When I right-click to Convert to PDF or Convert to PDF and EMail for .xls, .xlsx, .doc, .docx, .pptx, .ppt, .pub, and .igx items (what I've tried so far), I get the following error: "Adobe acrobat elements has encountered a problem and needs to close". It works fine on .bmp .tif, .txt, .htm, and .jpg (what I've tried so far). I am not having problems printing to Adobe to convert, nor am I having problems creating a PDF within a program, and I'm not having problems converting from IE. I am using Windows XP Professional, Microsoft 2007, and IE 7. My Adobe product is Adobe Acrobat X Pro Version 10.1.2. What can I do to resolve this problem? Thanks.
Do you have another (older) version of Acrobat installed on your computer? Perhaps Acrobat Elements? If so, I would recommend uninstalling this and then running a Repair (from under the Help menu) on Acrobat X.
If you're talking about the Repair Acrobat Installation from the Help pull-down in the Adobe Acrobat Pro program, yes I have already done that. That was the first thing I did, thinking that would resolve the issue but it didn't. Thanks for asking.
Just to add onto my last note ... I did try the repair again and then shut down. After bringing my computer back up, I tried it again and I still have the same problem. I have also deleted temp files, cookies, and history from IE.
According to the Acrobat Elements.exe Properties, Adobe Acrobat Elements is on File version: 10.1.3.23. And, from Adobe Acrobat X Pro, when I check for updates, I'm getting a message that there are no updates available.
The last possibility is to run the Acrobat Cleaner tool:http://labs.adobe.com/downloads/acrobatcleaner.html
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