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Update-Error in a network with Proxy

Mar 23, 2012 4:13 AM

Hi,

 

we are getting this error message on all clients (mainly Windows XP) in a network where the Internet access is controlled by a proxy which asks for authentication when we try to update the reader (Adobe Reader Version 10, 9 and 8 are showing the same behaviour):

Fehlermeldung.JPG

"Fehler" just means Error in German, so it basically just say Update-Error twice.

 

Unfortunately we don't get any error code or other message to start with but I found a AdobeARM.txt in the users temp folder with the following content:

 

[2012-03-23 10:31:09]    Error Code: 0x80190197

[2012-03-23 10:31:09] ARMDownloader:: BG_JOB_STATE_CONNECTING: errorCount

[2012-03-23 10:31:09]    Error Code: 0x1

[2012-03-23 10:31:09] ARMDownloader::BITS Error: Proxyauthentifizierung ist erforderlich.

 

[2012-03-23 10:31:09]    Error Code: 0x80190197

[2012-03-23 10:31:10] Failed to read UAC setting, defaulting to Enabled.

[2012-03-23 10:31:10] ArmUpdateType: 7z

[2012-03-23 10:31:10] C:\Dokumente und Einstellungen\All Users\Anwendungsdaten\Adobe\Reader\8.2\ARM\7230

[2012-03-23 10:31:10]    GetLastError(): 0x2 - Das System kann die angegebene Datei nicht finden.

[2012-03-23 10:31:10] Updated time stamps for 4 files

[2012-03-23 10:31:15] ARMDownloader::BITS Error: Proxyauthentifizierung ist erforderlich.

 

[2012-03-23 10:31:15]    Error Code: 0x80190197

[2012-03-23 10:31:16] Failed to read UAC setting, defaulting to Enabled.

[2012-03-23 10:31:21] User exited

[2012-03-23 10:31:21] Failed to read UAC setting, defaulting to Enabled.

[2012-03-23 10:31:22] ARM returns ERROR_SUCCESS

[2012-03-23 10:31:22] Adobe ARM 1.1.5.0 logging finished.

 

Unfortunately this didn't help me too much either but "[2012-03-23 10:31:10] GetLastError(): 0x2 - Das System kann die angegebene Datei nicht finden." (meaing The System can not find the given file) looks interesting.

 

To me it seems that the download of the update actually never happens and therefore the update-file is not found - but I don't understand why. The Updater asks for proxy authentication credentials (which are of course given) and also finds out that there is an update (so it can establish a connection to Adobe) and when I confirm to download it it goes down to the system tray and starts to download but never shows a percentage and a few seconds later it shows the error message above.

 

Does anybody know what causes this issue or how I can properly debug it?

How is the Update actually downloaded in the end? HTTP or FTP? Because FTP could cause some trouble - is there a way to switch it to HTTP-download?

 

Thanks a lot for your help.

 

Kind regards

Dominik

 
Replies
  • Currently Being Moderated
    Mar 23, 2012 11:03 AM   in reply to picotron

    Hi,

    The log shows a very old version of updater which had a few issues with Proxy.

    If you see issues with Reader 10 also, can you please provide updater log (full version)  from Reader 10 failure?

    You can send me private message.

     
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