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Create a new digital ID - passwords do not match

Mar 26, 2012 3:53 PM

When creating a new digital ID in Adobe Acrobat X on Windows 7 computer, after entering the new filename where the ID is to be stored and password, I get a message box: "Passwords do not match".


I have gathered the following information about creating digital IDs in Acrobat:


Acrobat help which says: "Type a password for the digital ID file. For each keystroke, the password strength meter evaluates your password and indicates the password strength using color patterns. Reconfirm your password."


A forum post which says: "6. Now enter the password in two places as instructed. "


I also watched a video how the person was inserting the password when creating a new digital ID, she had two text boxes to enter it. Screenshot from the video is here:


But when I try to do the same, I only have one field to enter the password. Here is a screenshot from my computer after clicking "Finish":




Does anybody know how to make the second password field appear, so I can confirm it and get rid of the "Passwords do not match" message and finally create the digital ID?

  • Currently Being Moderated
    Apr 10, 2012 7:43 PM   in reply to Bluefix

    I just had the same problem, I'm using Acrobat X Pro.  I found this post and how the form is supposed to look so when I had typed in my password in the "Password:" box, I pressed Tab and the cursor dissapeared, I then re-typed my password assuming that it had gone to the "Confirm Password:" box that is not visible and then pressed Finish.  This worked for me and I was able to create a digital ID. Might work for you too.  Good luck.

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    Apr 11, 2012 4:16 AM   in reply to Bluefix



    Can you please provide the following information so that the reason for such issue can be figured out:


    1. Version of Acrobat?

    2. OS: which service pack and 32bit/64bit

    3. Screen resolution of display information. For it go to run -> type "dxdiag". Please share the scrrenshots of 'Display', 'System' tab.


    Thanks in advance.

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  • Currently Being Moderated
    Apr 11, 2012 10:29 PM   in reply to Nikhil.Gupta

    1.      Version 10.1.3








    Hope this helps,





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    Apr 12, 2012 1:39 AM   in reply to dtfish78dtfish78

    Thanks for the information. We are looking into the issue from our end.

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    May 20, 2012 10:36 PM   in reply to Nikhil.Gupta

    I had the same problem.


    Apparently the second box exists but not visible due to broken dialog layout!


    I could do the same trick:

    • enter first password in the visible box,
    • then click TAB key,
    • enter password again (into some obscured box),
    • then click Finish.
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  • Currently Being Moderated
    Aug 9, 2012 11:03 PM   in reply to Nikhil.Gupta

    I can confirm this is still an issue.


    1. Acrobat X 10.1.3
    2. Windows Vista Business SP2 64-bit
    3. Dual monitors at 1600x1200 resolution


    I can get around this problem by hitting Tab and entering the password again.

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  • Currently Being Moderated
    Oct 12, 2012 1:57 PM   in reply to Bluefix

    This is a bug, because of the programmer use abosulte layout for the dialog.


    And the dialog only can work correctly with the default DPI settings of windows display.


    Try goto windows control panel => Adjust Screen Resloution => Make text and other items larger or smaller => smaller (100% default)


    Then logoff windows and logon, do all again, you can see the second password input box.


    My environment:


    Windows7 64bit

    Acrobat X Pro

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