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Gerry de Wit
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Why can I download and install CS6beta but the program does not activate???

Mar 24, 2012 1:56 PM

Why can I download and install CS6beta but the program refuses to be activated on the idiotic grounds that either I am not connected to the internet or my computer clock is not showing the right time?  If in New Zealand we're not allowed to use the beta, why does Adobe not have the decency and courtesy of telling us so and why instead of feeding us with those stupid putoffs???    

922 Views   7 Replies   Latest reply: Pattie F, Mar 24, 2012 11:38 PM
 
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  • Gerry de Wit
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    1. Gerry de Wit,
    Mar 24, 2012 1:58 PM   in reply to Gerry de Wit
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    Nobody knows.

     
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  • Jeff A Wright
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    2. Jeff A Wright,
    Mar 24, 2012 3:24 PM   in reply to Gerry de Wit
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    Moving this discussion to the Photoshop CS6 forum.

     
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  • Gerry de Wit
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    3. Gerry de Wit,
    Mar 24, 2012 5:47 PM   in reply to Jeff A Wright
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    I had a note from PS Pattie ; I can't find it here.  Anyhow, these were her questions and my answers:

     

    Q:Did you download from this location?  http://labs.adobe.com/technologies/photoshopcs6/

    A: Yes

     

    Q:Did you select TRY and enter your Adobe ID?

    A: I was then asked to "Sign in". I pressed the sign and got the following reaction:

    Please connect to the internet and retry. Either your computer is offline or the clock on your computer is set incorrectly, causing a connection error.  An internet connection is required. Please connect to the internet or adjust your clock and try again.  If this problem persist, please contact Customer Support.  I did so and was told "This page is not available"

     

    Q: Did you try to download again and install?

    A:  Yes, three times – each time 1.71GB.  I tried many other devices; none worked.

     

    gw

     
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  • Manish-Sharma
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    4. Manish-Sharma,
    Mar 24, 2012 5:55 PM   in reply to Gerry de Wit
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    Hi,

     

    Its not that you can not downlaod and use teh cs6 beta,

     

    Change the system clock time zone to Pacific Standard Time and then launch teh product , its gonna work for you.

     

    Once the product will be launched you can change the system clock time zone to what you need.

     
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  • Gerry de Wit
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    5. Gerry de Wit,
    Mar 24, 2012 9:38 PM   in reply to Manish-Sharma
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    That's quite a comical suggestion.  Have you ever experienced or known of any software that requires the publisher's time zone to be imitated for the program to activate?   If that is needed for this Adobe piece of work, then I'm not interested in that production.  I would find it quite demeaning to apply your suggestion, however simple it is to do so; Adobe's hubris is already at a peak; I would not want them to choke on it.

    gw

     
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  • Manish-Sharma
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    6. Manish-Sharma,
    Mar 24, 2012 11:04 PM   in reply to Gerry de Wit
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    You may not be aware but the there are vaiour software which gives the activation issue because of the system clock the reason being that the activation server and the computer is not in sync.

     

    You can try the suggestion given or not it's your wish......but we are here to help people like you so that there problem can be sorted out but I dont think you need any help

    and if you dont need help then its ok.

     
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  • Pattie F
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    7. Pattie F,
    Mar 24, 2012 11:38 PM   in reply to Gerry de Wit
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    Gerry. Thanks for the clarification. My previous post seems to have disappeared...

    I'm sure this is frustrating. Bear with us. I'll take this information and see if I can help.

     

    Pattie

     
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