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?Photoshop sharing Bonjour with iTunes preventing updates

Mar 23, 2012 1:22 PM

I've been trying to update iTunes for several months on my laptop PC, Windows 7, but always get a message that a program called Bonjour is stopping it. Finally decided to go to Apple store as desperate now to update my iPad 2 to OS 5. Today spent 3 hrs in Apple store with a Genius (but also PC expert), & even he was unable to get rid of an 'old' installation of Bonjour to enable iTunes update. A final conclusion was that it was linked to Photoshop. Ours is CS4. Looked on the forums here, the last entry I can see on this topic is about 2007. Does anyone have any ideas? Would be most grateful for any suggestions.

 

Many thanks

 

Rob

508 Views   8 Replies   Latest reply: Noel Carboni, Mar 23, 2012 3:21 PM
 
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  • Curt Y
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    1. Curt Y,
    Mar 23, 2012 1:46 PM   in reply to ?singing
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    Have you read this THREAD on Bonjour?  Maybe some answers in there.

     
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  • ?singing
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    2. ?singing,
    Mar 23, 2012 2:22 PM   in reply to Curt Y
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    Thank you. Yes tried these, as did the Apple Genius. Several threads no longer seem to work.

     

    Rob

     
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  • Noel Carboni
    20,988 posts
    Dec 23, 2006
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    3. Noel Carboni,
    Mar 23, 2012 2:24 PM   in reply to ?singing
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    I've disabled Bonjour on my system entirely.

     

    The freeware tool Autoruns can be used to disable services.

     

    http://technet.microsoft.com/en-us/sysinternals/bb963902

     

    -Noel

     
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  • ?singing
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    4. ?singing,
    Mar 23, 2012 2:48 PM   in reply to Noel Carboni
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    Many thanks, I'll try that. Can you tell me though, would it affect Photoshop?

     

    Rob

     
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  • Noel Carboni
    20,988 posts
    Dec 23, 2006
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    5. Noel Carboni,
    Mar 23, 2012 3:10 PM   in reply to ?singing
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    Photoshop CS5 works fine for me with it disabled.

     

    -Noel

     
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  • ?singing
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    6. ?singing,
    Mar 23, 2012 3:14 PM   in reply to Noel Carboni
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    Noel

     

    Back again. Downloaded Autoruns from the site you gave. I don't see Bonjour there, searched very carefully. There is iTunes update, wonder if it could be that (thats what doesn't work).

     

    Rob

     
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  • ?singing
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    7. ?singing,
    Mar 23, 2012 3:16 PM   in reply to Noel Carboni
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    Thanks for CS5 info just received

     

    Rob

     
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  • Noel Carboni
    20,988 posts
    Dec 23, 2006
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    8. Noel Carboni,
    Mar 23, 2012 3:21 PM   in reply to ?singing
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    Sounds like whomever tried to rid your system of Bonjour before succeeded.

     

    I'm having some trouble seeing how the problems you're having are related to Photoshop at this point.

     

    Does Photoshop work?

    What, specifically, is failing, and what is the EXACT error message?

     

    -Noel

     
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