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Flash Player 11.2.202.228 - still get this green screen on videos

Mar 29, 2012 6:24 AM

  Latest reply: cart3l, Oct 29, 2012 9:23 PM
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  • Chris Campbell
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    Apr 4, 2012 5:50 PM   in reply to mtbusman

    Sorry I was out today, trying to catch up with posts now.  What we need to have one of you guys do is open up a new bug report at bugbase.adobe.com.  Please include the following:

     

    OS version

    Browser version

    Flash Player version

    DXDiag report

    Exact URL where you experience this bug

    Any additional steps or findings that you think are applicable

     

    Once added, please post back here with the bug URL so that others can go and cast their vote and add comments.  I'll also forward this to the video team for their immediate review.

     

    Thanks,

    Chris

     
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    Apr 4, 2012 8:02 PM   in reply to Chris Campbell

    Reported, bug #3158028, included dxdiag report, let me know if anything else is missing.

     
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    Apr 4, 2012 8:15 PM   in reply to Chris Campbell

    OS:  Windows 7 Pro 64 bitBrowser:  IE9  9.0.8112.16421  Update version 9.0.5Flash Player Version:  11.2.202.228DXDiag Report:URL:  http://espn.go.com/video/clip?id=espn:7774089   (actually the bug occurs with any espn video playing on flash player, and I've experienced it on other sites as well.) When I disabled hardware accerlation, the bug was gone.  I then re-enabled hardware accleration, bug is back.  However, there is one change.  Before I had trouble getting any videos to play. Now, most will play, but the green band is still across the top. I have submitted a bug report with the above informaiton.  Bug #3158029 .   Mtbusman

     

     

    "You must do this work with love or you fail."    -- John Muir, from How to Keep Your Volkswagen Alive

     

    [private information removed]

     
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    Apr 4, 2012 8:13 PM   in reply to mtbusman

    I have submitted a bug report on this at http://https://bugbase.adobe.com/index.cfm?event=newBug   It is Bug #3158029 .  If you are still getting the green band across the videos, or if your flash videos didn't even want to play, you can report your experiences with this bug there.  My experience is that, with hardware acceleration turned on, all my flash videos have the green band.  And, before I disabled hardware acceleration, I was having trouble even getting them to play at all.

     
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    Apr 4, 2012 8:15 PM   in reply to mtbusman

    Driver update fixed it for me.

     
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    Apr 4, 2012 9:58 PM   in reply to derickso1

    That's good Derickso1. Please (all of you) help by pushing this through the BugBase here:

    http://https://bugbase.adobe.com/index.cfm?event=newBug   Bug #3158029

     

    Vote for it, leave comments, etc. If we want a prompt fix, we need to show it's a big enough issue. Thanks.

     
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    Apr 4, 2012 10:44 PM   in reply to JDelphiki

    Your link doesn't work; here is a direct link to the bug report: https://bugbase.adobe.com/index.cfm?event=bug&id=3158029

     
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  • Chris Campbell
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    Apr 4, 2012 11:38 PM   in reply to Pat Willener

    JDelphiki,

    Can you add a comment to your bug report with a specific URL that you see this green band on and your browser information?

     

    Thanks,

    Chris

     

    Ps.  I've forwarded this thread along to our Video team again and will follow up with them tomorrow.

     
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    Apr 4, 2012 11:42 PM   in reply to Chris Campbell

    I didn't start the bug report, I just added to it. Sadly, I cannot give specifics.. as the driver update fixed it. I'm sticking around to see how/when it gets fixed more out of curiousity and to provide my experience. The video I was trying to see was on YouTube, but I cannot provide any link. I will however give my browser info.

     
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  • Chris Campbell
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    Apr 4, 2012 11:46 PM   in reply to JDelphiki

    Sorry, my bad.  I see that mtbusman did post that this occurs with IE 9. 

     

    So, other than mtbusman and zx3cv1, who else on this thread was unable to fix this by updating their driver?

     
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    Apr 5, 2012 12:22 AM   in reply to Chris Campbell

    For me updating drivers doesn't work and I have posted the bug number up there. Besides video, I gave a way to 100% reproduce bug (for me at least) in a flash game with hw acceleration turned on.

     
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  • Chris Campbell
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    Apr 5, 2012 12:14 PM   in reply to BuggyFlash

    Dennero1,

    For the TinyChat issue, could you take a minute and cast your vote for the following bug:

     

    Bug 3154302

     

    Thanks,

    Chris

     
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    Apr 9, 2012 1:25 AM   in reply to Chris Campbell

    Similar problems here with Firefox (green band) and IE (crash) with what it seems any flash video (ie http://vimeo.com/37254322).

     

    Both Firefox and IE use to work fine until few weeks ago.

     

    Disabling Hardware Acceleration fixed the problems.

     

    Running Windows 7 Professional 64-bit on Dell laptop with NVIDIA Quadro 2000 M graphic.

     

    Latest versions of Firefox and IE.

     
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    Apr 9, 2012 2:09 PM   in reply to rockbuilder

    There is definitely a bug with flash atm.  Leaving default settings I go to some videos and I get a green screen.  This video for example.. -> http://www.youtube.com/watch?v=MqEQ2JX6Pxc

     

    Default (360p, small player) settings, I get green screen.  But if I switch to larger player or 480p, I can watch the video.

     

    Interestingly enough, I only have this problem on one of my four computers.  The main difference between them is the one pc has 2 gtx 580 in Sli..

     
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  • Chris Campbell
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    Apr 9, 2012 3:36 PM   in reply to Edr4

    If disabling the hardware acceleration fixes the issue, then we're most likely running into a driver conflict.  Please try updating to the latest if possible.  If it still fails, see this FAQ which describes what additional information we'll need and how to report problems to us.

     

    How do I troubleshoot and report problems with Flash Player Video?

     
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    Apr 9, 2012 3:54 PM   in reply to rockbuilder

    Hi, I joined to comment on this thread. I too have the green video issue. I have to say I am not exactly happy about the direction and attitude being taken on this. For those that do not know, the latest Nvidia drivers are not very good. They are buggy and many people recommend not going to them. I'm not calling fault here, but for another software developer to throw out updates and then when it breaks say, you need to update your video drivers is not really the ideal situation. To me tellling people "update drivers" is not an answer, it is a cop out. The drivers are not the issue here. I would understand it if maybe it was worded differently as a temporary "workaround", but I feel the blame is being pushed off here.

     
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    Apr 9, 2012 4:31 PM   in reply to rockbuilder

    I have installed the very latest nvidia driver for my gtx 580, and i still get the same issues, green screen, pink and green screen, blocks of color, still picture but sound still going, alight pause on every frame, doesnt happen on all videos online, but the sights i use the most i always get these issues, come on, this problem as been here since the beta of your flash player 11.2. Release an update asap. Cant use chrome for veiwing flash anymore because i cant down grade, when i disable the flash in chrome, chrome wont find the other non activeX flashplayer i have in programs and features.

     
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  • Chris Campbell
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    Apr 9, 2012 4:47 PM   in reply to boe323

    Boe323, please try disabling hardware acceleration or updating your video drivers and let me know how it goes

     

    How do I troubleshoot and report problems with Flash Player Video?

     

    How do I disable or enable hardware acceleration?

     

    Chris

     
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  • Chris Campbell
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    Apr 9, 2012 4:59 PM   in reply to Chris Campbell

    Zablon,

    I understand your concern, however as we rely more and more on the GPU then drivers will play an even more integral part of the solution.  We need information from users like yourself so we can investigate problems further.  We've got a FAQ that details what we need (dxdiag report, URL, is the problem fixed when you disable hardware acceleration, etc.) and how to report the problem to us.  I'd like to improve this reporting process in the future, as I understand how frustrating this all can be, but this what we have to work with right now.

     

    How do I troubleshoot and report problems with Flash Player Video?

     

    For buggy drivers, our solution would most likely be to blacklist their support, falling back on CPU mode.  This is effectively the same as disabling hardware acceleration.

     
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    Apr 9, 2012 5:39 PM   in reply to Zablon2010

    Zablon2010 wrote:

     

    the latest Nvidia drivers are not very good. They are buggy and many people recommend not going to them.

    Most likely, older drivers are even more buggy.  There is probably a reason why a new version (296.10) was released last month.

     
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    Apr 9, 2012 5:45 PM   in reply to Chris Campbell

    I have updated to the absolute very latest drivers -

     

    Can not get stageVideo  VIDEO to work with some codecs, audio does.

     

    Green screen on some videos, hardware acceleration is working with alchemy.

     

    I am suspecting this is a CODEC ISSUE NOW.

     

    Jesus Adobe - this is appalling - I am at a loss for words as to how bad this is.

     

    I haven't even heard or seen a press release regarding this failure - and I can assure the web is going ballistic.

     

    Simply stunning that nothing is being said, and as always absolutely nothing being done.

     
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    Apr 9, 2012 5:47 PM   in reply to Chris Campbell

    I've been using 285.62 geforce drivers since its release Oct 24, 2011.  Never experienced the green screen issue until I restarted the pc a few days ago and flash was updated to 11,2,202,228.

     
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    Apr 9, 2012 5:49 PM   in reply to Chris Campbell

    So instead of testing this all before its released you are asking users to do the testing after it has been released ?

     

    Its not like these are uncommon set ups, they are all basic normal set upts  - ATI nVidia - and here we are ?

     

    We all know Adobe sacked half the flash team - is this a consequence of this ? Is this the new business model ? Create a product without testing it, break half teh web sites and then wait for users to come back with their results and solutions ?

     

     

    Seriously - so incredibly over this. Its been going on for MONTHS. Since flash player 10.2.....

     
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  • Chris Campbell
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    Apr 9, 2012 8:58 PM   in reply to Edr4

    Edr4 -

    Can you please update your video drivers to 296.10 or greater and try again?  If that doesn't work, please let us know.  The other alternative is to disable hardware acceleration.

     
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  • Chris Campbell
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    Apr 9, 2012 9:03 PM   in reply to boe323

    boe323 - Are you using the Flash Player 11.3 beta?

     
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    Apr 9, 2012 9:33 PM   in reply to dacct

    Forgot to mention that video drivers update does not seem to be available for my system, a 3 month old Dell laptop with NVIDIA Quadro 2000 M graphic card.

     

    And as stated in my previous post (and by many other users) Flash videos use to work just fine until the most recent update.

     
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    Apr 10, 2012 12:00 AM   in reply to dacct

    Do not try and update via the WINDOWS UPDATE PANEL - this will not work, update via the manufacturers web site. Windows obtains its drivers through their own mentalist process.

     

    Further to add - I have a feeling this may ALL be a result of the encoding process on the video's being shown. In fact, Im failry sure.

     

    However, there is a new problem - flash is now crashing my chrome browser every tenth minute or so - there is a memory leak or something......seriously Adobe - go and REHIRE some staff.

     
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    Apr 10, 2012 2:23 AM   in reply to zx3cv1zx30vzx23c01v3zxc21

    Video drivers update not available from my manufacturer (Dell). That's where I searched. I should have stated this in my post I guess.

     
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    Apr 10, 2012 7:55 AM   in reply to rockbuilder

    I was having the same problem with some videos: Dell drivers are old for the video card usually and Nvidia updates as new ones are made. I would suggest doing a search on Nvidia for updated drivers and doing a clean download. This solved my problem. You can use Nvidia control panel to do your driver search if it is installed on your unit. I have an Aurora-R4 from Dell

     
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    Apr 10, 2012 8:54 AM   in reply to rockbuilder

    After downloading the latest version of Adobe player, I now get the green band at the top on all videos. Sometimes if I click to go to full screen, the green band disappears; sometimes it doesn't. Additionally to the green band, the picture seems shifted a little. Like some of the colors are shifted down.... It appears that the height of the green band, is where there's a "Share" link? My guess is that other software might be interefering -- I have Real Player (which usually gives me a sort of "Download link at the top of the video), and AdBlock Plus (which gives me an ootion to Block the video). This only happens in FireFox 11.0 browser, and not in Google Chrome.

     

    I'm seriously annoyed enough about this that I'll probably just go back to a previous version.

     
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    Apr 10, 2012 9:19 AM   in reply to rockbuilder

    On the Bug report most have found that downloading updated drivers for the video card solved the problem. Yours does sound a little different but check for updates on your video driver anyway to see if it helps. Did you check with FireFox for help...

     
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    Apr 10, 2012 6:06 PM   in reply to CharlieTwo1

    My video drivers are updated and I still have the problem.  The only solution for me right now is to disable hardware acceleration.  I don't use Firefox, so I haven't tried their help.  I've heard from others with nvidia cards who solved the problem with a driver update, but mine is a new laptop with a new card that's fully updated -- and I've heard from others with the same card who have the same problem as I.  So I think it's a bug that Adobe needs to address.

     

     

    "You must do this work with love or you fail."    -- John Muir, from How to Keep Your Volkswagen Alive

     

    [private data removed]

     
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    Apr 10, 2012 1:31 PM   in reply to mtbusman

    Let me add that, like others, flash video used to play fine before the latest flash player update to the current version.  There was not driver conflict at that time.  If I could, I would go back to a previous version of flash player, but when I installed one, websites with flash videos still would not play and directed me to the adobe site to update the player to the new version.  So, as I said, the only thing that has helped is disabling hardware acceleration.  It would be great for Adobe Flash to fix this bug, so those of  with this problem can get the benefits of hardware acceleration. Perhaps as others post this issue and vote on the bug reports, Adobe will address the issue. 

     
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  • Chris Campbell
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    Apr 10, 2012 5:59 PM   in reply to mtbusman

    In most cases, either updating to the newest video drivers or disabling hardware acceleration will resolve this bug.

     

    Here's the background story on why we believe this occurred. 

     

    With Flash Player 11.2.202.228 we removed some internal code specific to Nvidia that was causing many issues with Stage3D and StageVideo.  After this change, we ran our normal certification passes and we discovered this green screen/bar bug against older beta Nvidia drivers. We confirmed both internally and with Nvidia that it was not present with shipping versions of their driver and the bug was closed.  Unfortunately, based on reports on the forum and other locations it appears that this is still a problem with a limited set of GPU's.  We're going to continue to investigate this problem and I'll see how we can try to minimize issues like this in the future.

     

    As soon as I have additional information I'll update this post.

     
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  • Chris Campbell
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    Apr 10, 2012 6:01 PM   in reply to Chris Campbell

    Joan Lafferty, an engineering manager on the Flash Player team, has created a blog entry detailing her experience with this bug and she solved it on her system.

     

    Updating My Flash Player Causes A Green Bar For Videos!

     
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    Apr 11, 2012 10:18 AM   in reply to Chris Campbell

    Hi I had a problem playing Youtube videos. Some videos turns green. This occur when I am using Nvidia 285.62 driver with the latest adobe flash player version 11.2.202.228. I fix the problem by updating my nvidia driver from 285.62 to 296.10. However, I reinstall the 285.62 because of the TDR problem in the latest 296.10 video driver. Unticking the "Enable Hardware Acceleration" also fix the problem but decrease performance when playing Youtube video. I hope there is something we can do about this on the next flash player version and considering the compatibility with 285.62 drivers. Thank you and more power.

     

     

    My Specs are:

    Intel Dual Core E5300 2.6ghz (Stock Never Overclocked)

    ASUS P5KPL AM-SE

    Inno3d GTS450 ddr5 128bit 1gb (Never Overclocked) Driver Version: 285.62(Stable)

    4gb Kingson ddr2

    500gb Seagate

    Antec R8-2 650watts bronze 80+

    Windows 7 ultimate 64bit

    Adobe flash player version: 11.2.202.228 (Green Problem)

     
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  • Chris Campbell
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    Apr 11, 2012 12:04 PM   in reply to Phoebe28

    In an attempt to consolidate numerous threads about video problems with Flash Player 11.2.202.228 I've created a new post where I'd like to have people who are still encountering this issue to either post or link to an existing post with their information.

     

    Video investigation with Flash Player 11.2.202.228

     

    We're asking for 4 pieces of information

    1. A brief explanation of the problem

    2. Did disabling hardware acceleration fix the issue

    3. A sample URL

    4. A copy of your dxdiag report

     

    If you've already provided all 4 answers to us, thank you and please take a minute and copy the URL of your post (right click on the highlighted title of your post as shown in the example screenshot below) and paste it as a reply so your input is not lost.

     

    4-11-2012 12-02-01 PM.png

     

    If you haven't provided these answers, we ask that you take a few minutes and create a new post with the required information. 

     
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    Apr 11, 2012 6:24 PM   in reply to Chris Campbell

    Chris, et. al.,

     

    I took a look at Joan Lafferty''s page, "Updating My Flash Player Causes a Green Bar for Videos", and realized that I was relying on windows for checking for updates to the driver for my Nvidia Quadro 1000m GPU.  I had worked from device manager to check for a driver update and windows assured me I had the latest driver.

     

    I went to the Nvidia site and downloaded a new driver for the Quadro 1000m -- and now the green bar is gone even with hardware acceleration turned on.  I am now using the 296.35 driver.  Unless my system has issues with this new driver, my problem is solved.

     

    I have no idea if this approach will work for everyone else who has had this problem -- I guess we should emphasize that when checking to see if there is a driver update for an Nvidia GPU, to check the Nvidia site to be sure.

     
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    Apr 11, 2012 6:57 PM   in reply to Chris Campbell

    Chris, you may want to include the Browser, I have IE 9 and it does have some glitches that causes it to freeze or drop off when playing videos. Windows did send a fix to me which looked to be some IE 7 stuff. The Nvidia driver upgrade did solve the green screen problem for me. So Nvidia driver was not the only problem.

     

     

    Charles

     
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    Apr 11, 2012 8:43 PM   in reply to mtbusman

    Personally I am running high-end 3D applications on a workstation class laptop. Only drivers qualified by the manufacturer of the computer are qualified for the applications I run. I could go ahead and install the latest drivers from NVIDIA but I could very well run into a whole bunch of new problems with these applications that I am not interesedt running and wasting any time into. Been there is the past...

     
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