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kd19
Currently Being Moderated

Interactive PDF Not Working On Other Computers

Mar 29, 2012 2:20 PM

Hi,

 

I created an interactive pdf from an Indesign file on my personal computer. I put the file on another computer but it doesn't work? What could be the problem?

 

Thank you,

 

Kristie

 
Replies
  • Currently Being Moderated
    Mar 29, 2012 2:41 PM   in reply to kd19

    Could be that you did not Extend Rights to Reader if that computer does not have Acrobat; but this belongs in the Acrobat forums; there are sub-forumns for forms related questions.

     
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    Mar 29, 2012 4:43 PM   in reply to kd19

    If they're viewing it on a Macintosh, they could be viewing it in Apple Preview instead of Reader or Acrobat. That would probably fail.

     
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    Mar 30, 2012 6:34 AM   in reply to kd19

    What doesn't work? PDF will not open all together, links go to wrong destination, buttons don't work, etc.

     
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    Mar 30, 2012 3:14 PM   in reply to kd19

    What application are you viewing the PDF in? What operating system? What version of InDesign produced the PDF? How did you export the PDF?

     
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    Mar 30, 2012 6:08 PM   in reply to kd19

    Can you post this file somewhere where we can look and test it? A good way to do this if you don't have a website to post it on is to use a file transfer service like Dropbox (there are many others).

     
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    Mar 31, 2012 9:37 AM   in reply to kd19

    Dropbox is a free service. www.dropbox.com. It's available for all operating systems. After setting it up, you can select a file or folder and create a link to that file or folder. Then you post it here. That way anyone helping you can have access to the file.

     
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    Mar 31, 2012 4:40 PM   in reply to kd19

    You need to reply back with the link so we can look at that file.

     
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  • Currently Being Moderated
    Apr 2, 2012 8:36 AM   in reply to kd19

    I'm on jury duty today and won’t be able to look at it soon. Maybe someone else can view the file and comment.

     
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  • Currently Being Moderated
    Apr 2, 2012 10:11 AM   in reply to kd19

    Nope, put it into the public folder in the dropbox. Then with right mouse click on the file select copy public link from the context menu and publish it here.

     

    With which program are you trying to open the file on the mac?

     
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    Apr 4, 2012 1:48 AM   in reply to kd19

    Check this PDF file , it works fine at my end.

     

    http://dl.dropbox.com/u/16243351/InteractivePDF.pdf

     
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  • Currently Being Moderated
    Apr 4, 2012 12:50 PM   in reply to kd19

    Your Interactive PDF will function correctly along as it is opened with Acrobat or Reader, regardless of platform. Apple Preview will ignore interactive buttons. Preview is the default PDF plugin app for Safari. There is absolutely nothing you can do for anyone who opens PDF with Preview or through Safari.

     
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