it out. Nevertheless, I need to figure out what went wrong with the activation or I won't be able to install CS6 if I buy it. So thanks for directing me to the problem. I am still working on figuring out why I can't ping the activation site. I will assume that once I can successfully ping the activate address, I would be able to activate the beta if I could install it and access the activation screen.

     

    Cheers,

    Paul

     
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  • wilinsky48
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    17. wilinsky48,
    Mar 26, 2012 9:53 AM   in reply to Ashutosh.Nigam
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    Hi Ashutosh,

     

    Some additional information: At work I ran tracert on both adobe.com and activate.adobe.com. In both cases there is a timeout at the last jump, from 216.55.12.22 to the Adobe addresses. In the case of the adobe.com address, after a single time out, contact is made. In the case of activate.adobe.com, there are repeated times out, then failure. Maybe this can help troubleshoot? It doesn't seem to me that this could be caused by any proxy server or the hosts file, but then I'm no expert.

     

    Cheers,

    Paul

     
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  • Pete.Green
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    18. Pete.Green,
    Mar 26, 2012 11:04 AM   in reply to Mrs Boer
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    Wilinsky48 and Mrs Boer,

     

    Do either of you have an edited hosts file that might be doing some redirection of Adobe (or other) ip addresses?

     

    Hosts file can be found in:

    \windows\system32\drivers\etc\

    %systemroot%\system32\drivers\etc\

     

     

    Thanks!

     
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  • wilinsky48
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    19. wilinsky48,
    Mar 26, 2012 11:06 AM   in reply to Pete.Green
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    Sorry, I forgot to mention that my hosts file is the default one, no changes or additions to it.

     

    Wilinsky48

     
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  • Harinder4
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    20. Harinder4,
    Mar 27, 2012 2:35 PM   in reply to wilinsky48
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    Wilinsky48 and Mrs Boer,

    Could you please forward the Host File to me at harinder@adobe.com

     
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  • Pete.Green
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    21. Pete.Green,
    Mar 27, 2012 2:59 PM   in reply to Mrs Boer
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    Thanks for the update wilinsky48/Paul!

     

    Another question,

    Are you able to get to this page/image?

     

    https://ims-na1-beta1.adobelogin.com/renga-idprovider/resources/img/lo gos.png

     
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  • wilinsky48
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    22. wilinsky48,
    Mar 27, 2012 4:54 PM   in reply to Pete.Green
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    Hi Pete,

     

    I see a small Adobe logo when I go to that address, which is what I should see, I would guess.

    Thanks for persisting in your efforts to solve this vexing problem.

     

    Cheers,

    Paul

     
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  • blakej133
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    23. blakej133,
    Mar 28, 2012 2:01 PM   in reply to wilinsky48
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    I was having this problem and I noticed that Adobe's security certificate is signed by GlobalSign.  I had disabled GlobalSign's certs a few months ago due to a hacking report.  When I re-enabled them, CS6 was able to connect and everything is good.

     
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  • Pete.Green
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    24. Pete.Green,
    Mar 28, 2012 4:01 PM   in reply to blakej133
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    Thanks for the report Blake. Glad you're able to connect.

     

    Can anybody elses confirm that this is also taking place on their machine?

     

    Can you provide any steps you took to reenable the certifications Blake? Are you on Mac or windows?

     

    Still looking into this.

     
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  • fmacallan
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    25. fmacallan,
    Mar 30, 2012 7:09 AM   in reply to Mrs Boer
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    I was having the exact same problems...

    Then I checked my internet connection settings (in Vista: Control Panel - Internet Options - Connections - LAN Settings) and unticked the box

    for the Proxy server and that did the trick! Might not apply to everybody here but is worth a check!

    Cheers

    Frank

     
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  • wilinsky48
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    26. wilinsky48,
    Apr 2, 2012 11:33 AM   in reply to Mrs Boer
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    I was able to install the beta to my laptop using the same wireless router as for my desktop. I am using the same Norton anti-virus package on both. So that narrows the problem down quite a bit for me, but still no answer. Unfortunately, the solution that worked for fmacallan (uncheck the box for the proxy server in Internet Options) did not work for me.

     

    wilinsky

     
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  • MareAstra
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    27. MareAstra,
    Apr 5, 2012 7:09 PM   in reply to Mrs Boer
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    Hi,

    has a solution been found to this issue? I am having the same, or a similar problem. I downloaded the Photoshop CS6 beta a couple of weeks ago, but never activated it...I went on vacation.

     

    Today, when I launched the program, it gives me the "Sign In Required" window, but when I click the sign in button, it tells me I am not connected to the internet or that my system clock is incorrect.

     

    I can connect to the internet just fine, and my system clock is correct. I checked my host file per the instructions on a couple of the links listed above, but it has no entries in it at all- all the commented out default comments are there, but there are no active addresses listed.

     

    I cannot ping the activate.adobe.com or practivate.adobe.com servers, but both resolve to IP addresses. I am not running a proxy, and my firewall is not blocking anything. If I go to https://activate.adobe.com/ in a webbrowser, I get a blank page with the title "Welcome", which leads me to believe that I can connect to the activation server.

     

    I've never touched any of my certificate settings so they should just be default, and I don't have the proxy box checked in the IE settings (Internet Connections).

    I'm running Windows 7 Home Premium with SP1 on a 64bit machine.

     

    I can successfully reach these URLs:

    https://www.adobe.com/

     

    https://www.acrobat.com/

    https://ims-na1-beta1.adobelogin.com/renga-idprovider/resources/img/lo gos.png - I get the logo.

     

    https://ims-na1.adobelogin.com/ connects, but the page is blank. The title bar shows the Acrobat icon and the URL.  

     

    https://ims-na1.adobelogin.com/status

    gives me a JBoss message: HTTP Status 404 - /status

     

    https://practivate.adobe.com/test

    gives me a JBoss message: HTTP Status 404 - /test

     

    EDIT: Also, if I click on the offline-activation link given in the error message in the activation window, I get redirected to 404 page that prints the error in an Asian language. The link points to

    www.adobe.com/go/offline_activation, which redirects to http://www.adobe.com/special/errorpages/404.html

     

     

    The oobelib temp log reads like this:

    2012-04-05 20:57:40 [3972]  OOBELib: *************OOBELib Session Starts*************

    2012-04-05 20:57:40 [3972]  OOBELib: Version 6.0.0.83,6.0

     

    2012-04-05 20:57:40 [3972]  OOBELib: AdobeIALClient 1.0 Release (build 1.0.4.1) initializing session...

    2012-04-05 20:57:40 [3972]  OOBELib: (re)load Local Dispatch Table status-[0].

    2012-04-05 20:57:40 [3972]  OPMWrapper: Failed in getting value for key in OPMGetValueForKey

    2012-04-05 20:57:40 [3972]  OOBELib: Failed to get Proxy username in OPM DB

    2012-04-05 20:57:40 [3972]  AXFBLicensing: All function pointers successfully retrieved

    2012-04-05 20:58:30 [3972]  OOBELib: OOBELibImpl::CommitPCD STARTED

    2012-04-05 20:58:30 [3972]  ServiceLoader: looking for library C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\P6\adobe_upgrade.dll

    2012-04-05 20:58:30 [3972]  ServiceLoader: Found library C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\P6\adobe_upgrade.dll

    2012-04-05 20:58:31 [3972]  OOBELib: OOBELibImpl::CommitPCD ENDED

    2012-04-05 21:21:10 [3256]  Adobe Silent Activator: ***********Silent Activator Launched = 6.0.0.83,6.0 ************

    2012-04-05 21:21:10 [3256]  SLCoreService: Starting up SLCore 2.0 Release (build 2.0.1.301001).

    2012-04-05 21:21:10 [3256]  SLCoreService: Service construction took 0.0 ms and succeed.

    2012-04-05 21:21:10 [3256]  PCDService: PCD Service in non-threaded mode

    2012-04-05 21:21:10 [3256]  AXFBLicensing: All function pointers successfully retrieved

    2012-04-05 21:21:10 [3256]  Activation: ProcessXMLFile : XML File successfully parsed!

    2012-04-05 21:21:10 [3256]  Activation: LEID=Photoshop-CS6-Win-PR DLEID=Photoshop-CS6-Win-PR ELEID=Photoshop-CS6-Win-PR LOCALE=en_US APPAMT = C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\AMT DAMT = C:\Program Files (x86)\Common Files\Adobe\Adobe Photoshop CS6\AMT_Driver

    2012-04-05 21:21:10 [3256]  HEADLESS MODE: HEADLESS MODE is : LaunchMode_UI

    2012-04-05 21:21:10 [3256]  PCDService: No value for key [SN] in hive [Photoshop-CS6-Win-PR{|}en_US] in cache : 519

    2012-04-05 21:21:10 [3256]  PCDService: Failed to read value for key [SN] in hive [Photoshop-CS6-Win-PR{|}ALL] from cache : 769

    2012-04-05 21:21:10 [3256]  SLCoreService: Syncing to license store...

    2012-04-05 21:21:10 [3256]  SLCoreService: Found client mkey.

    2012-04-05 21:21:10 [3256]  SLCoreService: Loading license references...

    2012-04-05 21:21:10 [3256]  SLCoreService: Found 1 license file(s)

    2012-04-05 21:21:10 [3256]  SLCoreService: Parsing license file [202773629.lic] succeed.

    2012-04-05 21:21:10 [3256]  SLCoreService: License store synchronization took 53.2 ms and succeed.

    2012-04-05 21:21:10 [3256]  SLCoreService: Query license: type = 0, duration = 0 days, remaining = expired.

    2012-04-05 21:21:10 [3256]  Activation: SA functionality for pre-chrome mode

    2012-04-05 21:21:10 [3256]  SLCoreService: Shutting down SLCore 2.0 Release (build 2.0.1.301001).

    2012-04-05 21:21:10 [3256]  SLCoreService: Service destruction took 1.1 ms and succeed.

    2012-04-05 21:21:10 [3256]  Adobe Silent Activator: Checking for other cached SA jobs....

    2012-04-05 21:21:10 [3256]  PCDService: PCD Service in non-threaded mode

    2012-04-05 21:21:10 [3256]  PCDService: Failed to read value for key [DATA] in hive [SAFILELIST] from cache : 769

    2012-04-05 21:21:10 [3256]  Adobe Silent Activator: No cached jobs found !

    2012-04-05 21:21:10 [3256]  Adobe Silent Activator: ***********Silent Activator End*******************

    2012-04-05 21:21:11 [3528]  OOBELib: *************OOBELib Session Starts*************

    2012-04-05 21:21:11 [3528]  OOBELib: Version 6.0.0.83,6.0

     

    2012-04-05 21:21:11 [3528]  PCDService: PCD Service in non-threaded mode

    2012-04-05 21:21:11 [3528]  OPMWrapper: Failed in getting value for key in OPMGetValueForKey

    2012-04-05 21:21:11 [3528]  OOBELib: Failed to get Proxy username in OPM DB

    2012-04-05 21:21:11 [3528]  AXFBLicensing: All function pointers successfully retrieved

    2012-04-05 21:21:11 [3528]  OOBELib: SetXMLData()

    2012-04-05 21:21:11 [3528]  OOBELib: SetXMLData():NoTrial not found

    2012-04-05 21:21:11 [3528]  SLCoreService: Starting up SLCore 2.0 Release (build 2.0.1.301001).

    2012-04-05 21:21:11 [3528]  SLCoreService: Service construction took 0.0 ms and succeed.

    2012-04-05 21:21:11 [3528]  OOBELib: Running in App context

     

    2012-04-05 21:21:11 [3528]  OOBELib: OOBELib CheckWFType STARTED

    2012-04-05 21:21:11 [3528]  AXFBLicensing: IsProductAndSNLicensedBySuite : Could not get AX/FB Lic details 3..

     

    2012-04-05 21:21:11 [3528]  OOBELib: CheckWFType : Updating latest SN

    2012-04-05 21:21:11 [3528]  SLCoreService: Syncing to license store...

    2012-04-05 21:21:11 [3528]  SLCoreService: Found client mkey.

    2012-04-05 21:21:11 [3528]  SLCoreService: Loading license references...

    2012-04-05 21:21:11 [3528]  SLCoreService: Found 1 license file(s)

    2012-04-05 21:21:11 [3528]  SLCoreService: Parsing license file [202773629.lic] succeed.

    2012-04-05 21:21:11 [3528]  SLCoreService: License store synchronization took 38.6 ms and succeed.

    2012-04-05 21:21:11 [3528]  SLCoreService: Query license: type = 0, duration = 0 days, remaining = expired.

    2012-04-05 21:21:11 [3528]  OOBELib: Found Trial Serial. Looking for alternate serial if any.

    2012-04-05 21:21:11 [3528]  PCDService: No value for key [SN] in hive [Photoshop-CS6-Win-PR{|}en_US] in cache : 519

    2012-04-05 21:21:11 [3528]  PCDService: Failed to read value for key [SN] in hive [Photoshop-CS6-Win-PR{|}ALL] from cache : 769

    2012-04-05 21:21:11 [3528]  OOBELib: OOBELib GetLicensingLEID : App LEID is Photoshop-CS6-Win-PR{|}en_US

    2012-04-05 21:21:11 [3528]  OOBELib: OOBELib GetLicensingLEID : FLMap entry found

    2012-04-05 21:21:11 [3528]  OOBELib: OOBELib GetLicensingLEID : LEID to be set is Photoshop-CS6-Win-PR

    2012-04-05 21:21:11 [3528]  OOBELib: Not a case of AX/FB licensing : Photoshop-CS6-Win-PR, 926287011921234454671866

    2012-04-05 21:21:11 [3528]  OOBELib: CheckWFType : Updating running SN record

    2012-04-05 21:21:11 [3528]  SLCoreService: Query license: type = 0, duration = 0 days, remaining = expired.

    2012-04-05 21:21:11 [3528]  PCDService: Failed to get enigma data from hive [926287011921234454671866]: 519

    2012-04-05 21:21:11 [3528]  OOBELib: UpdateRecordCheckWFType : No enigma information found from license/cache, using hard-coded information

    2012-04-05 21:21:11 [3528]  OOBELib: GetAMTConfigPathForLEID : Payload Code found, retrieving

    2012-04-05 21:21:11 [3528]  FlexiSrz: Preparing enigma data...

    2012-04-05 21:21:11 [3528]  SLCoreService: Reading product config [C:\Program Files (x86)\Common Files\Adobe\Adobe Photoshop CS6\AMT_Driver\SLConfig.xml]

    2012-04-05 21:21:11 [3528]  OOBELib: UpdateRecordCheckWFType : Necessary data retrieved, populate the outparam

    2012-04-05 21:21:11 [3528]  OOBELib: Total License Duration is : 60

    2012-04-05 21:21:11 [3528]  OOBELib: License Duration Left is : -1

    2012-04-05 21:21:11 [3528]  PCDService: No value for key [VPASS] in hive [926287011921234454671866] in cache : 519

    2012-04-05 21:21:11 [3528]  PCDService: No value for key [ADOBEID] in hive [926287011921234454671866] in cache : 519

    2012-04-05 21:21:11 [3528]  PCDService: No value for key [EPIC_APP_330] in hive [Photoshop-CS6-Win-PR] in cache : 519

    2012-04-05 21:21:11 [3528]  OOBELib: CheckWFType : Updating driver trial SN record

    2012-04-05 21:21:11 [3528]  SLCoreService: Query license: type = 0, duration = 0 days, remaining = expired.

    2012-04-05 21:21:11 [3528]  PCDService: Failed to get enigma data from hive [926287011921234454671866]: 519

    2012-04-05 21:21:11 [3528]  OOBELib: UpdateRecordCheckWFType : No enigma information found from license/cache, using hard-coded information

    2012-04-05 21:21:11 [3528]  OOBELib: GetAMTConfigPathForLEID : Payload Code found, retrieving

    2012-04-05 21:21:11 [3528]  FlexiSrz: Preparing enigma data...

    2012-04-05 21:21:11 [3528]  OOBELib: UpdateRecordCheckWFType : Necessary data retrieved, populate the outparam

    2012-04-05 21:21:11 [3528]  OOBELib: Total License Duration is : 60

    2012-04-05 21:21:11 [3528]  OOBELib: License Duration Left is : -1

    2012-04-05 21:21:11 [3528]  PCDService: No value for key [VPASS] in hive [926287011921234454671866] in cache : 519

    2012-04-05 21:21:11 [3528]  PCDService: No value for key [ADOBEID] in hive [926287011921234454671866] in cache : 519

    2012-04-05 21:21:11 [3528]  PCDService: No value for key [EPIC_APP_330] in hive [Photoshop-CS6-Win-PR] in cache : 519

    2012-04-05 21:21:11 [3528]  OOBELib: CheckWFType : Updating running app trial SN record

    2012-04-05 21:21:11 [3528]  SLCoreService: Query license: type = 0, duration = 0 days, remaining = expired.

    2012-04-05 21:21:11 [3528]  PCDService: Failed to get enigma data from hive [926287011921234454671866]: 519

    2012-04-05 21:21:11 [3528]  OOBELib: UpdateRecordCheckWFType : No enigma information found from license/cache, using hard-coded information

    2012-04-05 21:21:11 [3528]  OOBELib: GetAMTConfigPathForLEID : Payload Code found, retrieving

    2012-04-05 21:21:11 [3528]  FlexiSrz: Preparing enigma data...

    2012-04-05 21:21:11 [3528]  OOBELib: UpdateRecordCheckWFType : Necessary data retrieved, populate the outparam

    2012-04-05 21:21:11 [3528]  OOBELib: Total License Duration is : 60

    2012-04-05 21:21:11 [3528]  OOBELib: License Duration Left is : -1

    2012-04-05 21:21:11 [3528]  PCDService: No value for key [VPASS] in hive [926287011921234454671866] in cache : 519

    2012-04-05 21:21:11 [3528]  PCDService: No value for key [ADOBEID] in hive [926287011921234454671866] in cache : 519

    2012-04-05 21:21:11 [3528]  PCDService: No value for key [EPIC_APP_330] in hive [Photoshop-CS6-Win-PR] in cache : 519

    2012-04-05 21:21:11 [3528]  SLCoreService: Could not find license from which to get server data

    2012-04-05 21:21:11 [3528]  SLCoreService: GetLicenseServerData failed with error "Invalid Operation: License Not Found (129:17)".

    2012-04-05 21:21:11 [3528]  OOBELib: WF is : First_Launch

    2012-04-05 21:21:11 [3528]  SLCoreService: Query license: type = 0, duration = 0 days, remaining = expired.

    2012-04-05 21:21:11 [3528]  OOBELib: After modification, WF is : First_Launch

    2012-04-05 21:21:11 [3528]  OOBELib: After Modification, SubWF is :

    2012-04-05 21:21:11 [3528]  PCDService: No value for key [LineCV 15] in hive [926287011921234454671866] in cache : 519

    2012-04-05 21:21:11 [3528]  PCDService: No value for key [RememberedSerial] in hive [Photoshop-CS6-Win-PR{|}en_US] in cache : 519

    2012-04-05 21:21:11 [3528]  PCDService: Failed to read value for key [RememberedSerial] in hive [Photoshop-CS6-Win-PR{|}ALL] from cache : 769

    2012-04-05 21:21:11 [3528]  PCDService: No value for key [RememberedSerial] in hive [Photoshop-CS6-Win-PR{|}en_US] in cache : 519

    2012-04-05 21:21:11 [3528]  PCDService: Failed to read value for key [RememberedSerial] in hive [Photoshop-CS6-Win-PR{|}ALL] from cache : 769

    2012-04-05 21:21:11 [3528]  OOBELib: No dominance list found

    2012-04-05 21:21:11 [3528]  OOBELib: No remembered SN found

    2012-04-05 21:21:11 [3528]  PCDService: No value for key [STORE_URL] in hive [Photoshop-CS6-Win-PR] in master : 10

    2012-04-05 21:21:11 [3528]  PCDService: Failed to read value for key [Photoshop-CS6-Win-PR] in hive [FA_Set] from cache : 769

    2012-04-05 21:21:11 [3528]  OOBELib: CheckWFType : FA_Set Not Found

    2012-04-05 21:21:11 [3528]  OOBELib: CheckWFType : Repairing Dom List for Photoshop-CS6-Win-PR

    2012-04-05 21:21:11 [3528]  SLCoreService: Query license: type = 0, duration = 0 days, remaining = expired.

    2012-04-05 21:21:11 [3528]  SLCoreService: Could not find license from which to get user data

    2012-04-05 21:21:11 [3528]  SLCoreService: No value for key [LEID] in user dictionary.

    2012-04-05 21:21:11 [3528]  SLCoreService: No value for key [DLIST] in user dictionary.

    2012-04-05 21:21:11 [3528]  SLCoreService: No value for key [PRECEDENCE] in user dictionary.

    2012-04-05 21:21:11 [3528]  OOBELib: CheckWFType : LEID DOMLIST PID Empty!

    2012-04-05 21:21:11 [3528]  OOBELib: LEID=Photoshop-CS6-Win-PR

    2012-04-05 21:21:11 [3528]  OOBELib: OOBELib CheckWFType ENDED


    Thanks for any help you can give...

     

    Message was edited by: MareAstra

     
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  • MareAstra
    Currently Being Moderated
    28. MareAstra,
    Apr 5, 2012 7:38 PM   in reply to Mrs Boer
    Report

    Yikes. So I turned off my firewall software entirely and the activation server was suddenly reachable.

     

    Adobe employees: If this is going to be a requirement for activating the released CS6, the default setting for Norton 360 firewall automatically blocks this request, and probably many other vendors do as well. This could be a major problem for you, since most people are not comfortable adding specific firewall rules. I imagine there is a reason that Norton blocks this particular port by default???

     
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  • BastianVel
    Currently Being Moderated
    29. BastianVel,
    Apr 13, 2012 7:54 AM   in reply to MareAstra
    Report

    MareAstra,

     

    I can't install it either. I have almost the same problems. 404 page, I can see that icon, but I can't ping the IP provided, I can log on Adobe sites... I hope they fix this soon, I use Adobe software everyday without any kind of problems. I love Photoshop, waiting for a quick fix to this registration problem.

     
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  • Justbreathe24
    Currently Being Moderated
    30. Justbreathe24,
    Apr 15, 2012 2:19 PM   in reply to Mrs Boer
    Report

    I am running Windows 7 Ultimate 64-bit with Microsoft Security Essentials and ran into this problem and fixed it by doing the following.

     

    1.  Started Process Explorer and identified the process for the sign-in window.  Process Explorer reported the path as 'C:\Users\%USERNAME%\AppData\Local\Adobe\OOBE\PDApp\core\PDapp.exe', which is for the Adobe Application Manager. 

     

    2.  I opened the Windows firewall by opening the Start Menu, typing 'firewall' and waiting for the Start Menu search to show the option for 'Allow a program through  Windows firewall'

     

    3.  I clicked the button labeled 'Allow another program...', which is in the lower right corner of the window that opened

     

    4.  I clicked the button labeled 'Browse...' near the right center of the window that opened

     

    5.  I pasted the path ('C:\Users\%USERNAME%\AppData\Local\Adobe\OOBE\PDApp\core\PDapp.exe')

    that Process Explorer showed me into the 'File Name' area of the window that opened, then clicked the button labeled 'Open'

     

    6.  I clicked the button labeled 'Add'

     

    This updated the firewall.  This will probably be something that gets automated for the production release.

     

    I returned to the Photoshop screen, clicked Connect (I think that is what it said) and proceeded to the next screen, entered my credentials, got to the install screen and was able to complete the installation.

     

    Good luck

     
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